John P. Trougakos

Momentary work recovery: The role of within-day work breaks

Drawing from research on personal resources (e.g., Baumeister, Bratslavsky, Muraven, & Tice, 1998; Fredrickson, 1998) and the episodic nature of work (Beal, Weiss, Barros, & MacDermid, 2005), we examine research and theory relevant to the study of momentary recovery in the workplace. Specifically, we propose that the nature of within workday breaks influences the levels of psychological resources, which in turn influence various workplace outcomes. First, we discuss the momentary approach to studying workplace breaks and consequent resource levels. In doing so, we distinguish between two types of breaks, respites and chores; and we detail two types of psychological resources, regulatory and affective resources. Consequences of psychological resource levels on emotional exhaustion and performance are considered. We also explore possible moderators of the proposed relationships; we discuss job and individual characteristics, and motivation to perform. Finally, we conclude the chapter with a brief discussion on future research and possible applications of the momentary approach to work recovery in organizations.

Making the Break Count: An Episodic Examination of Recovery Activities, Emotional Experiences, and Positive Affective Displays

Drawing on the emotional labor and work recovery literatures, we examined the relationship between workday break activities and emotional experiences and the role these variables play in the perfor...

Episodic Processes in Emotional Labor: Perceptions of Affective Delivery and Regulation Strategies

This study examined emotional labor processes from a within-person, episodic framework. The authors hypothesized that the influence of negative emotions on affective delivery would be lessened by regulation strategies for supervisor perceptions but not self-perceptions. In addition, difficulty maintaining display rules was hypothesized to mediate the relation between negative emotions and self-perceptions of affective delivery. Finally, the influence of surface acting strategies on these processes as well as correlations with individual differences was investigated. Hypotheses were tested using ecological momentary assessment of a sample of cheerleading instructors. Results suggest that surface actors can regulate emotions effectively on an episode-to-episode basis but find the episode more difficult. In addition, surface actors exhibit more general tendencies to devalue themselves and experience fewer positive emotions.

Affect spin and the emotion regulation process at work.

Regulating emotions is one of the most depleting activities that customer service employees are asked to do, but not all employees get burned out by the end of an emotionally laborious day. In the current study, affect spin-the trait variability of an individuals affective states-was hypothesized to increase strain and fatigue associated with emotion regulation, yet weaken the relation between recent strain and immediate fatigue. The authors examined these hypotheses in an experience sampling study of restaurant servers. Sixty-three servers completed surveys on 4 occasions during each of approximately 10 shifts (2,051 total surveys). Multilevel analyses supported the underlying model linking emotion regulation to fatigue at work as well as the hypothesized role of affect spin. Although affect spin reflects greater reactivity to affective events, it also provides some degree of a buffer from the fatiguing effects of these events.

Service without a smile: comparing the consequences of neutral and positive display rules.

We used an experimental design to examine the intrapersonal and interpersonal processes through which neutral display rules, compared to positive display rules, influence objective task performance of poll workers and ratings provided by survey respondents of the poll workers. Student participants (N = 140) were trained to adhere to 1 of the 2 display rule conditions while delivering opinion surveys to potential patrons of an organization during a 40-min period. Results showed that, compared to positive display rules, neutral display rules resulted in less task persistence and greater avoidance behavior. These effects were mediated through a greater use of expression suppression. In addition, neutral display rules resulted in less positive respondent mood, which accounted for lower ratings of service quality and of overall favorability attitudes toward the sponsoring organization. The importance and ubiquity of neutral display rules are discussed, given the potential for positive and negative consequences at work.

Are anxious workers less productive workers? It depends on the quality of social exchange.

In this article, we draw from Conservation of Resources Theory to advance and test a framework which predicts that emotional exhaustion plays an explanatory role underlying the relation between workplace anxiety and job performance. Further, we draw from social exchange theories to predict that leader-member exchange and coworker exchange will mitigate the harmful effects of anxiety on job performance. Findings across a 3-wave study of police officers supported our model. Emotional exhaustion mediated the link between workplace anxiety and job performance, over and above the effect of cognitive interference. Further, coworker exchange mitigated the positive relation between anxiety and emotional exhaustion, while leader-member exchange mitigated the negative relation between emotional exhaustion and job performance. This study elucidates the effects of workplace anxiety on resource depletion via emotional exhaustion and highlights the value of drawing on social resources to offset the potentially harmful effects of workplace anxiety on job performance.

Influences on Job Search Self-Efficacy of Spouses of Enlisted Military Personnel

In this cross-sectional study we examine antecedents of the job search self-efficacy (JSSE) of 6,411 spouses of enlisted military personnel. Drawing on social cognitive theory, we suggest that individual circumstances either impact an individuals mastery beliefs about job search skills or act as barriers, which can impede job search activity and efficacy through a form of resource drain. Antecedents explored in this analysis represent environmental, behavioral, and personal factors that may be associated with self-efficacy beliefs. Structural equation modeling analysis indicates that mastery mechanisms of current employment status, education level, financial resources, and use of employment assistance programs offered by the military are positively related to JSSE. In addition, family responsibility variables (e.g., number of children and financial resources) operate as barriers to JSSE via childcare conflicts negative relationship with this specific form of self-efficacy. Limitations and future research directions are discussed.

Experience Sampling Methods: A Discussion of Critical Trends and Considerations for Scholarly Advancement

In the organizational sciences, scholars are increasingly using experience sampling methods (ESM) to answer questions tied to intraindividual, dynamic phenomenon. However, employing this method to answer organizational research questions comes with a number of complex—and often difficult—decisions surrounding: (1) how the implementation of ESM can advance or elucidate prior between-person theorizing at the within-person level of analysis, (2) how scholars should effectively and efficiently assess within-person constructs, and (3) analytic concerns regarding the proper modeling of interdependent assessments and trends while controlling for potentially confounding factors. The current paper addresses these challenges via a panel of seven researchers who are familiar not only with implementing this methodology but also related theoretical and analytic challenges in this domain. The current paper provides timely, actionable insights aimed toward addressing several complex issues that scholars often face when implementing ESM in their research.

Too anxious to help? Off-job affective rumination as a linking mechanism between work anxiety and helping

Tooanxious tohelp?Off-jobaffective ruminationas a linking mechanism between work anxiety and helping Charles Calderwood* , Andrew A. Bennett , Allison S. Gabriel, John P. Trougakos and Jason J. Dahling Department of Psychology, Virginia Tech, Blacksburg, Virginia, USA Strome College of Business, Old Dominion University, Norfolk, Virginia, USA Eller College of Management, University of Arizona, Tucson, Arizona, USA Department of Management, University of Toronto-Scarborough, Ontario, Canada Department of Psychology, The College of New Jersey, Ewing, New Jersey, USA