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Johnny H. Lee

Cisco Systems, Inc.

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Publication

Featured researches published by Johnny H. Lee.

Archive | 2006

Transferring a communications exchange

David C. Lee; Johnny H. Lee; Fadi R. Jabbour; Eric H. Lee

Archive | 2004

Method and system for managing communication sessions between a text-based and a voice-based client

Shmuel Shaffer; Labhesh Patel; Johnny H. Lee; Shantanu Sarkar

Archive | 2005

Method and system for handling a queued automatic call distributor call

Johnny H. Lee; Fadi R. Jabbour; David C. Lee

Archive | 2004

Method and system of pausing an IVR session

Labhesh Patel; Fadi R. Jabbour; Johnny H. Lee; David C. Lee

Archive | 2005

Method and system for providing agent training

Labhesh Patel; Johnny H. Lee; Fadi R. Jabbour; David C. Lee

Archive | 2005

System and method for providing contextual information to a called party

Fadi R. Jabbour; Mukul Jain; Johnny H. Lee; David C. Lee; Alan D. Gatzke

Archive | 2007

Method and System for Conference Room Scheduling

Fadi R. Jabbour; Eric H. Lee; David C. Lee; Johnny H. Lee

Archive | 2006

Connection recovery in a call center

Eric H. Lee; Fadi R. Jabbour; David C. Lee; Johnny H. Lee

Archive | 2005

System and method for associating due dates with messages

Labhesh Patel; Johnny H. Lee; Fadi R. Jabbour; David C. Lee

Archive | 2005

System and method for providing queue time credit for self-servicing callers

Johnny H. Lee; Fadi R. Jabbour; David C. Lee

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Collaboration

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Fadi R. Jabbour

Cisco Systems

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David C. Lee

Cisco Systems

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Labhesh Patel

Cisco Systems

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Eric H. Lee

Cisco Systems

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David J. Y. Lee

Cisco Systems

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Shantanu Sarkar

Cisco Systems

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Shmuel Shaffer

Cisco Systems

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Bradley Richard DeGrazia

Cisco Systems

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Alan D. Gatzke

Cisco Systems

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Aristotle H. Cruz

Cisco Systems

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