Jinyoung Min

The distinct roles of dedication-based and constraint-based mechanisms in social networking sites

Purpose – The purpose of this paper is to investigate the effects of dedication- and constraint-based mechanisms on users’ post-adoption behavior in the social networking site (SNS) context. Design/methodology/approach – The proposed framework uses user satisfaction and trust belief to capture the dedication-based mechanism and perceived switching costs and social norms to capture the constraint-based mechanism. Hypotheses were tested by applying partial least squares to data from 250 experienced Facebook users. A structural equation modeling was used to test the validity of the proposed research models. Findings – The analysis results show that SNS users’ continuance intention is jointly affected by two distinctive mechanisms: a dedication-based one and a constraint-based one, the former playing a more critical role. The findings indicate that both perceived relative benefits and perceived enjoyment significantly influence user satisfaction. Learning and network size were found to be the key predictors o...

Building relationships within corporate SNS accounts through social presence formation

We provide a deeper understanding of how corporate SNS accounts can effectively engage SNS users by focusing on social presence.Through an experiment with 809 Twitter users, we find the antecedents of social presence formation in the form and content characteristics of SNS.The findings suggest that social presence is formed through machine interactivity, person interactivity, and self-disclosure.The findings also suggest that social presence contributes to SNS users engagement by increasing the usefulness of information and their trust. Although many companies have attempted to use SNS to attract and communicate with current and potential customers, these efforts have not always been fruitful. To provide a deeper understanding of how corporate SNS accounts can effectively engage SNS users, this study examines the social aspects of the corporate SNS context by focusing on social presence. More specifically, we investigate how social presence is formed within corporate SNS accounts by establishing its antecedents in the form and content characteristics of SNS and how it increases utilitarian values and facilitates relationships between SNS users and companies. Through an experiment with 809 Twitter users, the study finds that social presence is formed through machine interactivity, person interactivity, and self-disclosure; that greater social presence increases users perception of the usefulness of information and their trust in the company; and that increases in those utilitarian values contribute to SNS users positive engagement in relationships with corporate SNS accounts.

Setting a knowledge boundary across teams: knowledge protection regulation for inter-team coordination and team performance

Purpose As teams are built around specialized and different knowledge, they need to regulate their knowledge boundaries to exchange their specialized knowledge with other teams and to protect the value of such specialized knowledge. However, prior studies focus primarily on boundary spanning and imply that boundaries are obstacles to sharing knowledge. To fill this research gap, this study aims to indicate the importance of knowledge protection regulation, an activity that sets an adequate boundary for protecting knowledge, and investigate the factors that facilitate knowledge protection regulation and its consequences. Design/methodology/approach This study collected empirical data from 196 teams in seven organizations. Through a validation of the measurement model, data from 138 teams are used for further analysis. The hypotheses effects are assessed using a structural equation model. Findings The analysis results indicate that both task uncertainty and task interdependency enhance knowledge protection regulation in teams, and that information technology support moderates the relationship between task uncertainty and knowledge protection regulation. The results also indicate that knowledge protection regulation improves inter-team coordination and team performance. Originality/value This study focuses on knowledge protection regulation by adopting communication privacy management theory at the team level. The findings imply that boundary management is the process of communication and depends on the role the teams play in accomplishing their tasks. The findings also provide a new way to understand knowledge flow of the teams as well as the entire organization.

Individuals' Interaction with Organizational Knowledge under Innovative and Affective Team Climates: A Multilevel Approach to Knowledge Adoption and Transformation

Although organizational learning can be explained as mutual learning between an organization and the individuals in it, it has been mostly understood from the organization side. To understand how this mutual learning occurs from the side of the actual learners as the learning entity, we study how individuals learn organizational knowledge by adopting and transforming it and how they are influenced by the technical and social subsystems of an organization. From 350 responses within 66 teams from two companies, we investigate the effects of KMS use for strategic decision support and operational support on knowledge adoption and transformation and how innovative and affective climates moderate these relationships. Our findings show that individuals improve their work performance through both knowledge adoption and transformation and that different types of KMS use and different team climates play different roles in shaping knowledge adoption and transformation.