Juan Miguel Cogollo Flórez

Despliegue de la política de la calidad en instituciones de Educación Superior públicas usando los principios del Balanced Scorecard

Communication of quality policy to all members of the organization and continually review its alignment with purpose and strategic vision of the institution is a key element of quality management in public higher education institutions. Therefore, a methodology for quality policy deployment in public higher education institutions based on the principles of the Balanced Scorecard (BSC) is developed and applied in this paper, translating the institution overall intent concerning quality of concrete and measurable actions.

Methodological design of a performance measurement system for the colombian shipyard supply chain

The design of a performance measurement system for the Colombian shipyard supply chain is shown in this paper, using a model that integrates the principles of the Balanced Scorecard with the fuzzy sets theory to treat uncertainty associated with selected logistics indicators, enabling better supply chain management.