Justin Cranshaw

I'm the mayor of my house: examining why people use foursquare - a social-driven location sharing application

There have been many location sharing systems developed over the past two decades, and only recently have they started to be adopted by consumers. In this paper, we present the results of three studies focusing on the foursquare check-in system. We conducted interviews and two surveys to understand, both qualitatively and quantitatively, how and why people use location sharing applications, as well as how they manage their privacy. We also document surprising uses of foursquare, and discuss implications for design of mobile social services.

Empirical models of privacy in location sharing

The rapid adoption of location tracking and mobile social networking technologies raises significant privacy challenges. Today our understanding of peoples location sharing privacy preferences remains very limited, including how these preferences are impacted by the type of location tracking device or the nature of the locations visited. To address this gap, we deployed Locaccino, a mobile location sharing system, in a four week long field study, where we examined the behavior of study participants (n=28) who shared their location with their acquaintances (n=373.) Our results show that users appear more comfortable sharing their presence at locations visited by a large and diverse set of people. Our study also indicates that people who visit a wider number of places tend to also be the subject of a greater number of requests for their locations. Over time these same people tend to also evolve more sophisticated privacy preferences, reflected by an increase in time- and location-based restrictions. We conclude by discussing the implications our findings.

i read my Twitter the next morning and was astonished: a conversational perspective on Twitter regrets

We present the results of an online survey of 1,221 Twitter users, comparing messages individuals regretted either saying during in-person conversations or posting on Twitter. Participants generally reported similar types of regrets in person and on Twitter. In particular, they often regretted messages that were critical of others. However, regretted messages that were cathartic/expressive or revealed too much information were reported at a higher rate for Twitter. Regretted messages on Twitter also reached broader audiences. In addition, we found that participants who posted on Twitter became aware of, and tried to repair, regret more slowly than those reporting in-person regrets. From this comparison of Twitter and in-person regrets, we provide preliminary ideas for tools to help Twitter users avoid and cope with regret.

The polymath project: lessons from a successful online collaboration in mathematics

Although science is becoming increasingly collaborative, there are remarkably few success stories of online collaborations between professional scientists that actually result in real discoveries. A notable exception is the Polymath Project, a group of mathematicians who collaborate online to solve open mathematics problems. We provide an in-depth descriptive history of Polymath, using data analysis and visualization to elucidate the principles that led to its success, and the difficulties that must be addressed before the project can be scaled up. We find that although a small percentage of users created most of the content, almost all users nevertheless contributed some content that was highly influential to the task at hand. We also find that leadership played an important role in the success of the project. Based on our analysis, we present a set of design suggestions for how future collaborative mathematics sites can encourage and foster newcomer participation.

Locaccino: a privacy-centric location sharing application

Locaccino is a location sharing application designed to empower users to effectively control their privacy. It has been piloted by close to 2000 users and has been used by researchers as an experimental platform for conducting research on location-based social networks. Featured technologies include expressive privacy rule creation, detailed feedback mechanisms that help users understand their privacy, algorithms for analyzing privacy preferences, and clients for mobile computers and smartphone devices. In addition, variations of Locaccino are also being piloted as part of research on user-controllable policy learning, learning usable privacy personas and reconciling expressiveness and user burden. The purpose of this demo is to introduce participants to the features of Locaccino, so that they can try out the Locaccino smartphone and laptop applications on their own devices, locate their friends and colleagues, and set rich privacy policies for sharing their location.

Calendar.help: Designing a Workflow-Based Scheduling Agent with Humans in the Loop

Although we may complain about meetings, they are an essential part of an information workers work life. Consequently, busy people spend a significant amount of time scheduling meetings. We present Calendar.help, a system that provides fast, efficient scheduling through structured workflows. Users interact with the system via email, delegating their scheduling needs to the system as if it were a human personal assistant. Common scheduling scenarios are broken down using well-defined workflows and completed as a series of microtasks that are automated when possible and executed by a human otherwise. Unusual scenarios fall back to a trained human assistant executing an unstructured macrotask. We describe the iterative approach we used to develop Calendar.help, and share the lessons learned from scheduling thousands of meetings during a year of real-world deployments. Our findings provide insight into how complex information tasks can be broken down into repeatable components that can be executed efficiently to improve productivity.

Curated city: capturing individual city guides through social curation

We report on our design of Curated City, a website that lets people build their own personal guide to the citys neighborhoods by chronicling their favorite experiences. Although users make their own personal guides, they are immersed in a social curatorial experience where they are influenced directly and indirectly by the guides of others. We use a 2-week field trial involving 20 residents of Pittsburgh as a technological probe to explore the initial design decisions, and we further refine the design landscape through subject interviews. Based on this study, we identify a set of design recommendations for building scalable social platforms for curating the experiences of the city.

Exploring venue-based city-to-city similarity measures

In this work we explore the use of incidentally generated social network data for the folksonomic characterization of cities by the types of amenities located within them. Using data collected about venue categories in various cities, we examine the effect of different granularities of spatial aggregation and data normalization when representing a city as a collection of its venues. We introduce three vector-based representations of a city, where aggregations of the venue categories are done within a grid structure, within the citys municipal neighborhoods, and across the city as a whole. We apply our methods to a novel dataset consisting of Foursquare venue data from 17 cities across the United States, totaling over 1 million venues. Our preliminary investigation demonstrates that different assumptions in the urban perception could lead to qualitative, yet distinctive, variations in the induced city description and categorization.

Journeys & Notes: Designing Social Computing for Non-Places

In this work we present a mobile application we designed and engineered to enable people to log their travels near and far, leave notes behind, and build a community around spaces in between destinations. Our design explores new ground for location-based social computing systems, identifying opportunities where these systems can foster the growth of on-line communities rooted at non-places. In our work we develop, explore, and evaluate several innovative features designed around four usage scenarios: daily commuting, long-distance traveling, quantified traveling, and journaling. We present the results of two small-scale user studies, and one large-scale, world-wide deployment, synthesizing the results as potential opportunities and lessons learned in designing social computing for non-places.

Understanding Chatbot-mediated Task Management

Effective task management is essential to successful team collaboration. While the past decade has seen considerable innovation in systems that track and manage group tasks, these innovations have typically been outside of the principal communication channels: email, instant messenger, and group chat. Teams formulate, discuss, refine, assign, and track the progress of their collaborative tasks over electronic communication channels, yet they must leave these channels to update their task-tracking tools, creating a source of friction and inefficiency. To address this problem, we explore how bots might be used to mediate task management for individuals and teams. We deploy a prototype bot to eight different teams of information workers to help them create, assign, and keep track of tasks, all within their main communication channel. We derived seven insights for the design of future bots for coordinating work.