Jiban Khuntia

Designing an Effective Social Media Platform for Health Care with Synchronous Video Communication

Online social networks are evolving as platforms for health communication among the public, patients, and health professionals. Existing health social network based portals do not provide synchronous -video-based communication features; and are restricted to only text and picture based content sharing. Arguably, healthcare focused online social networks need video based communication for active knowledge sharing between providers and patients, peer-patients, or sharing disease related information through visual media. This study provides a technological framework and design architecture to develop a customizable online healthcare social media network that can incorporate synchronous video communication capability. The design principles and layers that support different types of functionality are described. An evaluation in the context of Rheumatology and back pain patients is underway and will not be discussed in this paper due to page constraints.

Sharing News Through Social Networks

ABSTRACT In contemporary media management, the sharing of news articles among readers’ family, friends, and social circle is vital to the media outlet’s reaching a wide audience and building engagement. As the use of social media is becoming more integrated into the core strategy of many businesses, the propensity to share news has become a key metric to measure and understand media impact. Although existing literature suggests that increasing the centrality of news sharing has become an important factor in audience engagement, empirical evidence of the influence of news sharing is sparse. The challenges in motivating news readers to share in the media environment call for research on the characteristics that predict the spreading of news. In this regard, we investigate how textual characteristics of news articles influence sharing activities. Using a publicly available secondary dataset of 39,797 records from Mashable, we build a decision tree and conducted regression analysis to identify the factors that are most influential in terms of sharing. We find that subjective writing style, polar sentiments expressed in the title of an article, and embedded content, such as external links and images, are positively associated with number of shares. In addition, we find that sharing of articles occurs more often through social media channels than through other special interest websites (e.g., entertainment, business) and more frequently on weekends. We provide managerial insights into the economics of the contemporary news business and guidelines to measure, monetize, and analyze audience engagement based on the sharing process.

Identifying Bands in the Knowledge Exchange Spectrum in an Online Health Infomediary

Online health infomediaries have the objective of knowledge exchange between participants. Visitor contribution is an important factor for the success of the infomediaries. Providers engaged with infomediaries need visitor identification for reputational incentives. However, identification or classification of visitors in online health infomediaries is sparse in literature. This study proposes two dimensions of participation, the intention and intensity levels of visitors, to conceptualize four user categories: community supporters, experiencer providers, knowledge questors, and expertise contributors. The authors validate these categories using a unique large data set collected from a health infomediary for cosmetic surgery, and consisting of 162,598 observed activities of 44,350 visitors, at different participation levels in the year 2012-13. They use cluster analysis to describe similarities and differences among the four user categories. Practice implications are discussed.

Dimensions of Patient Experience and Overall Satisfaction in Emergency Departments

Objective: To determine the correlation between individual patient experience dimensions and overall patient satisfaction using text-based analysis of subjective comments of patients treated in emergency departments. Methods: Open-ended comments from 331 patients who visited the emergency departments of 4 hospitals were used for coding different dimensions of patient experience. Regression coefficients were calculated to assess the relationships between dimensions of patient experiences with overall satisfaction. Results: Positive and negative experience of nursing, communications, and infrastructure influence the overall satisfaction. Positive experience attributes of overall care quality influence overall satisfaction, whereas negative experience of the same does not have any influence. Further, experiences of interactions with doctors and scheduling do not have any effect on overall satisfaction in emergency departments. Conclusions: Emergency departments may get higher overall patient evaluations by focusing on positive aspects of care, nursing, communication, and infrastructure attributes. Doctors and scheduling (emergency) may be considered as expected quality attributes and so not surprising that they did not play a role in overall satisfaction.

The Impact of the Internet on Values in India: Shifts in Self-Enhancement and Self-Transcendence Amongst Indian Youth

In this study, the authors examine how the internet is changing two critical personal value dimensions of Indias youth. Based on values theory, and using data that spans a decade from 2004-2014, they contend that time spent on the internet is an influential factor in changing self-enhancement and self-transcendence values. Given the tremendous increase in exposure to western products, ideals, and people-to-people interaction via internet connectivity (India has over 275 million internet users who communicate in the English language), the authors posit that young Indian consumers would adopt values associated with self-enhancement and individualism, forsaking self-transcendence related ideals. Data pertaining to the Rokeach value scales were collected in New Delhi, and the results support the notion that these values have indeed changed substantially in such a short amount of time, largely due to IT as opposed to other media vehicles such as TV, and print media. Implications of this noteworthy change in values due to the internet in a relatively short period are discussed.

