João Varajão

IT Professionals: An Iberian Snapshot

Nowadays, Universities and other Training Institutions need to clearly identify the Information Technology IT skills that companies demand from IT practitioners. This is essential not only for offering appropriate and reliable university degrees, but also to help future IT professionals on where to focus in order to achieve better job positions. In an attempt to address this issue, this study rely on 102 Chief Information Officers, from Iberian large companies, to characterize current IT professionals and what is expected from future hirings. Results revealed that IT Technicians and Senior Analysts are the predominant positions and also that future hiring will request candidates with at least two to five years of work experience. The two most important skills found were core functions at the IT department: business knowledge and user support. In contrast, traditional competences such as web development and management of emerging technologies were less demanded.

Motivations and Trends for IT/IS Adoption: Insights from Portuguese Companies

Over the past few decades, information systems and technologies have taken on a wide variety of roles within organizations, ranging from operational support to the strategic support of the company. Therefore, there have been significant changes in the motives for their adoption that are vital to understand to guarantee that investment is properly managed. With the purpose of identifying and characterizing the motivations currently behind the adoption of information technologies in large Portuguese companies, which systems the companies have been implementing, in which systems they intend to invest in short-term, and what is the current role of information technology within the organization, we carried out a study with the participation of several chief information officers. The findings of this study reveal that the reasons for adoption and the role that information systems and technologies play is evolving in Portuguese companies and that the adoption of certain types of systems like Enterprise Resource Planning systems is now consolidated, whereas the adoption of other systems like Business Intelligence systems should increase significantly in the near future.

Using integrated information systems in supply chain management

The aim of this paper is to empirically test not only the direct effects of information and communication technology (ICT) capabilities and integrated information systems (IS) on firm performance, but also the moderating role of IS integration along the supply chain in the relationship between ICT external and capabilities and business performance. Data collected from 102 large Iberian firms from Spain and Portugal are used to test the research model. The hierarchical multiple regression analysis is employed to test the direct effects and the moderating relationships proposed. Results show that external and internal ICT capabilities are important drivers of firm performance, while merely having integrated IS do not lead to better firm performance. In addition, a moderating effect of IS integration in the relationship between ICT capabilities and business performance is found, although this integration only contributes to firm performance when it is directed to connect with suppliers or customers rather than when integrating the whole supply chain.

I-Competere: Using applied intelligence in search of competency gaps in software project managers

People in software development teams are crucial in order to gain and retain strategic advantage inside a highly competitive market. As a result, human factors have gained attention in the software industry. Software Project Managers are decisive to achieve project success. A competent project manager is capable of solving any problem that an organization may encounter, regardless of its complexity. This paper presents I-Competere which is a tool developed to forecast competence gaps in key management personnel by predicting planning and scheduling competence levels. Based on applied intelligence techniques, I-Competere allows the forecast and anticipation of competence needs thus articulating personnel development tools and techniques. The results of the test, using several artificial neural networks, are more than promising and show prediction accuracy.

Using AHP and the IPMA Competence Baseline in the project managers selection process

This paper proposes the joint use of the AHP (Analytic Hierarchy Process) and the ICB (IPMA Competence Baseline), as a tool for the decision-making process of selecting the most suitable managers for projects. A hierarchical structure, comprising the IPMA’s ICB 3.0 contextual, behavioural and technical competence elements, is constructed for the selection of project managers. It also describes the AHP implementation, illustrating the whole process with an example using all the 46 ICB competence elements as model criteria. This tool can be of high interest to decision-makers because it allows comparing the candidates for managing a project using a systematic and rigorous process with a rich set of proven criteria.

A Two-Step Approach for Modelling Flexibility in Software Processes

In this paper, we present a two-step approach for modelling controlled flexibility in software processes: (1) senior process engineers express which, where and how changes can be applied onto process elements, (2) other process participants can easily identify which changes they are allowed to perform, and act accordingly. To support this, we propose a flexibility meta-model and modelling language, and a software process modelling tool called FlexEPFC. Finally, we compare FlexEPFC with three other prominent process-aware tools: SPADE, JIL/Juliette and Jazz.

An exploratory study on the influence of socio-demographic characteristics on water end uses inside buildings

Any strategy of water demand management needs the collaboration of the population involved and so it is important to know how characteristics as residence area, number of residents, presence/absence of children/elders, income level, and educational level, among others, may influence the use of water. Empirical studies that quantify relationship between socio-demographic factors and the water end use patterns inside buildings are still largely lacking. To help to fill this gap this paper gathers information about the characterization of water end use per domestic device in three regions of north of Portugal with different socio-demographic characteristics. The main research goal was to establish indoor water end use patterns per domestic device and to evaluate possible relations between these patterns with the socio-demographic characteristics of the area where the household is, namely the number of residents, the presence/absence of children/elders, the income level and educational level. The washbasin is in average the domestic device with more number of uses in a day (responsible for 34% of the total use), close followed by the kitchen sink (32%), the toilet flush (23%), the bathtub (6%) and finally the dishwasher (3%) and the washing machine (2%). The results found might reflect differences in rural and urban lifestyles once that, with the exception of the kitchen sink, Valpaços is the city that registers the lowest number of uses in the appliances monitored. Significant correlations were found in the following cases: between the residence area and the number of uses in washbasin and in the toilet flush; between the presence of children in the household and the use in the dishwasher; between the income level and the number of uses in the washbasin, in the bathtub, in the washing machine and in the dishwasher.

PLAYER – a European Project and a Game to Foster Entrepreneurship Education for Young People

Entrepreneurship is widely recognized as one of the basic skills to be acquired through a life-long learning. The European Union, under the guidance of the Oslo Agenda, promotes several initiatives to develop entrepreneurship culture in Europe. Education can make a significant contribution to entrepreneurship, encouraging the development of entrepreneurial attitudes and skills in young people. Serious Games are presently recognised as having an important role and potential in education and social networks emerged in the last years as the platform preferred by many, especially young people, to socialize, play games and even learn. This paper presents the PLAYER project, in which a game was developed and implemented as a Facebook application, to enable learning entrepreneurial skills progressively, by guiding users to develop a business idea in the form of a business plan.

Contact center: information systems design

The economic sector of contact centers is growing by more than 8% a year. It is a multidisciplinary area in which information systems are decisive to organizations’ success. Contact Centers’ Information Systems deal with real time requisites and critical business information. A theory-building research shows a framework with 12 key design factors to consider, which managers might use to develop projects and researchers may adopt for further investigation in the area of Contact Center design. This work intends to provide a valuable link between the research community and practitioners in industry.

Information Systems Outsourcing in Large Companies: Evidences from 20 Ireland Companies

Information systems outsourcing is an indispensable tool in the management of information systems. The set of services contracted to outside suppliers, originally more limited to services of an operational nature, has expanded over the past two decades, and today there is a wide range of services subject to outsourcing. Among them are: the hiring of software development; maintenance of applications; services and communications networks; security of information systems; and many others. Depending on the nature of the services contracted and on the range that the contracting of services has on departments of information systems, the issues involved in project management vary considerably. This article presents the results of a survey conducted among large companies in the Republic of Ireland to characterize, among other things, the range of services that are most often outsourced. The results are relevant in the sense that not only do they enable a better understanding of the reality of information systems departments of large Irish companies, but also enable the management to focus attention on specific services.