Kelly Smith

Managing Electronic Resource Workflows Using Ticketing System Software

ABSTRACT For the second installment of the new column Problem Solved!, Kelly Smith explores how libraries have tackled the problem of electronic resource (e-resource) workflow management by implementing ticketing systems in addition to their existing integrated library system (ILS) and electronic resource management (ERM) tools. Most libraries employing ticket tracking to manage e-resources have chosen one of a variety of commercial and open source software designed for customer relations management (CRM). Alternatively, some libraries are developing homegrown systems, or kludging together freely available collaboration software to track issues.

Determining Usage When Vendors Do Not Provide Data

ABSTRACT When library resource vendors do not provide usage data in consistent, manipulable formats, librarians must find other means to enable themselves to make data-driven collection development decisions. At Eastern Kentucky University (EKU) Libraries, two different approaches have been implemented: OpenURL link resolver analysis and EZproxy log analysis using grep, a GNU open source command-line utility. This column provides an overview of each solution.

Reducing the Costs of Course Materials

ABSTRACT The University of California, Los Angeles (UCLA) and University of Toronto (U of T) describe their respective library-driven programs to reduce the cost of course materials for students—the Affordable Course Materials Initiative (ACMI) at UCLA and the Zero-to-Low-Cost-Course Program (ZTLCC) at U of T. With the same goal of reducing costs by leveraging existing library resources, each library approaches that cost reduction differently. UCLA uses financial incentives to help drive faculty participation in reducing costs, whereas U of T works to reduce overlap in licensing costs while encouraging use of these already-paid-for resources. The following provides an overview of each program along with guidelines for implementing a similar program.

NextGen Acquisitions: A Paradigm Shift for a New Era

Follow this and additional works at: http://docs.lib.purdue.edu/charleston An indexed, print copy of the Proceedings is also available for purchase at: http://www.thepress.purdue.edu/series/ charleston. You may also be interested in the new series, Charleston Insights in Library, Archival, and Information Sciences. Find out more at: http://www.thepress.purdue.edu/series/charleston-insights-library-archival-and-information-sciences.

Electronic Resources & Libraries, 2nd Annual Conference 2007

Purpose – To keep librarians and colleagues informed about the issues and programs of the Electronic Resources & Libraries (ER&L) Conference held in Atlanta, Georgia on the Georgia Institute of Technology campus in February 2007.Design/methodology/approach – Provides a review of the conference.Findings – Acquisitions staff, catalogers, public service staff, administrators, IT personnel, information providers from the vendor side, content managers, and others all came together to assess what needs to be done to continue high servicing of both born digital and electronically available resources in a hybrid environment that continues to describe all library settings today. As the percentage of electronic resources quickly grows, there are new challenges in acquiring, caring for, servicing, preserving, using and citing them that keep librarians up at night to consider short‐and long‐term solutions in how they should be organized bibliometrically and how we can re‐engineer some of our procedures to best treat ...