Khalil Md Nor

Multiple criteria decision-making techniques and their applications – a review of the literature from 2000 to 2014

Multiple criteria decision-making (MCDM) is considered as a complex decision-making (DM) tool involving both quantitative and qualitative factors. In recent years, several MCDM techniques and approaches have been suggested to choosing the optimal probable options. The purpose of this article is to systematically review the applications and methodologies of the MCDM techniques and approaches. This study reviewed a total of 393 articles published from 2000 to 2014 in more than 120 peer reviewed journals (extracted from Web of Science). According to experts’ opinion, these articles were grouped into 15 fields. Furthermore, these articles were categorised based on authors, publication date, name of journals, methods, tools, and type of research (MCDM utilising research, MCDM developing research, and MCDM proposing research). The results of this study indicated that in 2013 scholars have published articles more than in other years. In addition, the analytic hierarchy process (AHP) method in the individual tools and hybrid MCDM in the integrated methods were ranked as the first and second methods in use. Additionally, the European Journal of Operational Research as the first journal with 70 publications was the significant journal in this study. Finally, energy, environment and sustainability were ranked as the first areas that have applied MCDM techniques and approaches.

An Exploratory Study Into The Adoption of Internet Banking in a Developing Country: Malaysia

ABSTRACT In this study, we extend the decomposed theory of planned behavior (DTPB) by incorporating trust and examining its impact on an individuals intention to adopt Internet banking. A majority of the technology adoption research has been completed in developed countries such as the U.S. Overall, the results indicate that the proposed model provides a good understanding of factors that influence the intention to use Internet banking. From a theoretical perspective, the findings help further our understanding of the constructs that impact technology adoption in an under researched area: developing countries. It also confirms the multidimensionality of trust and its role in the adoption of Internet banking. From a practical perspective, the findings can help banks who wish to offer Internet banking services make informed decisions about what actions they can take to increase their chances of success.

Development of TOPSIS method to solve complicated decision-making problems: an overview on developments from 2000 to 2015

In recent years several previous scholars made attempts to develop, extend, propose and apply Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) for solving problems in decision making issues. Indeed, there are questions, how TOPSIS can help for solving these problems? Or does TOPSIS solved decision making problems in the real world? Therefore, this study shows the recent developments of TOPSIS approach which are presented by previous scholars. To achieve this objective, there are 105 reviewed papers which developed, extended, proposed and presented TOPSIS approach for solving DM problems. The results of the study indicated that 49 scholars have extended or developed TOPSIS technique and 56 scholars have proposed or presented new modifications for problems solution related to TOPSIS technique from 2000 to 2015. In addition, results of this study indicated that, previous studies have modifications related to this technique in 2011 more than other years.

Multiple criteria decision-making techniques in transportation systems: a systematic review of the state of the art literature

AbstractThe main goal of this review paper is to provide a systematic review of Multiple Criteria Decision-Making (MCDM) techniques in regard to transportation systems problems. This study reviewed a total of 89 papers, published from 1993 to 2015, from 39 high-ranking journals; most of which were related to transportation science and were extracted from the Web of Science and Scopus databases. Papers were classified into 10 main application areas and nine transport infrastructure. Furthermore, papers were categorized based on the author(s) and year, name of the journal in which they were published, technique and approach, author(s) nationality, application area and scope, study purpose, gap and research problem and results and outcome. The results of this study indicated that more papers on MCDM in 2013 than in any other year. AHP and Fuzzy-AHP methods in the individual methods and hybrid MCDM and fuzzy MCDM in the integrated methods were ranked as the first and second methods in use, respectively. The T...

Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality: a systematic review of the literature

The main purpose of this paper is to present a systematic review of multiple- criteria decision-making (MCDM) techniques used in the assessment of service qual- ity. This study reviewed a total of 79 articles from 51 journals, published from 2001 to 2015. Articles were classified into 10 application areas and scopes. Furthermore, articles were categorised based on an author, year, application area, the nationality of the author, ‏technique, a number of criteria, research purpose, gap and research problem, results and outcome. The best criteria were determined in each article. The results of this study re- vealed that more papers on MCDM were published in 2011 than in any other year. Inte- grated techniques, analytic hierarchy process (AHP) and fuzzy AHP methods, were ranked as first and second methods in use, respectively. Finally, the airline industry was ranked as the first application area, in which previous studies applied MCDM techniques for the evaluation of the service quality. This research contributes to the existing literature on the service quality and MCDM. The research outputs are valuable to academics scholars and leaders of organisations and industries in the field of service quality evaluation.

