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James Mark Weaver

IBM

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Publication

Featured researches published by James Mark Weaver.

Archive | 2001

Promoting caller voice browsing in a hold queue

Michael Wayne Brown; Joseph Herbert McIntyre; Michael A. Paolini; James Mark Weaver; Scott Lee Winters

Archive | 2007

Controlling hold queue position adjustment

Michael Wayne Brown; Joseph Herbert McIntyre; Michael A. Paolini; James Mark Weaver; Scott Lee Winters

Archive | 2001

Controlling advertising output during hold periods

Michael Wayne Brown; Joseph Herbert McIntyre; Michael A. Paolini; James Mark Weaver; Scott Lee Winters

Archive | 2001

Providing account usage fraud protection

Michael Wayne Brown; Joseph Herbert McIntyre; Michael A. Paolini; James Mark Weaver; Scott Lee Winters

Archive | 2002

Time based regulation of access to callees

Michael Wayne Brown; Joseph Herbert McIntyre; Michael A. Paolini; James Mark Weaver; Scott Lee Winters

Archive | 2002

Rating parties according to party identities

Michael Wayne Brown; Joseph Herbert McIntyre; Michael A. Paolini; James Mark Weaver; Scott Lee Winters

Archive | 2001

Managing caller profiles across multiple hold queues according to authenticated caller identifiers

Michael Wayne Brown; Joseph Herbert McIntyre; Michael A. Paolini; James Mark Weaver; Scott Lee Winters

Archive | 2001

Promoting use of experts to callers waiting in a hold queue

Michael Wayne Brown; Joseph Herbert McIntyre; Michael A. Paolini; James Mark Weaver; Scott Lee Winters

Archive | 2001

Hold queue wait estimations

Michael Wayne Brown; Joseph Herbert McIntyre; Michael A. Paolini; James Mark Weaver; Scott Lee Winters

Archive | 2001

Intermediary device initiated caller identification

Michael Wayne Brown; Joseph Herbert McIntyre; Michael A. Paolini; James Mark Weaver; Scott Lee Winters

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Collaboration

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Michael A. Paolini

IBM

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Michael Wayne Brown

IBM

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Scott Lee Winters

IBM

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Joseph Herbert McIntyre

IBM

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Joseph Herbert Mclntyre

IBM

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