Jengchung Victor Chen

The antecedent factors on trust and commitment in supply chain relationships

The primary purpose of this study is to investigate the role of information sharing, information quality, and information availability in the development of trust and commitment in supply chain relationships. Samples were gathered in Taiwan and Canada using a field questionnaire. Multiple regression and ANOVA were used to analyze the data. It was found that there is a positive relationship between the level of quality, and availability, and the level of trust; information sharing and commitment. Additionally, results revealed that country moderates the relationship between information sharing and trust.

An Empirical Evaluation Of Key Factors Contributing To Internet Abuse In The Workplace

Purpose – This study seeks to synthesize theories from communication, psychology and criminologyto examine the factors that influence the two most popular topics in industry – internet abuse andaddiction at the workplace. Design/methodology/approach – The survey results of 351 responseswere analyzed to test the proposed hypotheses and research model using structural equationmodeling. Data were collected in Southern Science Park in Taiwan.Findings – It was found that personality factors such as locus of control and self-esteem significantlyinfluence employees’ internet addictions; and internet addiction significantly impacts employees’internet abuse at the workplace. Practical implications – Employers should pay special attention toemployees’ personalities because they play important roles in internet addiction and internet abuse.Also a good internet policy will be useful especially to a panoptic working environment, which isbecoming popular. Originality/value. his study provides a comprehensive theoretical foundation tobetter understand the two controversial issues in industry. The empirical study validates theimportant theories of locus of control, self-esteem, use and gratification, control, and containment inworkplace surveillance and deviant behavior research

Privacy, trust, and justice considerations for location‐based mobile telecommunication services

Purpose – The purpose of this paper is to show how the development of location‐based services (such as those using global positioning satellite (GPS) systems) has accompanied the growth of mobile telecommunication, providing mobile telephone users with a variety of functions. The paper aims to considers the benefits and concerns that these location‐based services present to consumers.Design/methodology/approach – The paper identifies issues based on the academic literature, relevant theory, and current mobile telecommunication developments.Findings – While location‐based services offer many benefits to consumers, issues pertaining to privacy, trust and justice are significant areas of concern.Research limitations/implications – Testable research propositions pertaining to consumer behaviour are offered to guide future research.Practical implications – Socially‐responsible telecommunication firms should consider the issues that are raised here. They should adopt policies to safeguard data, build trust, and...

Success of electronic commerce Web sites: A comparative study in two countries

This study incorporated attitude toward a site (Ast) in the proposed model together with moderating factors like cultural effects and attitude toward online shopping (Ashop). The proposed model and hypotheses were partially supported in Taiwans and Thailands data. Information quality affected both user satisfaction and attitude toward the web site and was the dimension common across both countries. Ashop moderated the effects of system quality on user satisfaction in Taiwan, but moderated information quality in the Thailand. National identity moderated the effect of system quality on both user satisfaction and attitude toward the site in the Thai data.

Service quality and customer satisfaction measurement of mobile value-added services: a conceptual review

As the competition between mobile value-added service providers becomes very tight, each company has to be able to provide high-quality services and thus better satisfy their customers. Unfortunately, despite the increasing need for an objective measurement of service quality, there is no general agreement among service marketing scholars on how it should be conceptualised and measured. This paper presents several models of service quality measurements that can be used to assess mobile value-added service quality. This paper also discusses the measurement of customer satisfaction and how it relates to service quality.

On Network Externalities, E-Business Adoption and Information Asymmetry

Purpose – This paper seeks to investigate and provide empirical evidence of the interrelationships among network externalities, e‐business adoption and information asymmetry.Design/methodology/approach – A conceptual model was proposed and tested using 307 completed interview cases selected from a database of 2,075 Chinese international trading companies published by the Beijing Municipal Bureau of Commerce for this study.Findings – The results indicated that network externalities significantly influenced e‐business adoption and information asymmetry, and e‐business adoption influenced information asymmetry through information sharing and collection. A split sample analysis showed that cultural contexts significantly moderated the interrelationships among network externalities, e‐business adoption, and information asymmetry.Research limitations/implications – Data for this study were collected only from mainland China, therefore, non‐Chinese companies (foreign‐owned) operating in China may have been influ...

RFID in retail: a framework for examining consumers' ethical perceptions

Radio Frequency Identifications (RFID) possible negative impact on consumers has rendered much attention, regardless of its cost-efficiency benefits. The intention of this proposed framework is to incite awareness of privacy and ethics concerns for the use of RFID in retail. It draws from a variety of theories in different disciplines attempting to construct a comprehensive research model. Detailed introductions on theories regarding trust, privacy, self-regulation, social exchange, planned behaviour, deterrence and information assurance are provided to explain their causal effects on peoples ethical perceptions of the use of RFID. Managerial implications are discussed in the hope of shedding light on practical issues in industry.

E-commerce web site loyalty: A cross cultural comparison

This study investigates the factors that affect e-loyalty in e-commerce websites. The e-loyalty model proposed in this study is based on DeLone and McLean’s IS Success Model. E-loyalty is explained using three independent factors (information quality, system quality, and service quality), and two mediating factors (trust and customer satisfaction). The proposed model was tested with Thai and Taiwanese samples using Structural Equation Modeling (SEM) data analysis. The study yielded different results when Thai and Taiwanese samples were tested using SEM multi-group moderation data analysis. This study incorporated the concepts of national identity (NATID) and Hofstede’s five cultural dimensions to better explain cultural differences between the two countries and how culture can affect the e-commerce environment.

Reducing software requirement perception gaps through coordination mechanisms

Users and information system professionals view the world differently. This perception difference leads to an inability to fully define the information requirements of a new system. Practitioners understand this difficulty and look for solid approaches to address the problem. A model is developed that links coordination mechanisms and project partnering practices to perception gaps and project success. The premise is to use the model to confirm the expected relationships and examine coordination practices in particular for effectiveness in promoting common understanding. Survey results from information system project professionals indicate that the managerial interventions of coordination and partnering are successful in reducing the perception gaps and improving project performance. Prior research had not established a link. The results support the principle that organizations must install specific coordination techniques and implement partnering procedures prior to the commencement of project activities.

Process quality and collaboration quality on B2B e‐commerce

Purpose – The purpose of this study is to propose two additions to the existing IS success model to influence usefulness and satisfaction, and ultimately customer loyalty. This study posits that process quality and collaboration quality will significantly influence perceptions on satisfaction, since both considerations are expected to improve interactions between the organization and its customers.Design/methodology/approach – The developed research model was tested in the context of B2B e‐commerce users, employing structural equation modelling‐partial least square to analyze and test the research hypotheses.Findings – Results show that adding process and collaboration quality to the model affects the way system, information, and service quality influences usefulness and satisfaction, suggesting a shift in perspectives and priorities when it comes to B2B e‐commerce transactions. Furthermore, results show that process and collaboration quality have significant effects on usefulness and satisfaction, reinfo...