Factors affecting knowledge sharing intention among academic staff

Purpose – The purpose of this paper is to investigate factors affecting knowledge sharing among academic staff in universities. Utilizing the theory of reasoned action (TRA) as the underlying research framework, the main objective of this study was threefold. First, was to examine the relationship between attitude, subjective norm, and trust with knowledge sharing intention. Second, was to examine the relationship among factors, i.e., self-efficacy, social networks and extrinsic rewards with attitude toward knowledge sharing intention and the third objective was to find out the relationship between organizational support and subjective norm. Design/methodology/approach – A total of 200 questionnaires were distributed among academic staff at three social science faculties in one public university in Malaysia. Collectively, 117 usable responses were returned. Partial Least Square analysis was utilized to analyze the data. Findings – The results indicated that of the two components of the TRA, only attitude ...

Knowledge Management,Total Quality Management and Innovation: A New Look

In the present challenging dynamic environment, innovation is considered as a capability that renews the competitive advantage of a company. In recent years, considerable effort has been made to examine the factors that affect innovation in organizations. Knowledge management and total quality management, which play an important role in the contemporary management progress, are among the factors investigated. On the one hand, knowledge management has been recognized as an enabler that can deploy innovation by creating, storing, transferring, and applying knowledge, while on the other hand, the implementation of total quality management practices are addressed as one of the important factors that can influence innovation in a positive way. Lately, although a few researchers have shown some interest in the relationship of total quality management and knowledge management and their have not reached a consensus to conceptualize this relation. Looking at it from the methodological perspective, this problem can be tackled by using the Joint Variance analysis method where it can demonstrate correlation among independent variables and the effect of them on innovation. This study aims to propose a framework that shows how total quality management and knowledge management are reciprocally related to each other and how this affinity can impact innovation.

Malay, Chinese, and internet banking

Purpose – The purpose of this paper is to focus on the impact of cultural traits on the intention to use internet banking. Drawing from the technology acceptance model and trust literature, the paper examines the influence of perceived ease of use, perceived usefulness, and trust on the intention to use internet banking among Malay and Chinese ethnic groups.Design/methodology/approach – The questionnaire was distributed to final year business students and Master of Business Administration students at four public universities in Malaysia. A separate multiple regression was employed to analyze the data for each ethnic group.Findings – For both ethnic groups, the results showed that perceived usefulness, perceived ease of use, and trust, all have significant effect on the intention to use internet banking. Further examination of the regression coefficients revealed the cultural traits that may explain the extent to which they influence factors that affect the intention to use.Research limitations/implication...

Obstacles Facing the Adoption of E-Government Services in Jordan

Many governments around the world have digitized major portions of their public services and recognized the opportunities provided by the Internet and the World Wide Web (WWW) in exploring new ways of delivering services and interacting with citizens. This study focuses on the perceived obstacles facing Jordanian citizens when using e-government services, and addresses the challenges that face governments in developing countries to facilitate the complex relationship between governments and their constituencies and enable interaction, transaction and delivery of government services. It is vital to make a detailed study of the current situation of e-Government development in Jordan, find out the factors and barriers that prevent its development and seek for the corresponding solutions, set some recommendations, and suggest strategies.

Assessing the Impact of IT Connectivity and IT Capability on IT-Business Strategic Alignment: An Empirical Study

The literature argues that organizations cannot be competitive if their business and information technology strategies are not aligned. Yet achieving strategic alignment continues to be a main concern for business executives. So this research seeks to address the research problem of the lack of alignment between IT strategy and business strategy. Past studies have shown that flexibility in IT is an influential aspect of sustaining strategic alignment in todays environment while researches on dimensions of IT flexibility regarding strategic alignment are limited. One of the most important dimensions of IT flexibility is connectivity which the research has considered this dimension. Further, the researchers have found that IT capability in regard to strategic alignment and IT connectivity has been ignored in the prior studies. Thus, this research for filling this gap proposed and empirically assessed the relationships among IT connectivity, IT capability, and strategic alignment. Data for this study were collected through questionnaires filled up by IT managers of organizations in United Arab Emirates. The findings indicated IT connectivity and IT capability have a significant positive effect on strategic alignment and IT connectivity has also a positive impact on IT capability.