Jan Aidemark

A knowledge perspective on e-democracy

This paper draws on a literature study on research on accessibility. The first part categorizes the literature found according to different approaches, focused on where one accentuates the solutions. The second part briefly discusses some implications of the findings with respect to e-government and edemocracy, and gaps in current research that should be filled. The paper concludes that in order to further the discussion of the accessibility topic in view of the electronic government agenda, there is a need for making the discussion of “accessibility” more sophisticated so as to distinguish availability (physical access) from approachability (mental access) for the reason of not by default taking progress in one field (typically availability), integrating research from several fields to bring more nuances to the different issues and including research on organizational perspectives to complement the current focus on technology and government regulation.

A framework for strategic balancing of knowledge management initiatives

Enterprises need to understand the impact of different types of knowledge management (KM) approaches on business strategy, and how they interact with other types of initiatives to produce synergistic effects. The hypothesis of this paper is that a model based on the balanced scorecard approach (BSC) can be used to balance the diverse set of KM approaches that are described in the KM literature. A literature study has been carried out connecting general examples of BSC objectives to KM approaches and applications. The resulting framework indicates that each of the major aspects of KM has its place in the BSC model, and thus has a role in the success of the company from a strategic viewpoint. A KM strategy according to this perspective should articulate how a company intends to strike a balance between different KM approaches. Contributions of the framework to related theory are discussed and illustrated by using a rich case from literature.

Implementing Intranet for Social and Cognitive Knowledge Processes

This paper discusses a social and cognitive approach to the planning and implementation of knowledge support systems in a healthcare organisation. A case study is presented and then discussed using a broad theoretical frame of reference gathered from the knowledge management field. The discussion is an illustration of the delicate trade-off between social and cognitive perspectives of a development project. The assumption is that these two aspects must be handled in an interconnected and balanced way. The aim of the paper is to illustrate the use of multiple perspectives as a tool for understanding how this problem can be dealt with.

Cognitive, social and critical perspectives on planning a knowledge support portfolio

This paper suggests a framework for balancing a set of knowledge support systems. The analysis is based on two dimensions: organisational level and knowledge aspects. On each organisational level (personal, group, strategic/organisational) three aspects (cognition, social and critical) are investigated. The framework presented in this paper is tested on a case study of the field of e-democracy. The outcome is a balanced set of support systems, a knowledge support portfolio.

A flexibility approach to planning an intranet in support of knowledge work

The aim is to investigate how a strategic flexibility approach can be used for the planning of information systems as support for knowledge work, i.e. knowledge management systems (KMS). The result of a case study of an intranet project is presented, discussing systems that cover the perspectives of strategic flexibility and illustrating the application of the concept. A concluding discussion argues for this approach to knowledge management as a key activity in balancing change and stability in the organization.

A Multi-Dimensional Knowledge Management Systems Planning Approach

The paper presents a strategic planning approach for knowledge management systems. This research approaches the problem of failing KMSs by focusing on the planning phase. The result can be summarised as a set of frameworks for the strategic planning of knowledge management systems, i.e. information systems for the support of organisational knowledge processes. The approach is built on a broad set of theory, which has been used to discuss issues in KM/KMS from very broad perspectives. We approach the problem area from a strategic point of view, assuming that the problems of the area are based on a socio-technical dimension and that a multiple-paradigm approach is necessary for dealing with the problems of the various KM areas.

Patients Learning Process Supporting Change in Identities and Life Styles - A Heart Failure Self-care Scenario

This paper deals with the planning of eHealth systems in the area of chronic care from a patient-centered perspective. The specific area is heart failure (HF) and systems that support patients’ possibilities to be active learners during the care processes and facilitate learning as a process of life style changes. Becoming better at self-care implies changes in lifestyle and the creation of a new identity. A better understanding of this process is intended to create a base for developing appropriate information systems or information technology (IS/IT) support for learning processes. The objective of this paper is the development of a better understanding of the challenges of self-care within chronic illnesses with special focus on HF. As a result, we present a set of issues that could guide the choice and design of ICT-based support systems.

The Creation of Users: A Learning Experience in Information System Development

The purpose of this article is to provide a better understanding of an information systems development process from a learning theory perspective. The authors wish to investigate how learning conce ...

Patient-Centered Care as a Learning Process.

The focus of this paper consists of investigations into a strategic planning framework for information systems in support of patient-centered care (PCC) processes. The planning perspective that underpins the research includes learning theories, organizational learning and knowledge management in general. A brief review of current PCC goals and perspectives is used as a starting point for an investigation of PCC activities and support system. The examples of PCC activities are organized as a learning process and presented in a framework.