José Esteves

A comprehensive framework for the assessment of eGovernment projects

Abstract The area of electronic government (eGovernment) has received increased prominence and attention over the last few years. In spite of the current developments, many avenues in the area of eGovernment remain unexplored. One such area is the comprehensive assessment of eGovernment projects. We propose that understanding the value of projects drives the assessment process. Assessment of information technology (IT) initiatives is conducted either as an ex-ante (before implementation) or ex-post (after implementation) procedure. In this study, we present an ex-post framework for the assessment of eGovernment projects. Assessment identifies the value of the eGovernment project post-implementation. This paper examines a three-dimensional framework for the assessment of eGovernment initiatives. The three dimensions are eGovernment maturity level, stakeholders, and assessment levels.

A benefits realisation road‐map framework for ERP usage in small and medium‐sized enterprises

Purpose – The purpose of this paper is to develop a benefits realisation road‐map for ERP usage in the context of small and medium‐sized enterprises (SMEs).Design/methodology/approach – Direct interviews were used to collect data from a random sample of 48 MBA students and 87 business managers (CIO/IT directors and CFO roles).Findings – The ERP benefits road‐map suggests that a long‐term vision is required in order to obtain a successful realisation of the potential benefits that ERP could bring. Thus, this analysis suggests that ERP benefits realisation dimensions are interconnected, and that managers should perceive ERP benefits realisation as a continuum cycle along the ERP post‐implementation. Furthermore, new ERP updates and maintenance projects must take into account the results of ERP benefits realisation auditing to review ERP configuration, correct possible mistakes, and improve the efficiency of some expected ERP benefits.Research limitations/implications – Although the study focuses on the fact...

An empirical identification and categorisation of training best practices for ERP implementation projects

Although training is one of the most cited critical success factors in Enterprise Resource Planning (ERP) systems implementations, few empirical studies have attempted to examine the characteristics of management of the training process within ERP implementation projects. Based on the data gathered from a sample of 158 respondents across four stakeholder groups involved in ERP implementation projects, and using a mixed method design, we have assembled a derived set of training best practices. Results suggest that the categorised list of ERP training best practices can be used to better understand training activities in ERP implementation projects. Furthermore, the results reveal that the company size and location have an impact on the relevance of training best practices. This empirical study also highlights the need to investigate the role of informal workplace trainers in ERP training activities.

Implementing and improving the SEI Risk Management method in a university software project

Although risk management approaches appeared more than one decade ago, there is the evidence of low penetration rate of their techniques in current software projects. One of the most widely known methods is the SEI Software Continuous Risk Management (SEI-CRM) method. This paper addresses the usage of the SEI-CRM method in a big university software development project. Moreover, the study we carried out suggests that SEI-CRM is limited in terms of the organizational risk perspective. This research is expected to contribute with the knowledge on risk management for software development projects by for which we propose to extend the SEI-CRM method with some organizational risk factors that we have found relevant from our study.

The limits of institutional isomorphism in the design of e-recruitment websites: a comparative analysis of the USA and Spain

The purpose of this study is to run a comparative analysis of the recruitment websites of the largest national companies of two different countries, Spain (companies within the IBEX 35 stock market index) and the USA (companies within the Dow Jones stock market index). Using an e-recruiting taxonomy of best practices with 27 attributes, we test the extent to which the selection of specific functionalities reflects different types of isomorphic relations due to socio-economic, technological or cultural forces. Our results show that (i) there is a high level of homogeneity within the two groups as regards the selection of e-recruitment attributes included in their websites and (ii) there are significant differences between DJIA and IBEX 35 e-recruitment attributes, showing low levels of alikeness among their websites. Results are discussed in terms of the institutional forces that may drive companies toward isomorphism in the design of their e-recruitment attributes and content.

A Goals/Questions/Metrics Plan for Monitoring User Involvement and Participation in ERP Implementation Projects

ERP implementation success is influenced by a large number of factors. User involvement and participation is one of the most cited critical success factors in ERP implementation projects, and one of the most critical ones for their satisfactory outcome. This study attempts to define a set of metrics for monitoring user involvement and participation within ERP implementation projects by using the Goals/Questions/Metrics method. First, a literature review is presented. Second, a framework for monitoring user involvement and participation in ERP implementation projects is proposed. And third, a Goals/Questions/Metrics preliminary plan is proposed to monitor and control user involvement.

Value in a Digital World

The first € price and the £ and

The New Digital Economy

price are net prices, subject to local VAT. Prices indicated with * include VAT for books; the €(D) includes 7% for Germany, the €(A) includes 10% for Austria. Prices indicated with ** include VAT for electronic products; 19% for Germany, 20% for Austria. All prices exclusive of carriage charges. Prices and other details are subject to change without notice. All errors and omissions excepted. F.J. López Lubián, J. Esteves Value in a Digital World

Weighing the Air: Valuing Digital Intangibles

The fast development and adoption of new information technology (IT) such as social media, mobile, cloud, the Internet of Things, artificial intelligence and 3D printing is creating new human and business development opportunities. The digital revolution has already reached a significant scale and level of impact that no business, industry or government can ignore. The future of countries, businesses and individuals will depend more than ever on whether and how they embrace digital technologies. Business leaders are expecting dislocating change in their business sectors owing to the impacts of the digital revolution. They see a shift towards decentralized business structures, business operations and competition on a global scale, and more virtual working environments.

Dealing With the Value Perception Gap

In this chapter we will continue to analyze some business transactions which have taken place in the digital economy in recent years, in order to discuss whether the prices paid were reasonable.