Karen Niven

How to win friendship and trust by influencing people's feelings: An investigation of interpersonal affect regulation and the quality of relationships

Research suggests that people deliberately try to improve others’ feelings in a variety of social contexts. However, little is known about whether and how interpersonal affect regulation influences the quality of people’s relationships. Two applied social network studies investigated the relational effects of interpersonal affect regulation. In Study 1 attempts to improve others’ affect among grocery store employees were associated with both regulatory targets’ and agents’ perceptions of friendship and trust. In Study 2 we replicated this finding among staff and prisoners in a high-security prison. Additionally, we showed that these associations were mediated by positive changes to regulatory targets’ and agents’ affect. The results provide insights into the social consequences of interpersonal affect regulation and help to elucidate the factors influencing the formation and maintenance of high-quality relationships.

Can employees be emotionally drained by witnessing unpleasant interactions between coworkers? A diary study of induced emotion regulation

Abstract The aim of this study was to investigate whether employees experience emotional drain when they witness unpleasant interactions between coworkers. This was tested in a sample of staff in a UK hospital department, which included nurses, doctors, specialists and administrative staff. The study used a diary method in which participants recorded their reactions to over 1000 interpersonal interactions between coworkers across 15 work days. Multilevel analyses indicated that staff felt significantly more emotionally drained after witnessing unpleasant interactions compared to pleasant ones. This effect was mediated both by what the staff felt in response to what they witnessed and by the extent to which they controlled their feelings. Staff felt more emotionally drained when they took the perspective of the target to a greater extent and when they witnessed interactions directly (first-hand) rather than indirectly (hearsay). Witnesses appear to be vulnerable to emotional depletion because they experience an affective reaction and self-regulate their own emotional response to what they have seen or heard. This third-party effect on the witnesses of unpleasant interactions has the potential not only to have a negative effect on the individual but to pervade the organisation.

You spin me right round: Cross-relationship variability in interpersonal emotion regulation

Individuals use a range of interpersonal emotion regulation strategies to influence the feelings of others, e.g., friends, family members, romantic partners, work colleagues. But little is known about whether people vary their strategy use across these different relational contexts. We characterize and measure this variability as “spin,” i.e., the extent of dispersion in a person’s interpersonal emotion regulation strategy use across different relationships, and focus on two key questions. First, is spin adaptive or maladaptive with regard to personal well-being and relationship quality? Second, do personality traits that are considered important for interpersonal functioning (i.e., empathy, attachment style) predict spin? The data used in this study is drawn from a large online survey. A key contribution of this study is to reveal that people who varied the type of strategies they used across relationships (i.e., those with high spin) had lower positive mood, higher emotional exhaustion, and less close relationships. A further key contribution is to show that spin was associated with low empathic concern and perspective taking and high anxious attachment style. High variability in interpersonal emotion regulation strategies across relationships therefore appears to be maladaptive both personally and socially.

Achieving the same for less: Improving mood depletes blood glucose for people with poor (but not good) emotion control

Previous studies have found that acts of self-control like emotion regulation deplete blood glucose levels. The present experiment investigated the hypothesis that the extent to which peoples blood glucose levels decline during emotion regulation attempts is influenced by whether they believe themselves to be good or poor at emotion control. We found that although good and poor emotion regulators were equally able to achieve positive and negative moods, the blood glucose of poor emotion regulators was reduced after performing an affect-improving task, whereas the blood glucose of good emotion regulators remained unchanged. As evidence suggests that glucose is a limited energy resource upon which self-control relies, the implication is that good emotion regulators are able to achieve the same positive mood with less cost to their self-regulatory resource. Thus, depletion may not be an inevitable consequence of engaging in emotion regulation.

Sharing concerns: Interpersonal worry regulation in romantic couples.

Two dyadic studies investigated interpersonal worry regulation in heterosexual relationships. In Study 1, we video-recorded 40 romantic couples discussing shared concerns. Male partners’ worry positively predicted female partners’ interpersonal calming attempts, and negatively predicted female partners’ interpersonal alerting attempts (i.e., attempts to make their partners appreciate the seriousness of concerns). Video-cued recall data also indicated that changes in partner A’s worry over time positively predicted partner B’s motivation to reduce partner A’s worry, and that this effect was stronger when B was the female partner. Study 2 was a dyadic survey of 100 couples. Individual differences in partner A’s negative affect were positive predictors of partner B’s interpersonal calming, and individual differences in partner A’s expressive suppression were negative predictors of partner B’s interpersonal calming. Further, individual differences in male partners’ expressivity were significant positive predictors of female partners’ interpersonal calming, and individual differences in male partners’ reappraisal were significant positive predictors of female partners’ interpersonal alerting. These findings suggest that interpersonal worry regulation relates to partners’ expression and intrapersonal regulation of worry, but not equally for men and women.

