John A. Lust

A conceptual model of the determinants of employee benefit satisfaction

Abstract A model of employee benefit satisfaction, as a construct distinct from pay satisfaction, is proposed. Benefit satisfaction in this model contains two components: satisfaction with the costs incurred and satisfaction with the quality of the benefit package. Proposed determinants of benefit satisfaction in the model include employee needs, values and expectations; benefit availability and level of coverage; employee experience with package components; and cost structure of the benefit program. Employer communication, distributive justice and procedural justice are proposed as moderating variables. A discussion of the complete model is presented along with suggestions for future research.

Models of satisfaction with benefits: Research implications based on the nature of the construct

Research interest in benefit satisfaction continues to increase. The following paper empirically examines demographic correlates of satisfaction with several common benefits. The differences which result support the consideration of benefit satisfaction as a multi-faceted construct separate from pay level satisfaction. Cautions are offered for future benefit related research.

AN INVESTIGATION OF THE RELATIONSHIP BETWEEN SELF-EFFICACY AND THE COMMUNICATION EFFECTIVENESS OF PRODUCT MANUAL FORMATS

Product manuals have been virtually ignored in published research despite their relevance to consumer satisfaction and marketplace safety. This study examines self-efficacy (perceptions of capabilities related to operating a product) and how it influences the effectiveness of and is also influenced by three safety message formats commonly used in product manuals (i.e., 1. safety messages presented in list format at the front of the manual; 2; safety messages presented by semantic similarity interspersed throughout the manual—“chunked” format, and 3. safety messages presented in a combined format—both list and chunked). As anticipated, pre-exposure self-efficacy was a significant covariate which was found to be positively related to post-exposure self-efficacy and negatively related to information evaluation. Further, controlling for pre-exposure self-efficacy, post-exposure self-efficacy was significantly lower in the combined (list plus chunked) condition. Findings of this research have important implications for the practice of repeating safety warnings and future research in the consumer information domain.

Career Movement of Female Employees Holding Lower-Level Positions: An Analysis of the Impact of the Type A Behavior Pattern

This paper examines the role of the Type A behavior pattern (TABP) in predicting several types of career movement of women. In general, TABP and in particular the job involvement facet of TABP, had a strong impact on several types of promotion. Relevant results and implications for future research are discussed.

Benefits management and communication: A marketing orientation

Abstract The purpose of this article is to call for a marketing orientation for future benefits research and practice, particularly in the area of benefits communication. Specific marketing content domains examined include service quality management, involvement, values, and cost/benefit trade-offs as they apply to formation usage. The article presents background discussions of each conceptual topic, related exploratory research propositions, and examples of specific applications to employee benefits.

United States Versus Mexican Perceptions of The Impact of the North American Free Trade Agreement

U.S. and Mexican managerial attitudes concerning the impact of the North American Free Trade Agreement (NAFTA) process on the United States are explored. Over 1,500 managers, professionals, and upper-division business students in the United States and Mexico responded to a survey developed in both countries. Issues examined include general knowledge concerning NAFTA and perceived effect on a number of socioeconomic concerns. Differences in Mexican and U.S. attitudes concerning the issues are discussed.

Mexican and U.S. attitudes toward the nafta

This article examines attitudes of Mexican and U.S. managers regarding the potential impact of the North American Free Trade Agreement. Attitudes about overall economic impact, industrial competitiveness, products and markets, technology, employment, tariffs and trade, the environment, and political issues are assessed. Conclusions and suggestions for future research are discussed.

The impact of alternate information sources on compensation satisfaction

The present study examines the impact of alternate sources of information on several facets of compensation satisfaction. In particular, satisfaction with raises and with the structure/administration of the system are examined. Those persons who learned of changes in the pay system from coworkers were significantly less satisfied with the facets under consideration than were individuals with other information sources. Areas requiring future research and implications for managers are discussed.