Jonathan Sapsed

Postcards from the Edge: Local Communities, Global Programs and Boundary Objects

This paper considers the limitations of project management tools as boundary objects within dispersed or global programs of teamwork. The concept of boundary object is receiving growing attention in the management literature. These artefacts are argued to provide a basis for negotiation and knowledge exchange between differentiated communities of practice. The paper assesses these claims theoretically and empirically in the context of global projects. Theoretically it draws on the literatures on boundary objects, dispersed work and project management tools and organization. The paper then analyses a case study of a global program in a major computing corporation. The program spanned numerous geographical sites across the US, Europe and Japan as well as several functional communities of practice including production, services, sales, IT and company registry. The method involved interviews with 33 program managers at six sites and analysis of program management devices such as integrated timelines, online status reporting tools and modular roadmaps. The paper argues that in dispersed programs where there is no opportunity for face-to-face interaction, and/or ambiguous lines of authority, project management tools will be ineffectual as boundary objects and prone to avoidance. Boundary objects are inherently limited precisely because of their marginal nature, the effects of which are exacerbated in diverse and dispersed programs.

Knowledge management routines for innovation projects: developing a hierarchical process model

In this paper we use the literature on knowledge management and innovation, together with empirical data, to develop a process model for knowledge management routines in the context of innovation projects. First we develop a high-level conceptualisation from the literature, the model characterising knowledge management as consisting of three distinct phases: Discovery, Realisation and Nurture. We then expand this three phase perspective into a model of generic knowledge management routines, reporting four contrasting, exemplar cases from a wide ranging study across business sectors. Using the notions of radical and incremental innovation in both products and processes we illustrate how the three high-level phases may be further expanded into a more detailed conceptualisation of the knowledge management process. This comprises eight generic routines: Search, Capture, Articulate, Contextualise, Apply, Evaluate, Support and Re-innovate. We derive a new description of knowledge management and discuss the practical implications of the model, including the opportunities which exist for cross-sector learning between organisations which are superficially dissimilar. We conclude that the successful management of organisational knowledge in the context of innovation requires attention to be paid to all eight generic routines and to the influence of enablers and blockers operating both inside and outside the framework of routines.

The Anthropophagic Organization: How Innovations Transcend the Temporary in a Project-based Organization

This article shows how innovations in projects may be diffused successfully within a large project-based organization (PBO) and how they ‘live on’ through their adaptation. We draw on the metaphorical notion of anthropophagy, literally ‘human cannibalism’, which is used to explain the appropriation of otherness resulting in ongoing organizational life. Prior organization literature has stressed the difficulties of the transition from the temporary to the permanent, especially the failure of database-oriented approaches, and argued that these barriers may be overcome with repeatable standardized templates. In contrast we show that multiple innovations may be adopted within the same PBO, which manifest as differentiated, combined forms. Cases in the large energy and engineering company, Petrobras, show a systematic innovation process involving subject experts, but centrally a database containing records of 1104 mandatory and discretionary innovations. The article analyses these data, process documentation and observations of 15 completed innovation projects. The article argues that in addition to technical factors the anthropophagic attitude motivates adopters to take on the innovations of others with the appetising prospect of appropriation and adaptation.

How Should "Knowledge Bases" Be Organised In Multi-Technology Corporations?

This paper addresses a key interest in Keith Pavitts later work; the organisational arrangements for co-ordinating technological knowledge. It also concurs with Pavitts insistence on the constraints on managerial agency and his nihilistic amusement at frustrated plans. The paper considers Pavitts conceptualisation of knowledge bases as technical disciplines and argues that there is an inconspicuous sub-level of specialised knowledge base associated with tools, products, project experience and requirements that may hamper the intents of higher-level organisation design.Two contrasting case studies are analysed of organisations attempting to manage transitions that are aimed at improving co-ordination processes. The first has moved from organisation around functional disciplines to product-based, cross-functional teams, while the second has done the reverse. The paper reviews the effects of these opposing organizational solutions on the processes of knowledge integration within the firms, the effects on communities of practice and the ways in which the systems have developed and adapted in response to the reorganisations. The paper challenges some of the simplistic prescriptions offered in the literature and provides further fuel for the debates over organisation design and the knowledge integration task.