James R. Detert

Leadership Behavior and Employee Voice: Is the Door Really Open?

We investigate the relationships between two types of change-oriented leadership (transformational leadership and managerial openness) and subordinate improvement-oriented voice in a two-phase study. Findings from 3,149 employees and 223 managers in a restaurant chain indicate that openness is more consistently related to voice, given controls for numerous individual differences in subordinates’ personality, satisfaction, and job demography. This relationship is shown to be mediated by subordinate perceptions of psychological safety, illustrating the importance of leaders in subordinate assessments of the risks of speaking up. Also, leadership behaviors have the strongest impact on the voice behavior of the best-performing employees.

Moral disengagement in ethical decision making: a study of antecedents and outcomes

This article advances understanding of the antecedents and outcomes of moral disengagement by testing hypotheses with 3 waves of survey data from 307 business and education undergraduate students. The authors theorize that 6 individual differences will either increase or decrease moral disengagement, defined as a set of cognitive mechanisms that deactivate moral self-regulatory processes and thereby help to explain why individuals often make unethical decisions without apparent guilt or self-censure (Bandura, 1986). Results support 4 individual difference hypotheses, specifically, that empathy and moral identity are negatively related to moral disengagement, while trait cynicism and chance locus of control orientation are positively related to moral disengagement. Two additional locus of control orientations are not significantly related to moral disengagement. The authors also hypothesize and find that moral disengagement is positively related to unethical decision making. Finally, the authors hypothesize that moral disengagement plays a mediating role between the individual differences they studied and unethical decisions. Their results offer partial support for these mediating hypotheses. The authors discuss the implications of these findings for future research and for practice.

Managerial Modes of Influence and Counterproductivity in Organizations: A Longitudinal Business-Unit-Level Investigation

The authors studied the effect of 3 modes of managerial influence (managerial oversight, ethical leadership, and abusive supervision) on counterproductivity, which was conceptualized as a unit-level outcome that reflects the existence of a variety of intentional and unintentional harmful employee behaviors in the unit. Counterproductivity was represented by an objective measure of food loss in a longitudinal study of 265 restaurants. After prior food loss and alternative explanations (e.g., turnover, training, neighborhood income) were controlled for, results indicated that managerial oversight and abusive supervision significantly influenced counterproductivity in the following periods, whereas ethical leadership did not. Counterproductivity was also found to be negatively related to both restaurant profitability and customer satisfaction in the same period and to mediate indirect relationships between managerial influences and distal unit outcomes.

Quitting Before Leaving: The Mediating Effects of Psychological Attachment and Detachment on Voice

This research advances understanding of the psychological mechanisms that encourage or dissuade upward, improvement-oriented voice. The authors describe how the loyalty and exit concepts from A. O. Hirschmans (1970) seminal framework reflect an employees psychological attachment to or detachment from the organization, respectively, and they argue that psychological attachment and detachment should not be considered as separate, alternative options to voice but rather as influences on voice behavior. Findings from 499 managers in the restaurant industry show that psychological detachment (measured as intention to leave) is significantly related to voice and mediates relationships between perceptions of leadership (leader-member exchange and abusive supervision) and voice, whereas psychological attachment (measured as affective commitment) is neither a direct predictor of voice nor a mediator of leadership-voice relationships.

Speaking Up to Higher-Ups: How Supervisors and Skip-Level Leaders Influence Employee Voice

In this qualitative research, we enhance understanding of leader influences on employee voice perceptions by examining which leaders influence these perceptions and why these influences occur. We conducted 89 interviews in a high-tech multinational corporation with employees at multiple levels in two manufacturing and two R&D units that differed significantly on “speak up”-related items on a company-wide employee survey. Systematic analysis of the interview data led us to conclude that a broad spectrum of leaders from supervisors to senior managers influences individual employee voice perceptions in both direct and indirect ways. For example, informants referred to “skip-level leaders,” those leaders two to five levels above themselves, as reasons to view voice as risky or futile nearly as often as they referred to immediate bosses. We present evidence related to “how” and “why” these patterns of influence occur by reviewing the direct and indirect modes of influence identified and by outlining the managerial functions that provide occasions for skip-level leaders to have direct influences on employee voice perceptions. We also point to differences in the specific echelons of leadership that were most influential across the units studied. We propose that multilevel, multileader influences on voice perceptions result naturally from modern workflows, the essential functions performed by skip-level leaders, and deep-seated employee attitudes about authority in hierarchical organizations. We propose further that differences in which levels of skip-level leadership are most critical to employee voice perceptions in different units depend on which leaders have the power to handle strategic contingencies and to resolve key uncertainties within particular work environments. Finally, we delve into the theoretical implications of our findings to offer a set of research propositions that can be tested in future research. Collectively, our findings point to a complex and nuanced picture of multilevel leader influences on employee voice perceptions with important practical implications for management.