Business Intelligence Capabilities and Effectiveness: An Integrative Model

Organizations may not be equally predisposed towards successful adoption and implementation of business intelligence (BI) initiatives and applications. A key to understanding the success or failure of BI within an organization, termed as BI Effectiveness, is the identification and assessment of BI Capabilities and their constituent dimensions. Using this theoretical foundation, we develop a conceptual framework that identifies four BI Capabilities, comprising of eleven dimensions, and offer three propositions that illustrate their effect on BI Effectiveness. To facilitate empirical research, we develop and cross-validate a questionnaire instrument to measure these new constructs, which can serve as a diagnostic tool through which organizations can assess the effectiveness of their BI initiatives. We thus provide a definitional and empirical context for assessing key BI Capabilities that directly impact an organizations effectiveness at BI implementation and use.

Digital Leadership Through Service Computing: Agility Driven by Interconnected System and Business Architectures

Digitization to support services is an evolving phenomenon in a service-driven economy. While initiation and infusion of digitization in services may be relatively easy, the appropriation of value from such digitization is difficult. The digitization of services, represented as service objects, has to be modular and configurable to support business agility in order to assess viability and create value. While modularization of service objects is well established in existing literature, its ability to support business agility is not explored in the literature. In this study, we propose a concept of digital leadership that links service objects, represented in a service system architecture designed to support digital services, with various components of a business architecture for business agility in a changing business and technology landscape. We provide a definition of service objects to represent digital services, its associated characteristics, and how these service objects contribute to business agility. The concept is applied to a patient room digitization case operationalized under the theme of a service robot.

Extending Care Outside of the Hospital Walls: A Case of Value Creation through Synchronous Video Communication for Knowledge Exchange in Community Health Network

In healthcare settings knowledge exchange among important stakeholders such as doctors, family and patients, and other care providers is a critical imperative. However, such a community modelled approach is missing, limited in scope or its business value not well understood. In this study, the authors illustrate the value potential and subsequent development of a business model for knowledge exchange within the healthcare delivery model outside a hospital setting. Specifically, they illustrate how Synchronous Video Consultation with social media features, in a staged approach, can support knowledge exchange among a network of community health care professionals who address global health disparities and sustain this exchange through resource generation. The authors discuss the contributions and implications of the proposed framework towards value creation in a collaborative setting in general and suggest opportunities for future research.

Business Intelligence Capabilities

Business intelligence (BI) is emerging as a critical area of expertise for firms’ value proposition. Firms are trying to leverage BI as an inherent capability to create value. Considering an organizational systems view, BI extends beyond a tool or artifact to include a number of capabilities. We draw on IT capabilities and prior research on BI to uncover potential capabilities that BI bestows to an organization. A three category BI capability classification is suggested: BI innovation infrastructure capability, BI process capability and BI integration capability. We discuss the attributes of these three BI capabilities to provide insights into how the capabilities help organizations. This taxonomy will help decision-makers take informed decisions on how to effectively implement BI within their organization to improve performance.

A Strategic Value Appropriation Path for Cloud Computing

Abstract Cloud-based information management is one of the leading competitive differentiation strategies for firms. With the increasing criticality of information management in value creation and process support, establishing an integrated capability with cloud computing is vital for organizational success in the changing landscape of business competition. These issues have received scant attention, however. We draw on the resource-based view, dynamic capability hierarchy concepts, and the perspective of operand and operant resources to suggest a cloud value appropriation model for firms. We argue that, to appropriate business value from cloud computing, the firm needs to effectively deploy cloud computing and leverage cloud operant resources as firm capabilities in a hierarchical fashion toward the development of cloud computing-based service models in order to reliably achieve the desired business outcomes. We propose a model encompassing the principles of infrastructure and cloud platform deployment, integration and service orientation, and alignment with business processes that explain the linkage from cloud computing to firm performance. We test this approach to value creation with a cloud computing implementation assessment model using a sample of 147 firms that have implemented cloud computing in India. Our analysis uncovers a strategic value appropriation path from cloud technological capability to firm performance via cloud integration capability, cloud service portfolio capability, and business flexibility. This research offers new insights regarding the underlying mechanisms for how cloud computing affects firm performance via cloud-enabled capabilities and the business functions that are supported by cloud capabilities.