Kelvin Joseph Bwalya

Factors Affecting Adoption of e-Government in Zambia

Zambia has been implementing e‐government model of government for close to 3 years now. This is because e‐government has been identified and adopted as one of the most efficient vehicles for appropriate, transparent and inclusive / participatory decision making. Zambia has shown a higher propensity to indigenous knowledge systems which are full of inefficiencies, a lot of red tape in public service delivery, and prone to corrupt and inefficient practices. The adoption of e‐Governance promises a sharp paradigm shift where public institutions will be more responsive and transparent, promote efficient Public Private Partnerships (PPP), and empower citizens by making knowledge and other resources more directly accessible. This paper has examined two cases from Zambia where ICT has been utilized in support of e‐government initiatives. It has also assessed the challenges, opportunities, and issues together with e‐government adoption criteria regarding successful encapsulation of e‐government into the Zambian contextual environment. It has been found that lack of adequate ICT infrastructure and political will, provision of content in English other than local languages, lack of proper change management procedures, non‐contextualization of e‐government practices, etc., contribute much to the delay in appropriate e‐government adoption in Zambia. Out of these challenges identified, the paper proposes a conceptual model which offers balanced e‐government adoption criteria involving a combination of electronic and participatory services. The proposed conceptual model is a start‐point for a model which can later be replicated to include the whole lot of Southern African Development Community (SADC) countries given the similarity in the contextual environment.

Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks

In the 21st century, the ability of citizens to participate in online democracy is a key issue for governments in the developing nations because of its attendant benefits. Information and Communications Technology (ICT) facilities support the establishment of electronic interaction between citizens and the various organs of government. Towards this, a variety of efforts have been made, and many systems have been developed, but few attempts have been made to combine more than one mode of access for e-Democracy system. It is difficult for people with visual impairment to be involved in issues of governance and communicate with government representatives such as public office holders. For these people, having access to an electronic means of communicating with these representatives is necessary as a way of enhancing participatory democracy among the citizens. In this chapter, the authors propose an access method for e-Democracy system using Multimodal SMS, Voice and Web (Multi-SVW) system. The system was implemented using VoiceXML and PHP for the user interfaces and MySQL as the database. The system was evaluated using cognitive walkthrough strategy. The results of the usability evaluation suggest that the prototype Multi-SVW application presented in this chapter has “good usability” based on the total mean rating. The system provides accessibility options to citizens who are able-bodied and citizens who are blind or vision impaired as a way of promoting digital citizenship.

Towards a Knowledge-Based Economy – the Case of Botswana A Discussion Article

Botswana is keen to position itself as a knowledge-based economy as early as 2016 due to the realisation that to compete on a global scale, efficient knowledge value chains must be put in place, which includes indigenous knowledge management systems. This realisation is primarily caused by falling demand in the price of diamonds (due to the world’s recession), which is the country’s current economic mainstay. Today, Botswana is pushing for further economic liberalisation and diversification by employing and encouraging novel frontiers of knowledge with emphasis placed on research and efficient knowledge management as a vital resource for national development. In Botswana, the role of scientific and technical knowledge is being emphasized as the main driver of sustainable development, but not forgetting the potential contribution of indigenous and mythological knowledge to this aim. Several initiatives have been devised or implemented by both the government and the public sector to position Botswana as a knowledge-based economy. This paper surveys the fundamental concepts on which this paradigm shift is based and brings out the different initiatives that have been undertaken while emphasizing the role of research and efficient knowledge management paradigms in shaping Botswana as a knowledge-based economy.

Impact of Sound Policies in Promoting Information Systems Research and Innovation in Africa's SADC Region

Countries such as South Korea, Singapore, Japan, and so forth are a force to reckon with in socio-economic value chains because they have fully embraced research and innovation as vital to their economies. Innovation is mostly a culture, and for innovation to thrive, it is desired that proper change management tactics be introduced as it results into social change. Research and innovation depends on multi-dimensional factors to thrive, policy being one of them. African countries have now started putting in place appropriate legal, regulatory, and institutional frameworks to support innovation and research. This paper presents an ad hoc survey on what has been done on the policy front in as far as encouraging information systems IS research and innovation is concerned in the SADC region. Initiatives and policy environments in Botswana, Zambia, and Malawi are presented. It brings out lessons learnt on how research can or cannot contribute to national development and competiveness. It also presents a number of theoretical perspectives and standpoints from which rationales for innovation and research policy can be extracted. The paper has found that, for the African case, incorporation of the research and knowledge management agenda into national policies is not an easy thing to do because of bureacratic and contextual implications.

Botswana’s Novel Approaches for Knowledge-Based Economy Facilitation: Issues, Policies and Contextual Framework

The Vision 2016, which is a set of strategic plans desired to position Botswana at the completive edge of the socio-economic hierarchy in Africa, is being implemented with concerted efforts from both the private and the public sector, including ordinary citizens. One of the major motivations for drawing this strategy has been the desire to transform Botswana from a resource and industry-based (e.g. agriculture and diamond mining) to knowledge-based economy. This has come from the realisation that in order to compete favourably at a global scale, there is need to put in place efficient knowledge value chains. To this course, several initiatives have been devised and/or implemented by both the government and the public sector. This article surveys the fundamental concepts on which this paradigm shift is hinged and brings out the different issues, initiatives and policies (such as Information and Communications Technology development, nurturing of an appropriate human resource base by way of strategic human resource development plans, investment in intellectual capital, etc.) that have been done so far in Botswana. The article, however, does not claim that it offers a compendium of existing programs towards a knowledgebased economy initiated by Botswana. The article posits that although significant strides have been scored in Botswana’s efforts towards a knowledge-based economy, a lot more needs to be done if it were to compete favourably at an international stage.

Digital Access and E-Government: Perspectives from Developing and Emerging Countries

Access to government information faces many roadblocks in developing and emerging economies due to lack of appropriate legal frameworks and other requisite information laws. However, there is hope that many countries are now recognizing the importance of providing access to public information resources.tionships that exist between access to information laws and e-government. It shares the strategies used in encouraging access to information in a variety of jurisdictions and environments, to be of use to e-government designers and practitioners, policymakers, and university professors. Market: This premier publication is essential for all academic and research library reference collections. It is a crucial tool for academicians, researchers, and practitioners. Ideal for classroom use.

Virtual Reality and Learning in an African University Environment: Trends and Contextual Issues

Incorporating Virtual Reality aesthetics and semantics can contribute towards transforming the education landscape in both the developed and developing world. This can be realized by VR’s capacity to enable the design of more vibrant and dynamic/interactive multimedia applications that are user centric. VR has a positive impact on e-Learning, which is an emerging education model in Africa. This paper uproots the different initiatives, experiences, and challenges that have been met by various endeavors to employ VR as a tool for education, especially in African universities. Using exploratory approaches, two universities in South Africa and Botswana are reviewed as case studies in order to ascertain the status of VR use in higher education in Africa. The paper finds that the potential of VR education is evident in Africa but needs to be unearthed.