Jesper Svensson

User Contribution in Innovation Processes - Reflections from a Living Lab Perspective

This paper discusses user contribution in innovation processes from a Living Lab perspective. In this paper we focus on methods and techniques for user contribution in innovation processes by discussing experiences based on 100 activities conducted within four different research projects. The purpose of this paper is to discuss our experiences of methods and techniques for user contribution in innovation processes, in relation to Living Lab, as well as to: a) phase in the innovation process, b) kind of user contribution and c) type of users. Our contribution is threefold, we have: (1) theoretically modified the CIC model to better suit a Living Lab milieu, (2) empirically discussed methods and techniques for user contribution in relation to the modified model, as well as to Living Labs and (3) identified several issues regarding different kinds of user contribution and types of users that need to be considered in Living Labs.

A User Centered Innovation Approach Identifying Key User Values for the E-Newspaper

We have studied the pre-adoption phase of the e-newspaper, i.e. a newspaper published with e-paper technology. The research question of this article is: In what way can a user centered innovation process contribute to identifying key values in mobile innovations? The aim of this article is threefold: firstly, to identify key values for the e-newspaper, secondly, to examine the intention to adopt a new possible innovation and thirdly, to explore user centered design processes ability to capture user values early in the innovation process. We have identified seven key user values: mobility, availability, personalization, usability, interactivity, readability and environment. Furthermore, we found that surprisingly many would consider exchanging their traditional newspaper with an e-newspaper in the future, indicating that the e-newspaper have a fair chance of becoming an important innovation. Finally, we propose a four phase model for identifying user values in a pre-adoption phase of an innovation.

Exploring Social Aspects Influence on Change in Network Relationships: A Case Study of Digital Innovation

Digital innovation processes are becoming more and more networked, and actors are growing dependent on each other’s competences, resources and knowledge. In networks developing digital innovation actors need to identify, mobilize, and integrate diverse and heterogeneous knowledge resources to be able to innovate successfully. Social aspects are important where heterogeneous actors connect, negotiate, and adjust to each other’s perspectives. The aim of this paper is to explain how social aspects such as trust, commitment and power, influence changes in relationships in digital innovation networks. A case study approach was selected to study events involving multiple actors in an innovation and development project aimed at introducing technology that aids elderly, home care personnel and next of kin by improving the management of home care visits. Based on the authors’ findings they present a model for how social aspects influence changes in relationships and conclude by making six propositions.

Social Aspects Influencing Relationships in Digital Innovation Networks -- The Smart Lock Case

Digital innovation processes are becoming more and more networked, where actors are growing dependent on each others competences, resources and knowledge. In networks developing digital innovation, actors need to identify, mobilize, and integrate diverse and heterogeneous knowledge resources to be able to innovate successfully. Social aspects seem to be important at the boundaries of communities where heterogeneous actors connect, negotiate, and adjust to each others perspectives. The aim of this paper is to explain how social aspects influence changes in relationships in digital innovation networks. A case study approach was selected to study events involving multiple actors in an innovation and development project aimed at introducing technology that aids elderly, home care personnel and next of kin by improving the management of home care visits. We describe how social aspects such as trust, interest, and commitment among actors influence the changes in relationships.