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James Robert Grimsley

Bank of America

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Publication

Featured researches published by James Robert Grimsley.

Archive | 2010

Video collaboration call center queuing

Stefani R. Benefield; James Robert Grimsley; Rosemary Hill; Varsha Shitut; Sheryl L. Stewart

Archive | 2012

Multiple-participant customer service conference

Matthew A. Calman; Elizabeth S. Votaw; Alicia C. Jones; Su Liu; Lynn Streja; Nir Rachmel; Wanwen Han; Rajat Agrawal; Cameron Jungeun Park-Hur; James Robert Grimsley

Archive | 2012

REPRESENTATIVE PRE-SELECTION FOR CUSTOMER SERVICE VIDEO CONFERENCE

Matthew A. Calman; Alicia C. Jones; Elizabeth S. Votaw; Rajat Agrawal; Wanwen Han; Su Liu; Nir Rachmel; Lynn Streja; Carrie Anne Hanson; Cameron Jungeun Park-Hur; James Robert Grimsley

Archive | 2012

SPLIT SCREEN PRESENTATION OF FUNCTIONALITY DURING A HOLD PERIOD PRIOR TO A CUSTOMER-SERVICE VIDEO CONFERENCE

Matthew A. Calman; Alicia C. Jones; Elizabeth S. Votaw; Rajat Agrawal; Wanwen Han; Su Liu; Nir Rachmel; Lynn Streja; Cameron Jungeun Park-Hur; James Robert Grimsley

Archive | 2012

Functionality during a hold period prior to a customer-service video conference

Matthew A. Calman; Alicia C. Jones; Elizabeth S. Votaw; Rajat Agrawal; Wanwen Han; Su Liu; Nir Rachmel; Lynn Streja; Cameron Jungeun Park-Hur; James Robert Grimsley

Archive | 2010

ROUTING AND QUEUING INFORMATION FOR VIDEO CONFERENCING IN BANKING CENTERS

Stefani R. Benefield; James Robert Grimsley; Rosemary Hill; Varsha Shitut; Sheryl L. Stewart

Archive | 2012

System providing an interactive conference

Matthew A. Calman; Rajat Agrawal; James Robert Grimsley; Wanwen Han; Alicia C. Jones; Su Liu; Cameron Jungeun Park-Hur; Nir Rachmel; Lynn Streja; Elizabeth S. Votaw

Archive | 2014

ATM WITH DUAL DISPLAY HAVING PRIVACY FILTER

Tyler Johnson; Christian Michael Mande; James Robert Grimsley; Sara Gill; Nathan Dent; Kristy M. Crist

Archive | 2012

Representative selection for customer service conference

Matthew A. Calman; Alicia C. Jones; Elizabeth S. Votaw; Rajat Agrawal; Wanwen Han; Su Liu; Nir Rachmel; Lynn Streja; Carrie Anne Hanson; Cameron Jungeun Park-Hur; James Robert Grimsley

Archive | 2014

METHOD FOR PROVIDING PRIVACY THROUGH ATM COMMUNICATION TO CONSUMER DEVICES

Tyler Johnson; Christian Michael Mande; James Robert Grimsley; Sara Gill; Nathan Dent; Kristy M. Crist

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Collaboration

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Christian Michael Mande

Bank of America

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Kristy M. Crist

Bank of America

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Nathan Dent

Bank of America

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Sara Gill

Bank of America

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Tyler Johnson

Bank of America

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Alicia C. Jones

Bank of America

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Cameron Jungeun Park-Hur

Bank of America

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Elizabeth S. Votaw

Bank of America

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Lynn Streja

Bank of America

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Matthew A. Calman

Bank of America

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