Ingrid Mulder

Who will watch (over) me? Humane monitoring in dementia care

The ageing population as well as the tight labor market put pressure on future health care. In this article, we explore the role of monitoring systems in small-scale housing for older people with dementia. By incorporating principles of value-sensitive design in a human centered design process we developed a system for remote monitoring at night in dementia care. The performance of the working system was evaluated in the real-life context of a nursing home and is currently being implemented in small-scale housing. Next to reporting the iterative design and evaluation of the monitoring system, we reflect upon the approach taken.

Co-creating in practice: Results and challenges

The European Network of Living Labs has been established as one platform for collaborative and co-creative innovation, where users are involved in and contribute to the innovation process. However, what are current practices regarding user-driven open innovation? A review on how existing Living Labs in Europe have implemented the user as co-creator approach across the different stages of product and service innovation showed an emphasis on the Lab part, i.e., a predominant use of traditional methods, but less so on the Living part, i.e., methods of participation and co-creation. In this article, we illustrate how current methods stressing participation and co-creation can be deployed to strengthen current Living lab practices. We conclude with a discussion on the results and challenges to practice co-creation in practice.

Under Watch and Ward at Night: Design and Evaluation of a Remote Monitoring System for Dementia Care

The ageing population as well as the tight labor market put pressure on future health care. In this article, we explore the role of monitoring systems in health care. By incorporating principles of Value-Sensitive Design in a Human Centered Design process we developed a system for remote monitoring at night in dementia care. The performance of the working system was evaluated in the real-life context of a nursing home. Next to reporting the design and evaluation of the monitoring system, we reflect upon the approach taken.

Rotterdam open data: Exploring the release of Public Sector Information through co-creation

Release of Public Sector Information (PSI) is increasingly being mandated on top levels of government. On a local level, PSI release is not always without difficulty. In this paper, we examine how the paradigm of co-creation and participation can be applied to PSI release in the public sector on a local level. A pilot study was organized focussing on the use of released PSI, stimulating idea exchange among partners. In this study, students were encouraged to seek collaboration with local partners such as the creative industry, local government, and inhabitants. We elaborate on the results and discuss how this fosters innovation. Not only the co-created applications serve as illustrative examples, but also to collaboration through the co-creation approach seem to be promising. It can be concluded that such an approach connecting crucial partners can create a sustainable infrastructure to co-create public services and fosters further innovation with PSI. We reflect on the use of co-creation as a platform to reap the potentials of released PSI.

A Participatory Approach for Envisioning a Smart City

The work we will be discussing here explores how government, industry, the university, and the citizens of a city can arrive through a participatory design approach at an increased and mutual understanding and a shared vision of a desired smart city of the future. Elaborating upon insights from transition management studies and from the quadruple-helix knowledge production model, our work proposes a participatory approach for prototyping future cities that embraces practice-oriented design research activities and thus aims for practical impact. We will report on two cases, GovJam and Hackday Data of the Crowds, in which stakeholders were able to acquire through participatory prototyping an understanding of the possibilities of technology in city services of the future. Results from these sessions show that participating stakeholders indeed gained a new perspective upon issues facing the city, due to an increased awareness and understanding of, and empathy for, the interests of other stakeholders. We also found indications that transfer of knowledge was taking place from the prototyping sessions to the daily practice of participants working in the public sector.

Sociable Smart Cities: Rethinking Our Future through Co-creative Partnerships

The challenges of tomorrow’s society demand new ways of innovation – a shift in thinking, doing and organising. It requires releasing existing paradigms, changing perspectives and doing things differently. In the current work, we envision a sociable smart city that enables transforming society into a more participative domain where participatory innovation takes place. A city that combines best a two worlds; on the one hand, a social city that is people-centred, values active citizenship and embraces community-driven innovation, and, on the other, a smart city that welcomes the possibility of Future Internet and related technology-driven innovations, such as Open Data, Internet of Things and Living Labs offer. The biggest challenges cities face is not the technology, but having an open mindset and a participatory attitude to rethink our future is far more challenging.

Opening up: Towards a Sociable Smart City

Release of public sector information (PSI) through co-creation not only resulted in a policy to opening up public sector data. It can be concluded that using a research-through-design approach, connecting crucial partners can create a sustainable infrastructure to opening up data and fosters further social innovation as well. Experiences with co-creative partnerships show how to deal with thresholds and lower them. The open(ed) mindset clearly has impacted the local municipality, in terms of being open to empowering, open to share and being open to change. Not only do the co-created concepts serve as boundary objects, animating public servants to free up more PSI for re-use and giving them potential fuel for other service design applications, but also the collaboration itself enhanced by design interventions seem to be promising in transforming towards a more transparent and sociable smart city. Differently put, the open data movement in our city is not seen as an end unto itself, but as a means to co-create meaningful applications that enrich people’s lives, a new strand of city making: people making and co-designing the city.

Framing Design to support Social Innovation: The Open4Citizens Project

Abstract In the recent years, new forms of organization have emerged, that have a disruptive power over the existing social and economic system. This phenomenon is challenging the traditional design approach, based on the idea that designers could design services for citizens and public administrations. In the new processes designers and service provider are simply mediating the process of co-creation and supporting the ecosystem for the value creation process. This paper will propose a logical framework for the design action, according to a multi-level structure that includes the value-creation level, in which design is a prerogative of the stakeholders participating in the value-creation action; the level of infrastructuring in which designers use their expert knowledge to support the interaction in the value-creation phase; and the level of governance, in which designers must figure out the structure of the ecosystem in which the value-creation process can be adequately organized and possibly scaled-up.

Re-imagining commonly used mobile interfaces for older adults

Many countries have an increasingly aging population. In recent years, mobile technologies have had a massive impact on social and working lives. As the size of the older user population rises, many people will want to continue professional, social and lifestyle usage of mobiles into 70s and beyond. Mobile technologies can lead to increased community involvement and personal independence. While mobile technologies can provide many opportunities, the aging process can interfere with their use. This workshop brings together researchers who are re-imagining common mobile interfaces so that they are more suited to use by older adults.

Exploring a Warrior Paradigm to Design Out Cybercrime

Cyber crime increases with the advent of new online Internet services (e.g., entertainment, commerce, payment, pubic administration, social networking services). Not only do cyber criminals target governmental or public institutions, they increasingly victimize individuals and smaller organizations. At the same time, we observe that individuals and organizations steadily join forces and take a more proactive and collaborative role in war against cyber crime. In the current work we investigate examples of rising security incidents, new information security solutions and new cyber crime legislations, and elaborate upon some mismatches that exist among them. We particularly elaborate upon (the potential of) the collaborative initiatives that allow individuals to join forces and disclose cyber crime threats. We identify and/or outline a number of the research directions in legislation, social and technical arenas.