Helmut Kunkel

Network

Latest external collaboration on country level. Dive into details by clicking on the dots.

Explore More

Hotspot

Dive into the research topics where Helmut Kunkel is active.

Explore More

Publication

Featured researches published by Helmut Kunkel.

Archive | 2003

Method for operating a call-centre

Helmut Kunkel

Archive | 2004

Method for automatic and dynamic distribution of processes/procedures to several processing authorities, e.g. for call-centers, involves targeting external procedures and processes on to first group of selected processing authorities

Helmut Kunkel

Archive | 2004

Method for technically-assisted text message entry on electronic devices

Helmut Kunkel

Archive | 2002

Emergency call reporting method in a communication network

Helmut Kunkel

Archive | 2006

Verfahren und Computerprogramm zum Kontrollieren eines Zugriffs auf einen Informationsinhalt

Helmut Kunkel

Archive | 2006

Terminal device virtual configuration method e.g. for configuring new mobile telephone, by using transmitted data for direct configuration of features, and allowing alteration of data prior to transmission

Helmut Kunkel

Archive | 2005

Information transmission with telecommunications network based customer support involves transmitting agreed additional information to customer during telecommunications connection either automatically or when initiated by adviser

Helmut Kunkel

Archive | 2005

Procedure for interactive information communication e.g. for product provider customer, involves activation of control elements to provide automatic answering message to adviser

Helmut Kunkel

Archive | 2005

Optimizing distribution of contact processing involves allocating almost all subsequent contacts following first contact by same person to call center agent for processing, reducing number of first contacts for agent in controlled manner

Helmut Kunkel

Archive | 2004

Method for reconciling work and/or services provided to a user by a provider via the internet

Helmut Kunkel

Explore More

Collaboration

Dive into the Helmut Kunkel's collaboration.

Explore More

T-Mobile

Archive Network Publication Hotspot Collaboration

Network

Latest external collaboration on country level. Dive into details by clicking on the dots.

Hotspot

Dive into the research topics where Helmut Kunkel is active.

Publication

Featured researches published by Helmut Kunkel.

Method for operating a call-centre

Method for automatic and dynamic distribution of processes/procedures to several processing authorities, e.g. for call-centers, involves targeting external procedures and processes on to first group of selected processing authorities

Method for technically-assisted text message entry on electronic devices

Emergency call reporting method in a communication network

Verfahren und Computerprogramm zum Kontrollieren eines Zugriffs auf einen Informationsinhalt

Terminal device virtual configuration method e.g. for configuring new mobile telephone, by using transmitted data for direct configuration of features, and allowing alteration of data prior to transmission

Information transmission with telecommunications network based customer support involves transmitting agreed additional information to customer during telecommunications connection either automatically or when initiated by adviser

Procedure for interactive information communication e.g. for product provider customer, involves activation of control elements to provide automatic answering message to adviser

Optimizing distribution of contact processing involves allocating almost all subsequent contacts following first contact by same person to call center agent for processing, reducing number of first contacts for agent in controlled manner

Method for reconciling work and/or services provided to a user by a provider via the internet

Collaboration

Dive into the Helmut Kunkel's collaboration.