Jeffrey R. Moore

Reducing Voluntary Turnover Through Improving Employee Self-Awareness, Creating Transparent Organizational Cultures, and Increasing Career Development

Successful companies exist when employees and stakeholders interact in a constructive manner to focus on the accomplishment of critical tasks. This research examined the ways self-assessment and peer assessments can be used to reduce organizational dysfunction by increasing employee self-awareness as well as improving employee career progression. Employee management behaviors in a service company were assessed by their peers in order to determine positive organizational culture and level of stress. The study also explored two links: (a) between the consistency of self-evaluation versus peer evaluation of the employee and the level of stress in the organization and (b) between the consistency of peer evaluation versus the supervisor’s performance expectation of the employee and the level of stress in the organization. The researchers hypothesized that lower levels of stress within the organization indicate a higher perception of skill among employees. This study also explored which management skills are most important for developing a healthy work culture in a service industry.