Jamie C. Rasmussen

Understanding employee social media chatter with enterprise social pulse

The rise of social media in the enterprise has enabled new ways for employees to speak up and communicate openly with colleagues. This rich textual data can potentially be mined to better understand the opinions and sentiment of employees for the benefit of the organization. In this paper, we introduce Enterprise Social Pulse (ESP) -- a tool designed to support analysts whose job involves understanding employee chatter. ESP aggregates and analyzes data from internal and external social media sources while respecting employee privacy. It surfaces the data through a user interface that supports organic results and keyword search, data segmentation and filtering, and several analytics and visualization features. An evaluation of ESP was conducted with 19 Human Resources professionals. Results from a survey and interviews with participants revealed the value and willingness to use ESP, but also surfaced challenges around deploying an employee social media listening solution in an organization.

Crafting an environment for collaborative reasoning

We motivate the need for new environments for collaborative reasoning and describe the foundations of our approach, namely collaboration, semantics, and adaptability. We describe the CRAFT collaborative reasoning interface and infrastructure that we are developing to explore this approach.

S&P360: multidimensional perspective on companies from online data sources

We introduce S&P360, a system to analyse and explore multidimensional, online data related to companies, their financial news, and the social impact of them. Our system combines official and crowd-sourced data sources to offer a broad perspective on the impact of financial newsregarding a set of companies.