Voice Flows To And Around Leaders: Understanding When Units Are Helped Or Hurt By Employee Voice

In two studies, we develop and test theory about the relationship between speaking up, one type of organizational citizenship behavior, and unit performance by accounting for where employee voice is flowing. Results from a qualitative study of managers and professionals across a variety of industries suggest that voice to targets at different formal power levels (peers or superiors) and locations in the organization (inside or outside a focal unit) differs systematically in terms of its usefulness in generating actions to a unit’s benefit on the issues raised and in the likely information value of the ideas expressed. We then theorize how distinct voice flows should be differentially related to unit performance based on these core characteristics and test our hypotheses using time-lagged field data from 801 employees and their managers in 93 units across nine North American credit unions. Results demonstrate that voice flows are positively related to a unit’s effectiveness when they are targeted at the focal leader of that unit—who should be able to take action—whether from that leader’s own subordinates or those in other units, and negatively related to a unit’s effectiveness when they are targeted at coworkers who have little power to effect change. Together, these studies provide a structural framework for studying the nature and impact of multiple voice flows, some along formal reporting lines and others that reflect the informal communication structure within organizations. This research demonstrates that understanding the potential performance benefits and costs of voice for leaders and their units requires attention to the structure and complexity of multiple voice flows rather than to an undifferentiated amount of voice.

The measurement of quality management culture in schools: development and validation of the SQMCS

Abstract This paper reports on the development and validation of a survey instrument for measuring the culture of Quality Management (QM) in K-12 educational settings. The intent was to develop an instrument that would tap both the behavioral norms and the underlying values and beliefs associated with a Quality culture. The process used in the development and honing of this measurement instrument included theory review, qualitative data analysis, practitioner input, and both exploratory and confirmatory factor analytic techniques. Measures of fit and interpretability as well as reliability and validity evidence suggest the iteratively derived survey largely achieves the goal of providing verified scales for evaluating multiple aspects of a school’s Quality culture.

A Culture Framework for Education: Defining Quality Values and Their Impact in U.S. High Schools.

In this article, we address the relatively unsubstantiated claim that there is an important relationship between organizational culture and the ability to successfully implement Quality Management (QM) programs in schools. This relationship has not been adequately explored in the literature due to the lack of a comprehensive framework for defining and measuring the values and beliefs at the root of specific types of organizational cultures. After presenting some background on organizational culture used in research to date, we outline the specific values and beliefs underlying QM practice in schools. These QM values and the accompanying propositions provide an important step toward future empirical research aimed at understanding the relationship between organizational culture, the implementation of systemic improvement initiatives like QM, and key organizational and individual outcomes. The context of our research is U.S. high schools, but the general principles could be applied to other educational settings as well. The results of our review suggest that some of the quality management culture dimensions are highly consistent with educational research on school improvement, while others are more controversial.

Blind forces: Ethical infrastructures and moral disengagement in organizations

This review integrates research regarding organizations’ ethical infrastructure and moral disengagement to illustrate the complicated relationship between these constructs. We argue that employee perceptions of strong ethical infrastructures may reduce individuals’ tendencies to rationalize and engage in clearly self-interested unethical behaviors, but might motivate moral disengagement about other behaviors by tapping into members’ desires to preserve a positive self-image and reduce cognitive burden. This research builds upon scholars’ understanding that “good” people can be morally blind and engage in unsavory acts without awareness of the unethical nature of their actions, and suggests that even in organizations with formal and informal systems prioritizing ethics, unethical decisions and behaviors may be rationalized and go unnoticed. Finally, we discuss theoretical and methodological implications—notably that scholars should be concerned about conclusions drawn from employee perceptions about the ethicality of the organizational context, and supplement perceptual measures with direct observation and more objective assessment.

An Instrument for Measuring Quality Practices in Education

This paper reports the results of three studies designed to create and validate a survey instrument for measuring quality management/continuous improvement practices in educational settings. The intent was to develop an instrument that would both complement and enhance the Baldrige Award audit while overcoming some of its time and length limitations—namely, one that would be efficient, provide timely feedback, and be representative of the entire organization. Measures of fit and interpretability suggest the Quality Practices in Education survey achieves this purpose. The process used in the development of this instrument included both exploratory and confirmatory factor analytic techniques, the use of qualitative data to provide insights into the development of the quantitative instrument, and built-in replication. This strategy, and the discussion of the tools for carrying it out, are useful for researchers interested in any substantive area of research.