Isaac Kam-Chak Cheng

Exploiting XML technologies for intelligent document routing

Today, XML is increasingly becoming a standard for representation of semi-structured information such as documents that combines content and metadata. Typical document management applications include document representation, authoring, validation, and document routing in support of a business process. We propose a framework for intelligent document routing that exploits and extends XML technologies to automate dynamic document routing and real-time update of business routing logic. The document-routing logic is stored in a secure repository and executed by a business rules engine. During rule execution, the input parameters of each business rule are bound with the data from each inbound XML document. This document routing framework is validated in a real-world implementation with reduced development cost, accelerated rule update cycle and simplified administration efforts.

Towards a Low-Cost High-Quality Service Call Architecture

Efficient and effective call centers are critical to quality customer service. A framework and a system presented in this paper lower the operational costs and increase availability and scalability of global dynamic call centers in a major corporation. The framework decouples the runtime application perspective from the engine perspective of call flow execution, fundamentally improving the design paradigm of call center scripting

The Strategic IP Insight Platform (SIIP): A Foundation for Discovery

With billions at stake in new product development, acquisitions and alliances, IBMs Strategic IP insight Platform (SIIP) delivers transformative results, helping clients gain strategic insights. Applied to the pharmaceutical industry, SIIP accelerates the discovery of information to more quickly and accurately answer questions such as: which chemical compounds are good for which targets? Whats the likelihood this compound will succeed? What diseases could be treated with this target? What are the candidate drugs that can be re-purposed for a given disease? Applied to drug discovery in life sciences, the SIIP platform leverages and integrates a wide range of public and private content, rich set of deep analytics and a massive-scale architecture to improve patient outcomes. SIIP was born prior to the proliferation of the many big data tools available today. We describe what tools and architecture decisions have been helpful in this first phase of solution development, and what tools and architectures we are relying on as we raise our own standard for performance and service delivery.

Towards Scaleable and Adaptive Document Routing Services

We propose a framework for intelligent document routing that extends XML technologies and enables realtime update of business routing logic. A novel feature of our system is the ability to semi-automate the process of creating and updating the routing rules. This is achieved by a closed loop system that performs clustering and inductive rule learning of document features. This framework was tested and deployed in a large real-world enterprise environment resulting in reduced development costs and simplified administration. The user interacts with the system using an application to graphically create, edit and publish the business processes