Kerstin Sailer

Detecting Emerging Activity-Based Working Traits through Wearable Technology

A recent trend in corporate real-estate is Activity-Based Working (ABW). The ABW concept removes designated desks but offers different work settings designed to support typical work activities. In this context there is still a need for objective data to understand the implications of these design decisions. We aim to contribute by using automated data collection to study how ABW’s principles impact office usage and dynamics. To this aim we analyse team dynamics and employees’ tie strength in relation to space usage and organisational hierarchy using data collected with wearable devices in a company adopting ABW principles. Our findings show that the office fosters interactions across team boundaries and among the lower levels of the hierarchy suggesting a strong lateral communication. Employees also tend to have low space exploration on a daily basis which is instead more prevalent during an average week and strong social clusters seem to be resisting the ABW principles of space dynamics. With the availability of two additional data sets about social encounters in traditional offices we highlight traits emerging from the application of ABW’s principles. In particular, we observe how the absence of designated desks might be responsible for more rapid dynamics inside the office. In more general terms, this work opens the door to new and scalable technology-based methodologies to study dynamic office usage and social interactions.

Measuring Interaction in Workplaces

Interactions in the workplace have long been studied by the architectural research community, however, in the past, the majority of those contributions focused on single case studies. Drawing on a much larger empirical sample of 27 offices, this chapter aims at establishing a baseline of understanding how the physical structure of office buildings shapes human behaviours of interaction. This may form a foundation for the Human-Computer Interaction (HCI) community to investigate the impact of embedded computer technology on human behaviours inside buildings. Methods of data collection included an analysis of floor plans with Space Syntax techniques and direct observations of space usage patterns. Exploring this data, different patterns emerged: interactions appeared unevenly distributed in space; interaction rates as well as preferences for locations varied by industry; spatial configuration appeared to create affordances for interaction, since unplanned interactions outside of meeting rooms tended to cluster in more visually connected areas of the office; in addition, seven different micro-behaviours of interaction were identified, each of them driven by affordances in both the built environment and the presence of other people; last but not least, locations for interactions showed clear time-space routines. The chapter closes with interpretations of the results, reflecting on the problem of predictability and how these insights could be useful for evidence-based design, but also the HCI community. It also gives an outlook on future developments regarding the constant logging of human behaviours in offices with emerging technologies.

Organizational Learning and Physical Space—How Office Configurations Inform Organizational Behaviors

Although discussion and perspectives in organization studies, management, industrial sociology, and geography have expanded the overall understanding of the spatial context and location of learning organizations, little is known about the microsettings and architectural configuration of spaces that promote collective action. Exploring this aspect of the relation between space and organizations, the author examines knowledge-intensive work processes in a German research institution to identify how architectural space (a building’s spatial configuration) relates to collective action and organizational learning. Qualitative and quantitative methodologies, including a space syntax analysis of spatial configuration, are used to document spatial configuration, space usage, and patterns of interaction and knowledge-sharing in relation to other knowledge-intensive work environments. A narrative of life in the organization depicts physical space as a factor of organizational learning. The author considers the effects of spatiality and transpatiality on organizational behavior to challenge the common association between geodeterminism and the study of physical space.