Leader Affective Presence and Innovation in Teams.

Affective presence is a novel personality construct that describes the tendency of individuals to make their interaction partners feel similarly positive or negative. We adopt this construct, together with the input-process-output model of teamwork, to understand how team leaders influence team interaction and innovation performance. In 2 multisource studies, based on 350 individuals working in 87 teams of 2 public organizations and 734 individuals working in 69 teams of a private organization, we tested and supported hypotheses that team leader positive affective presence was positively related to team information sharing, whereas team leader negative affective presence was negatively related to the same team process. In turn, team information sharing was positively related to team innovation, mediating the effects of leader affective presence on this team output. The results indicate the value of adopting an interpersonal individual differences approach to understanding how affect-related characteristics of leaders influence interaction processes and complex performance in teams. (PsycINFO Database Record

The neural correlates of regulating another person's emotions: an exploratory fMRI study

Studies investigating the neurophysiological basis of intrapersonal emotion regulation (control of ones own emotional experience) report that the frontal cortex exerts a modulatory effect on limbic structures such as the amygdala and insula. However, no imaging study to date has examined the neurophysiological processes involved in interpersonal emotion regulation, where the goal is explicitly to regulate another persons emotion. Twenty healthy participants (10 males) underwent fMRI while regulating their own or another persons emotions. Intrapersonal and interpersonal emotion regulation tasks recruited an overlapping network of brain regions including bilateral lateral frontal cortex, pre-supplementary motor area, and left temporo-parietal junction. Activations unique to the interpersonal condition suggest that both affective (emotional simulation) and cognitive (mentalizing) aspects of empathy may be involved in the process of interpersonal emotion regulation. These findings provide an initial insight into the neural correlates of regulating another persons emotions and may be relevant to understanding mental health issues that involve problems with social interaction.

Why do you make us feel good? Correlates and interpersonal consequences of affective presence in speed-dating

Recent research indicates that people consistently make others feel a certain way (e.g. happy or stressed). This individual difference has been termed affective presence, but little is known about its correlates or consequences. The present study investigated the following: (i) whether affective presence influences others’ romantic interest in a person and (ii) what types of people have positive and negative affective presence. Forty volunteers took part in a speed–dating event, during which they dated six or seven opposite–sex partners. A Social Relations Model analysis confirmed that individuals prompted consistent positive emotional reactions in others. Participants were more likely to want to see dates with greater positive affective presence again in the future, and positive affective presence explained the effects of perceived responsiveness on romantic interest. Associations between positive affective presence and trait predictors, including emotion regulation, emotional expressiveness, attachment style, agreeableness and extraversion, were also observed. The findings indicate that what emotionally distinguishes one individual from another lies in part in the emotional consequences of their behaviours on others.

Can music with prosocial lyrics heal the working world? A field intervention in a call center

Music with lyrics about helping is shown to reduce aggression in the laboratory. This paper tests whether the prosocial lyric effect generalizes to reducing customer aggression in the workplace. A field experiment involved changing the hold music played to customers of a call center. The results of a 3 week study suggested that music significantly affected customers, but not in the way suggested by previous laboratory experiments; compared with days when instrumental background music was played, caller anger and employee exhaustion were lower on days when callers were played popular music with neutral, but not prosocial, lyrics. The findings suggest that music influences customer aggression, but that the prosocial lyric effect may not generalize from the laboratory to the call center.

Why do people engage in interpersonal emotion regulation at work

People in organizations often try to change the feelings of those they interact with. Research in this area has to date focused on how people try to regulate others’ emotions, with less attention paid to understanding the reasons why. This paper presents a theoretical framework that proposes three overarching dimensions of motivations for interpersonal emotion regulation at work, relating to the extent to which regulation is motivated by autonomy (intrinsic vs. extrinsic), relatedness (prosocial vs. egoistic), and competence (performance- vs. pleasure-oriented). Combining these dimensions suggests eight possible categories of motives that underlie interpersonal emotion regulation. The framework enables new predictions about how motives influence the types of emotions elicited in others, the strategies employed, and the effectiveness of interpersonal emotion regulation in organizations.