Jason E. Lueg

Supply chain security: an overview and research agenda

Purpose – Supply chain security (SCS), as a component of an organizations overall supply chain risk management strategy, has become a critical factor for businesses and government agencies since September 11, 2001, yet little empirical research supports policy or practice for the field. Therefore, this paper develops and presents a categorization of SCS based on existing research. This categorization of supply chain literature can help academics and practitioners to better understand SCS and also helps to identify a research agenda. Setting a research agenda for SCS will help academic and practitioner research focus on critical issues surrounding SCS.Design/methodology/approach – The researchers thoroughly reviewed the literature on SCS, including academic publications, white papers, and practitioner periodicals. The literature was then categorized according to the approach to SCS and the practical implications of this categorization are presented. In addition, this categorization was used to identify re...

Why all the changes

Purpose – The events of September 11, 2001 heightened the awareness of supply chain professionals to the threat of man‐made disasters on the security of supply chains. According to institutional theory, the environment in which an organization operates creates pressures (normative, coercive, and mimetic) to adopt “institutionalized” norms and practices in order to be perceived as “legitimate.” Using an institutional theory perspective, this paper identifies and explores the environmental drivers that motivate firms to engage in supply chain security (SCS) practices to thwart man‐made supply chain disasters.Design/methodology/approach – Qualitative research in the form of 19 depth interviews with mid‐to‐high level supply chain management professionals is conducted.Findings – The findings of the qualitative research indicate that four primary drivers of SCS exist: government, customers, competitors, and society. Implications and suggestions for future research are provided.Research limitations/implications ...

Patient Health Information Search: An Exploratory Model of Web-based Search Behavior

The Internet is drawing consumers in search of information about a broad range of topics. In order to understand how end users search for and benefit from Internet health information search, this paper presents a set of propositions and an explanatory model concerning Web-based patient health information search behavior. The analysis suggests that there is a link between an individual’s health and his or her use of online health information, and also that the search intensity that individuals undertake results in an increased propensity to talk with health care providers about the information.1

Reevaluating the Theoretical Reasoning Regarding Market-Entry Position from a Service-Dominant Logic Perspective

Research on order of entry has been primarily evaluated from a good-dominant perspective. With the increasing acceptance and emphasis placed on the service-dominant logic, it is necessary to evaluate if the order-of-entry assumptions that were made previously should continue. In response to this important issue, this research evaluates how the type of resource (operant versus operand) that dominates the competitive environment might alter the optimal market-entry position for the firm. The study concludes with managerial implications along with future research topics.

Methodology Training for Doctoral Students: A Proposed Three-Course Sequence

Universities offering doctoral programs in marketing often require students to study theory development and measurement as part of their coursework. Here, the authors propose a three-course sequence in methodology that provides a synthesis of theory development, measurement, and structural equation modeling. Specific areas addressed include course objectives, key principles and skills students should master, proposed topics and readings for discussion along with sequence of coverage, how performance might be evaluated, and sample exercises and projects. By implementing such courses in a doctoral program, students could utilize skills learned to understand and analyze existing marketing literature as well as develop their own research efforts.

Understanding the socialisation process of teen consumers across shopping channels

In this study, consumer socialisation (CS) factors that may influence a developing consumers propensity to use the mall and/or the internet for shopping and purchasing are explored. Qualitative research in the form of depth interviews was conducted with teenagers and results from these interviews reveal many interesting findings that deserve further investigation. Access to a shopping channel and the socialisation agents of peers, parents and school were found to influence shopping channel use. Additional findings and suggestions for future research are provided.

Are Consumers Vulnerable to Consumer Financial Services? An Exploration of Psychological Antecedents of Attitudes and Behaviors in the Consumer Financial Services Industry: An Abstract

Founded in 2010, the Consumer Financial Protection Bureau (CFPB) aims to protect vulnerable consumers from businesses such as payday lenders, car title lenders, subprime mortgage lenders, and other consumer financial services (CFS), whose core target market shows demographic characteristics of lower incomes and lower levels of education. While supporters of this bureau believe that these consumers are more vulnerable than other groups (c.f., Chatterjee et al. 2009), other researchers argue that these consumers are wise about their financial situation and do not need such government regulation (c.f., Cole 2007, 2015). Demographic characteristics of CFS users are well established, but psychological characteristics and attitudes of this group are not. Thus, this research seeks to examine the impact of gullibility, self-control, interpersonal influence, cognition, and the ability to judge value on attitudes and behaviors of CFS users. A combination of existing Likert-type scales and newly created items was used to measure the constructs in the model. A survey was administered through Survey Sampling International, and online consumer panel/surveying company. A total of 510 usable surveys were collected. Respondents matched the US population with respect to gender and ethnicity, and we requested that respondents earn less than

The Development and Administration of an In-House Knowledge Examination for Academic Program Assessment

100,000 per year. Cronbach’s alpha values ranged from 0.79 to 0.95, indicating evidence of measure reliability. Both exploratory and confirmatory factor analyses were performed and provided evidence of convergent and discriminant validity. Structural equation modeling was used to measure the impact of the independent variables listed above on attitudes towards CFS. Gullibility and susceptibility to interpersonal influence appear to be strong, significant predictors of attitudes towards CFS. It was found that the more gullible the respondent, attitudes towards CFS were more positive. Similarly, those who were more susceptible to interpersonal influence also displayed more positive attitudes towards CFS. There was also a link between cognition and attitude; however, this path was only marginally significant. Self-control and the ability to judge value were not significant predictors of attitude.

Customer delight in a retail context: investigating delightful and terrible shopping experiences

Prior research documents the need for greater use of in-house knowledge assessment tools in effective academic program assessment (Nicholson, Barnett, and Dascher 2005; Miller, Chamberlain, and Seay 1991). However, the task of developing such in-house examinations is described as difficult and time consuming (Nicholson, Barnett, and Dascher 2005; Eastman and Allen 1999). Drawing on the foundations for effective assessment found in education and management literature, we discuss in detail our departments successful experience with such an examination. This discussion is offered with the hope that marketing faculty who seek to develop and implement in-house knowledge examinations will experience reduced difficulty in their own departments assessment efforts.