Jela Webb

Leadership in KM and the Role of the CKO

Paper given by Jela Webb at the 37 th BIALL Annual Study Conference in Brighton, June 2006, discussing the meaning of the concept of leadership and outlining the key skills required of a chief knowledge officer.

How Data and Information Create Risk

This chapter presents a model on how data and information create risk in an organization. It is explained how poor information management leads to data and information quality problems, which then lead to lowered business process performance and eventually create risks in organizations and affect core business objectives.

Introduction to Enterprise Risk Management

This chapter introduces the most important elements of risk management. We explain risk and risk management, what a risk management process does, and how risk can be assessed and treated in general. Moreover, it is shown how the risk appetite and risk criteria can be determined, and the role of the chief risk officer is discussed.

The mid-career information professional: managing your own career

This article examines the career options available to mid-career information professionals. The article initially sets out the current context for employment, careers and career planning before moving on to comment upon the various options available to the mid-career information professional.

Software Tools: Automated Methods for TIRM

This chapter shows how automated software solutions can support the TIRM process and mitigate information risks.

Risk Assessment Techniques for TIRM

This chapter provides a description of a number of existing risk techniques that can help in carrying out the TIRM process.

TIRM Process Stage C: Information Risk Treatment

This chapter is a step-by-step guide for implementing the information risk treatment stage of the TIRM process. Information risk treatment first identifies and ranks the root causes of the information risks, for which potential information risk treatments are identified. To evaluate and select the right information risk treatment options, the costs, benefits, and expected implementation risks have to estimated. The benefits are, therefore, calculated with the help of the risk figures from stage B. Communicating effectively to the most important stakeholders increases their support during implementation. Information risk treatment plans are developed then implemented, and the effectiveness of the information risk treatments are verified at the end of stage C. Finally, lessons learned are summarized to improve the next cycle of the TIRM process.

TIRM Process Stage B: Information Risk Assessment

This chapter is a step-by-step guide for implementing the information risk assessment stage of the TIRM process. It demonstrates how to quantify the business impact of poor data and information quality.

TIRM Process Stage A: Establish the Context

This chapter is a step-by-step guide for implementing Stage A, establishing the context, of the TIRM process.This chapter is a step-by-step guide for implementing Stage A, establishing the context, of the TIRM process.

Data and Information Assets

This chapter introduces key concepts about data and information assets, including a discussion on characteristics of data and information assets, quality of data and information assets, and their business impact.