Katya Le Blanc

A Model of Operator Interaction with Field Procedures: Insights for Computer-Based Procedures

Paper-based procedures (PBPs) are used to manage human performance in the nuclear power industry both in the field, and in the main control room. Though PBPs are viewed as a necessary tool to guide operators through complex tasks, limitations in paper-based systems may increase operator workload and contribute to errors. Plans to upgrade aging plants with digital equipment and wireless technology may present an opportunity to enhance procedures by migrating them to computer-based systems. These computer-based procedures (CBPs) have the potential to enhance human performance by integrating plant status information and automating many tasks (e.g., place-keeping). CBPs have been explored for more than 30 years for use in the main control room; however their actual deployment in the US nuclear plants is yet to be realized. Currently, the Idaho National Laboratory and participants from the nuclear industry are collaborating on a research effort aimed at identifying requirements for CBPs used by field operators. This paper describes the first step in that effort: a qualitative study and the development of a Model of Procedure Usage.

Cybersecurity Awareness in the Power Grid

We report on a series of interviews and observations conducted with control room dispatchers in a bulk electrical system. These dispatchers must react quickly to incidents as they happen in order to ensure the reliability and safe operation of the power grid. They do not have the time to evaluate incidents for signs of cyber-attack as part of their initial response. Cyber-attack detection involves multiple personnel from a variety of roles at both local and regional levels. Smart grid technology will improve detection and defense capabilities of the future grid, however, the current infrastructure remains a mixture of old and new equipment which will continue to operate for some time. Thus, research still needs to focus on strategies for the detection of malicious activity on current infrastructure as well as protection and remediation.

Automated work packages architecture: An initial set of human factors and instrumentation and controls requirements

The work management process in current fleets of national nuclear power plants is so highly dependent on large technical staffs and quality of work instruction, i.e., paper-based, that this puts nuclear energy at somewhat of a long-term economic disadvantage and increase the possibility of human errors. Technologies like mobile portable devices and computer-based procedures can play a key role in improving the plant work management process, thereby increasing productivity and decreasing cost. Automated work packages are a fundamentally an enabling technology for improving worker productivity and human performance in nuclear power plants work activities because virtually every plant work activity is accomplished using some form of a work package. As part of this year’s research effort, automated work packages architecture is identified and an initial set of requirements identified, that are essential and necessary for implementation of automated work packages in nuclear power plants.

Computer–Based Procedures for Nuclear Power Plant Field Workers Preliminary Results from Two Evaluation Studies

The Idaho National Laboratory and participants from the U.S. nuclear industry are collaborating on a research effort aimed to augment the existing guidance on computer-based procedure (CBP) design with specific guidance on how to design CBP user interfaces such that they support procedure execution in ways that exceed the capabilities of paper-based procedures (PBPs) without introducing new errors. Researchers are employing an iterative process where the human factors issues and interface design principles related to CBP usage are systematically addressed and evaluated in realistic settings. This paper describes the process of developing a CBP prototype and the two studies conducted to evaluate the prototype. The results indicate that CBPs may improve performance by reducing errors, but may also increase the time it takes to complete procedural tasks.

Quantifying the Contribution of Individual Display Features on Fixation Duration to Support Human-System Interface Design in Nuclear Power Plants

The integration of new digital instrumentation and control (I&C) technologies like advanced human-system interfaces in U.S. nuclear power plant main control rooms is important for addressing long-term aging and obsolescence of existing I&C. Nonetheless, attention should be made to ensure these technologies reflect state-of-the-art human factors engineering (HFE) principles. Often, there is conflicting guidance from one guideline to another, requiring the analyst to make a judgment call on addressing these ‘tradeoffs.’ The objective of this research was to inform the analyst of these tradeoffs through an empirical investigation of how certain display features that characterize common HFE guidelines concerning visual clutter and saliency influence information processing in a naturalistic context. By understanding the unique contribution of each display feature using a multilevel model, the HFE analyst should have an understanding of the interrelations of each feature with its impact on cognitive processes. Results and implications are discussed in this paper.

Operators Working with Transmission Flexibility: Enhancing Utility Control Rooms with Dynamic Line Rating Technique

This paper reflects generally on the human factors approach of integrating the Dynamic Line Rating (DLR) technique into power utilities control room as well as other monitoring systems, investigates how to accommodate transmission operators’ needs and incorporate the new technology into a control room regarding these needs.

