Kayvan Yousefi Mojir

Enabling organizational learning from rescue operations

Purpose – The purpose of this paper is to explore the re-development process of the Swedish Rescue Services Incident Reporting System from an organizational learning perspective with the purpose to suggest what is needed to enable long-term learning from rescue operations. Design/methodology/approach – The study is carried out as a case study relying on interviews, participant observation and workshop methods. The study case is the Swedish Incident Reporting System. Findings – The objectives expressed by the central agency leading the studied process aimed at implementing double-loop learning objectives by revising the incident reports and to improve future operations accordingly. In practice this objective was lost along the way, with the agency focussing on cosmetic changes to the report such as terminology, attributes and labels. Meanwhile the local rescue services expressed different and concrete needs, requiring new system functionality, case/experience based learning, process improvements and organi...

Actor-centred emergency response systems: a framework for needs analysis and information systems development

A new trend in emergency response systems (ERS) is to create new forms of collaboration, for example, by involving new resources in response operations, in order to compensate for the limited numb ...

New Forms of Collaboration in Emergency Response Systems : A framework for participatory design of information systems

An emergency response systems (ERS) is usually responsible for delivering essential services to save lives and minimise environmental damage in case of small, frequent or large-scale emergencies. T ...