Hyewon Youn

Revised competencies for private club managers

Purpose – This study was conducted with the aim of examining important and frequently used managerial competencies for private club managers. Sandwiths five‐competency domain model was applied to private club managers who were members of the Club Managers Association of America (CMAA).Design/methodology/approach – A total of 800 private club managers from throughout the USA were invited to participate in this study. Managers were randomly selected from the Club Managers Association of America (CMAA) membership list.Findings – This study investigated managerial competencies for private club managers. A total of 28 competencies were classified as essential competencies, 120 were classified as considerably important competencies, and three were classified as moderately important competencies for private club managers. These were classified into five domains: the conceptual/creative domain, the leadership domain, the administrative domain, the interpersonal domain, and the technical domain. Leadership and in...

The changing face of competencies for club managers

Purpose – The purpose of this study was to update previous studies conducted on important managerial competencies used by private club managers by examining the importance and frequency of use of management competencies applied to the private club industry.Design/methodology/approach – A sample of 800 randomly selected private club managers was used for this study. The study included only active members of the Club Managers Association of America (CMAA).Findings – The results indicate a change in what club managers do between 2002 and today. Except the added competency domains, results are very similar to previous studies. Accounting and finance, human resources and food and beverage competencies remain highly important as well as the most frequently used. The overall importance rating of the leadership domain was categorized as an essential competency with a mean score over 4.50. The other competency domains/clusters overall ratings were categorized as considerably important managerial competencies with ...

A Study of Stress Levels Among Hotel General Managers—A Comparison Between 1998 and 2008

This study measures the amount of stress hospitality leaders feel on a daily basis. A total of 211 hotel managers self-reported their stress levels using the 43-item Social Readjustment Rating Scale (SRRS). Results show that more than half of hotel managers report stress levels which are very likely to cause stress-related illnesses. The findings of this study are then compared to an earlier study done in 1998 and key differences are discussed. Implications and suggestions for the industry are provided.

Authorship Trends and Perspectives within the Hospitality and Tourism Academy

In 1998, a study was conducted to determine whether ICHRIE faculty believed scholars should receive the same amount of credit for single- and co-authored articles. At that time, a majority of participants indicated that sole-authors should receive more credit than those who published with others. Despite the general consensus that the fewer the number of authors involved in an article, the more credit the author(s) should receive, less than half of the participants suggested that this was actually the case. In recent years, co-authored and multiple-authored articles have become the norm across hospitality and tourism journal publishing. The current study attempts to find out the realities in authorship status within the top hospitality and tourism publications and determine whether the views on this subject have changed among the Deans/Directors/Department Heads representing U.S. ICHRIE programs. In addition, this study investigates the reasons that might have contributed towards this trend.

The leading causes and consequences of citizenship pressure in the hotel industry

Purpose This study aims to examine the causes of citizenship pressure and to investigate the relationship between citizenship pressure, job stress and turnover intentions. Specifically, the current study examines the effects of the personality trait of neuroticism and the organizational cultures of bureaucracy and the market. Design/methodology/approach Data were collected from 224 hotel employees in the People’s Republic of China using a self-administered survey questionnaire. The participants completed measures examining citizenship pressure, personality, organizational culture, job stress and intention to quit. Structural equation modeling was used to test the research hypotheses. Findings The results showed that employees who are more neurotic are more likely to experience citizenship pressure. Moreover, citizenship pressure was found to increase job stress and turnover intentions. However, a bureaucratic culture, which prizes stability, was found to reduce citizenship pressure. Practical implications This study presents factors that may influence hotel employees’ perceptions of citizenship pressure and reveals the negative consequences of such pressure. Thus, the study results contribute to a better understanding of citizenship pressure and can be used to develop guidelines to reduce citizenship pressure in work environments. Originality/value To the best of the authors’ knowledge, the current study is the first empirical study to examine the antecedents and consequences of citizenship pressure in the hotel industry. Moreover, previous citizenship pressure studies have mainly been conducted in a Western cultural context; it is unclear whether citizenship pressure can be similarly observed in China, where the nature and form of employment relationships differ significantly from those in Western countries.

Who's your teacher now? Issues surrounding the dimensions of hospitality management educators.

Abstract Each year the Chronicle of Higher Education publishes a report on the demographic profiles of higher education educators in the U.S. Faculty are not identified by field in that report. As a result, there is little data available to administrators, faculty, or students about the demographics of hospitality management education faculty. This study provides demographic information on hospitality and tourism management educators using the questions and criteria established by the Chronicle of Higher Education. The discussions within this study highlight issues surrounding faculty recruitment, teaching assignments, research, and tenure and promotability, generating a better understanding of the hospitality educational environment as well as creating a common ground for discussion of the discipline of hospitality management education.

How to Design and Deliver Stories about Tourism Destinations

The benefits of utilizing storytelling at tourism destinations have been widely discussed, yet despite recent advances, it remains unclear which story elements comprise a good destination story and what the most effective modes are for story presentation. The current study examines the influence of story elements and presentation modes on memory performance and visit intention to the destination described in the story. The results show that the story elements of authentic cues and positive emotion increased the subjects’ perceived memory of the story and their visit intention. Moreover, subjects exposed to an audio-visual presentation mode demonstrated better perceived memory recall and higher visit intention. In today’s fiercely competitive climate, many tourism destinations use stories to attract visitors, and these findings can provide insights for destination managers and marketers to help them better utilize storytelling at their destinations.

The Restaurant Industry and Illegal Immigrants: An Oklahoma Case Study

The restaurant industry is one of the largest employers of immigrants in the United States. Some say immigration policies are fundamental to the success of the restaurant industry. This study attempts to explore the impact of illegal immigration restriction on labor costs through a case study of managers and owners in Oklahomas restaurant industry. The study surveyed restaurant managers/owners in Oklahoma—a state in which a strong immigration law has been enacted (but is still in court)—to examine perceptions of how such changes might impact the restaurant business. Based on the findings, suggestions for future researchers in this field are provided.

Performance Gap Between Korean and U.S. Hospitality Firms: A Preliminary Examination Based on 2006 Data

ABSTRACT The purpose of this study was to identify problems and Weaknesses existing in the Korean hospitality industry by examining some key financial ratios in comparison with those of its U.S. peer. Using the 2006 financial data of 194 Korean hospitality firms and 80 U.S. hospitality firms, 13 financial ratios representing liquidity, leverage, solvency, efficiency, and profitability were computed for each firm. Independent sample t-tests were performed to determine if there were significant cross-country differences in the ratios. The results show that there was a huge performance gap between the hospitality industries of the two countries, and the U.S. hospitality firms outperformed their Korean counterparts in all five dimensions. The findings suggest that overreliance on debt financing, overcapacity, and lack of economies of scale are the likely causes of the underperformance of the Korean hospitality industry. To catch up with its U.S. peer, the Korean hospitality industry must change its pro-debt financing policy, adopt a conservative growth strategy to minimize overcapacity, and enlarge the operation scale via some structural reorganization within the industry.