Karin Garrety

The Politics of Sociotechnical Intervention: An Interactionist View

In this article, we apply concepts from symbolic interactionism - a well-established tradition of interpretivist sociology - to investigate the social and political processes involved in a sociotechnical intervention. The intervention was designed to elicit operator involvement in an experimental trial of an advanced manufacturing system at an industrial site in Australia. The interactionist concepts of social worlds, boundary objects and trajectories are used to explore the interrelationships among the theoretical, practical and contextual elements of intervention. We believe that these concepts are flexible intellectual resources that can extend and enrich our understanding of the politics involved in the shaping of work and technology. Such an understanding is necessary if the fields of user participation and sociotechnical design are to move beyond the production of normative discourses and methods into effective interventions in the complex social environments in which technical decisions are made.

The Use of Personality Typing in Organizational Change: Discourse, Emotions and the Reflexive Subject

This article is based on a study of an organizational change program that sought to alter employees’ self-perceptions, emotions and behavior through the use of the Myers-Briggs Type Indicator, a popular personality-typing tool. The program affords an opportunity to explore the various ways in which discourses advocating personal and organizational change work through employees’ subjectivity. We argue that theoretical approaches that view the targets of such programs as passive - as either ‘colonized’ or constructed by discourses - fail to capture the complex and contradictory nature of organizational control, and subjects’ changing positions within it. Drawing on symbolic interactionism, we argue that the power of discourses is mediated through an active, reflexive, and often emotional engagement on the part of individuals. Through their involvement, employees variously reproduce, resist or reconfigure power relationships which, during organizational change, are themselves unstable and inconsistent.

User-Centered Design and the Normative Politics of Technology

A long tradition of discourse and practice claims that technology designers need to take note of the characteristics and aspirations of potential users in design. Practitioners in the field of user-centered design (UCD) have developed methods to facilitate this process. These methods represent interesting vehicles for the pursuit of normative politics of technology. In this article, the authors use a case study of the introduction and use of UCD methods in Australia to explore the politics of getting the methods to work in practice. Drawing on the work of Bruno Latour and Marc Berg, the authors argue that UCD methods are tools for engendering new forms of socio-technical relations. However, their normative potential does not arise out of their ability to manipulate abstract categories such as user, technology, and workplace. Instead, it arises out of the complex and unpredictable socio-technical mixes that are generated when people attempt to put them into practice.

Preparation and characterization of spheroidal, reconstituted high-density lipoproteins with apolipoprotein A-I only or with apolipoprotein A-I and A-II

This study describes the preparation of spheroidal reconstituted HDL which contain apolipoprotein (apo) A-I only, (A-I w/o A-II) r-HDL, or apo A-I and apo A-II, (A-I w A-II) r-HDL. Spheroidal (A-I w/o A-II) r-HDL with diameters of 8.0, 9.2 and 11.2 nm were prepared by incubating discoidal (A-I w/o A-II) r-HDL with lecithin-cholesterol acyltransferase and low-density lipoproteins. Spheroidal (A-I w A-II) r-HDL were prepared by displacing apo A-I from spheroidal (A-I w/o A-II) r-HDL with apo A-II. Modification with apo A-II did not significantly affect the diameters of the 8.0 and 9.2 nm (A-I w/o A-II) r-HDL. When, however, apo A-II was added to the (A-I w/o A-II) r-HDL of diameter 11.2 nm, the size of the particles decreased to 9.4 nm. To determine whether modification of (A-I w/o A-II) r-HDL with apo A-II altered the structure of the r-HDL, the packing of phospholipids in the modified and unmodified particles was compared by steady state fluorescence polarization and the environments of the apo A-I tryptophan residues in (A-I w/o A-II) and (A-I w A-II) r-HDL were compared by fluorescence spectroscopy. The results of these studies suggested that modification of spheroidal (A-I w/o A-II) r-HDL with apo A-II alters the environment of apo A-I tryptophan residues in small, but not large, r-HDL and does not affect the packing of phospholipids.

Designer Deviance: Enterprise and Deviance in Culture Change Programmes

This article explores the value of investigating cultural change programmes as exercises in engineering deviance. It does so through a case study of an organizational development cultural change programme at Sprogwheels, a large Australian corporation. Drawing on and extending the classic work of Becker (1966), the article details how the programme combined a moral crusade against what it sought to have labelled as the ‘deviant conservatism’ of the existing organizational culture with social support for ‘deviant radicalism’, in the form of a counter-cultural, self-enterprising set of middle managers promoting corporate change. The article explores the complex and contradictory ideas of deviance that are deployed in such programmes, and examines the implications of a deviance analysis for an improved understanding of the dynamics of cultural change.

Trajectories, social worlds, and boundary objects: A framework for analyzing the politics of technology

Many people recognize that politics plays a central role in sociotechnical change. Despite this recognition, however, there is little discussion in the human factors literature about what the term “politics” actually means, and how it can be studied. In this article, we propose a definition of politics, based on symbolic interactionism, a sociological tradition that emphasizes the close relationship between human agency and social structures. We illustrate the use of the approach, and some of its key concepts, through a case study of a human factors intervention in the trial of an intelligent manufacturing system in Australia.

Humanistic Redesign and Technological Politics in Organizations

The political nature of technology design and implementation is explicitly addressed in “human centred” projects to introduce technologies that support job enrichment, group autonomy and industrial democracy. Yet the political meaning of such projects does not simply manifest itself in pure form from the methods employed or the intentions of the humanistic actors but, rather, from the complex configuration of these and other factors present in the design and implementation context. Illustrates this theme in an analysis of a case study human centred project. Argues that an improved understanding of the configurational politics surrounding such projects is not only an important research area but is also of practical significance in improving humanistic and other interventions in innovation processes in modern organisations.

Beyond ISTJ: A discourse-analytic study of the use of the Myers-Briggs Type Indicator as an organisational change device in an Australian industrial firm

Although the Myers-Briggs Type Indicator (MBTI) is widely deployed in work organisations, very little is known about how HR practitioners customise it for use, how employees react to being typed, and how (or if) they apply it in their daily work. This article reports the findings of a study that used interviews with HR practitioners and employees to investigate perceptions and uses of the MBTI in an Australian manufacturing site. A variety of interpretations and uses was found, illustrating that the effects of a device like the MBTI cannot simply be read off from the normative claims contained within it. Despite the variety of uses to which the tool was put, employees judged its effects to be moderately beneficial.

Disruptive innovation in health care: business models, moral orders and electronic records

There is widespread consensus that current healthcare costs are unsustainable, and that efficiencies could be achieved by reorganising care and making greater use of information technology, in particular nationally available electronic health records. Such approaches have, however, been difficult to implement, partly because incentives for uptake are weak. In this article we argue that the difficulties go deeper than calculations of costs and benefits, and include disruptions to the complex moral orders that surround the production and exchange of health information. Using the introduction of national electronic health records in England and Australia as examples, we show how attempts to reshape and transfer distributions of rights and responsibilities developed in the age of paper into the digital world go awry. We suggest that a fundamental rethinking of the role of ‘records’ in healthcare may be an integral component of the moral re-ordering required to transform health care through such means.

Managing collaboration across boundaries in health information technology projects

One reason that it is so difficult to build electronic systems for collecting and sharing health information is that their design and implementation requires clear goals and a great deal of collaboration among people from diverse social and occupational worlds. This paper uses empirical examples from two Australian health informatics projects to illustrate the importance of boundary objects and boundary spanning activities in facilitating the high degree of collaboration required for the design and implementation of workable systems.