Design Guidance for Computer-Based Procedures for Field Workers

The paper-based procedures currently used for nearly all activities in the commercial nuclear power industry have a long history of ensuring safe operation of the plants. However, there is potential to greatly increase efficiency and safety by improving how the human interacts with the procedures, which can be achieved through the use of computer-based procedures (CBPs). A CBP system offers a vast variety of improvements, such as context driven job aids, integrated human performance tools and dynamic step presentation. As a step toward the goal of improving procedure use performance, the U.S. Department of Energy Light Water Reactor Sustainability Program researchers, together with the nuclear industry, have been investigating the feasibility of replacing current paper-based procedures with CBPs. The main purpose of the CBP research for nuclear field workers conducted at the Idaho National Laboratory was to provide design guidance to the nuclear industry to be used by both utilities and vendors. After studying existing design guidance for CBP systems, the researchers concluded that the majority of the existing guidance is intended for control room CBP systems, and does not necessarily address the challenges of designing CBP systems for instructions carried out in the field. Further, the guidance is often presented on a high level, which leaves the designer to interpret what is meant by the guidance and how to specifically implement it. The authors developed a design guidance to provide guidance specifically tailored to instructions that are carried out in the field based.

Investigating the Relationship Between Need for Cognition and Skill in Ethical Hackers

As technology gets more complex and increasingly connected, there is a continuing concern with cyber security. Partnered with this concern is continuing demand for cyber security defenders. Unfortunately, there is currently a dearth of skilled professionals to meet that demand. In order to prepare the next generation of cyber defenders, we need to understand what characteristics make skilled cyber security professionals. For this work, we focus on professionals who take an offensive approach to cyber security, so called ethical hackers. These hackers utilize many of the same skills that the adversaries that we defend against would use, but with the goal of identifying vulnerabilities so they can be mitigated before they are exploited by adversaries. We interviewed cyber security researchers who specialize in offensive approaches. Based on the responses to the hacker skill inventory, we generated a self-reported skill score for each participant. We also developed a peer-rating for each participant based on the number of times each individual that was interviewed was named as the most skilled in a particular area. The results are discussed in the context of training and recruitment of cyber security professionals.

Automated Work Packages Prototype: Initial Design, Development, and Evaluation. Light Water Reactor Sustainability Program

The goal of the Automated Work Packages (AWP) project is to demonstrate how to enhance work quality, cost management, and nuclear safety through the use of advanced technology. The work described in this report is part of the digital architecture for a highly automated plant project of the technical program plan for advanced instrumentation, information, and control (II&C) systems technologies. This report addresses the DOE Milestone M2LW-15IN0603112: Describe the outcomes of field evaluations/demonstrations of the AWP prototype system and plant surveillance and communication framework requirements at host utilities. A brief background to the need for AWP research is provided, then two human factors field evaluation studies are described. These studies focus on the user experience of conducting a task (in this case a preventive maintenance and a surveillance test) while using an AWP system. The remaining part of the report describes an II&C effort to provide real time status updates to the technician by wireless transfer of equipment indications and a dynamic user interface.

Computer-Based Procedures for Field Workers - Identified Benefits

The Idaho National Laboratory (INL) computer-based procedure (CBP) research team is exploring how best to design a CBP system that will deliver the intended benefits of increased efficiency and improved human performance. It is important to note that no “off-the-shelf” technology exists for the type of CBP system that is investigated and developed by the INL researchers. As more technology is integrated into the procedure process the importance of an appropriate and methodological approach to the design of the procedure system increases. Technological advancements offer great opportunities for efficiency and safety gains, however if the system is not designed correctly there is a large risk of unintentionally introducing new opportunities for human errors. The INL research team is breaking new ground in the area of CBPs with the prototype they have developed. Current electronic procedure systems are most commonly electronic versions of the paper-based procedures with hyperlinks to other procedures, limited user input functionality, and the ability to mark steps completed. These systems do not fully exploit the advantages digital technology. It is a part of the INL researchers’ role to develop and validate new CBP technologies that greatly increase the benefits of a CBP system to the nuclear industry.