Karen Holcombe Ehrhart

Inclusion and Diversity in Work Groups: A Review and Model for Future Research

A great deal of research has focused on work group diversity, but management scholars have only recently focused on inclusion. As a result, the inclusion literature is still under development, with limited agreement on the conceptual underpinnings of this construct. In this article, the authors first use Brewer’s optimal distinctiveness theory to develop a definition of employee inclusion in the work group as involving the satisfaction of the needs of both belongingness and uniqueness. Building on their definition, the authors then present a framework of inclusion. Their framework is subsequently used as a basis for reviewing the inclusion and diversity literature. Potential contextual factors and outcomes associated with inclusion are suggested in order to guide future research.

Why Are Individuals Attracted to Organizations

Applicant attraction is vital to the success of an organization. Despite its importance, however, research on it has tended to proceed in a relatively piecemeal way. Accordingly, the authors present a framework for attraction research through an examination of the underlying relevant theories. Specifically, they identify three overarching metatheories focusing on environment processing, interactionist processing, and self-processing that form the basis for their theoretical model. The authors conclude with an examination of future research directions.

Service Employees Give as They Get: Internal Service as a Moderator of the Service Climate―Service Outcomes Link

We lend theoretical insight to the service climate literature by exploring the joint effects of branch service climate and the internal service provided to the branch (the service received from corporate units to support external service delivery) on customer-rated service quality. We hypothesized that service climate is related to service quality most strongly when the internal service quality received is high, providing front-line employees with the capability to deliver what the service climate motivates them to do. We studied 619 employees and 1,973 customers in 36 retail branches of a bank. We aggregated employee perceptions of the internal service quality received from corporate units and the local service climate and external customer perceptions of service quality to the branch level of analysis. Findings were consistent with the hypothesis that high-quality internal service is necessary for branch service climate to yield superior external customer service quality.

A Test of the Factor Structure Equivalence of the 50-Item IPIP Five-Factor Model Measure Across Gender and Ethnic Groups

Personality is frequently assessed in research and applied settings, in part due to evidence that scores on measures of the Five-factor model (FFM) of personality show predictive validity for a variety of outcomes. Although researchers are increasingly using the International Personality Item Pool (IPIP; Goldberg, 1999; International Personality Item Pool, 2007b) FFM measures, investigations of the psychometric properties of these measures are unfortunately sparse. The purpose of this study was to examine the factor structure equivalence of the 50-item IPIP FFM measure across gender and ethnic groups (i.e., Whites, Latinos, Asian Americans) using multigroup confirmatory factor analysis. Results from a sample of 1,727 college students generally support the invariance of the factor structure across groups, although there was some evidence of differences across gender and ethnic groups for model parameters. We discuss these findings and their implications.

Web-based recruitment in the Millennial generation: Work–life balance, website usability, and organizational attraction

In this digital era, traditional recruitment efforts have increasingly been supplemented with or replaced by recruiting applicants on the Web. Concurrently, organizations are increasingly adapting to younger individuals from the Millennial generation as they enter the workforce. We combine these salient issues to examine Web-based recruitment of the Millennial generation by assessing predictors of organizational attraction. Using a sample of Millennials (N = 493), we found that perceptions of both work–life balance and website usability incrementally predicted attraction, when controlling for perceptions of other organization characteristics. In addition, person–organization fit mediated these relationships. These findings speak to the importance of examining how aspects of Web-based recruitment influence Millennial applicants.

Stereotype Threat, State Anxiety, and Specific Self-Efficacy as Predictors of Promotion Exam Performance

This field study examined perceived stereotype threat in a promotion context using a written job knowledge test. The authors hypothesized that race and ethnic identity would predict perceptions of stereotype threat and that the effect of stereotype threat on test performance would be mediated by state anxiety and specific self-efficacy in a specified sequential order. Using structural equation modeling analyses of data from two public safety departments in a metropolitan city indicated support for this model. However, the stereotype threat effect was small, which may be because of the use of a job knowledge test, a promotion sample, or the composition of the applicant pool. Noteworthy contributions include the use of a self-report measure of stereotype threat, inclusion of two mediator variables in a theory-based sequence, and a test of the stereotype threat effect in an actual employment context.

Leader inclusiveness, psychological diversity climate, and helping behaviors

Purpose – The purpose of this paper is to examine how psychological diversity climate and leader inclusiveness relate to an employee’s self-reported propensity to engage in helping behaviors toward the leader or work group. The authors also tested whether these elements operate differently for women and racioethnic minorities. Design/methodology/approach – A sample of 534 respondents completed electronic surveys. Hypotheses were tested with hierarchical multiple regression. Findings – Results indicate a positive relationship between leader inclusiveness and leader-directed and work group-directed helping behaviors, particularly when accompanied by a positive psychological diversity climate. These relationships were stronger for racioethnic minorities and women relative to racioethnic majority members and men for leader-directed helping. Research limitations/implications – Data were self-report. Future research should incorporate data from other sources and additional outcomes. Practical/implications – Lea...

Can Test Preparation Help to Reduce the Black—White Test Performance Gap?

Using a field sample, the authors examined the extent to which race is related to test preparation and whether test preparation is related to test performance. They found that African Americans reported more self-initiated test preparation than Caucasians did and that tutorial attendance and self-initiated test preparation were related to test performance. Moreover, the authors found that only self-initiated test preparation mediated the race—performance relationship. Last, the hypothesis that the Matthew Effect (defined as the amplification of any initial advantage that leads to cumulative effects) would hold in an employment setting was not supported. The implications of test preparation are discussed.