Kiku Jones

Trust in consumer-to-consumer electronic commerce

We developed a model of consumer-to-consumer (C2C) e-commerce trust and tested it. We expected that two influences: internal (natural propensity to trust [NPT] and perception of web site quality [PWSQ]) and external (others trust of buyers/sellers [OTBS] and third party recognition [TPR]) would affect an individuals trust in C2C e-commerce. However contrary to studies of other types of e-commerce, support was only found for PWSQ and TPR; we therefore discussed possible reasons for this contradiction. Suggestions are made of ways to help e-commerce site developers provide a trustworthy atmosphere and identify trustworthy consumers.

Environmental assessment in strategic information systems planning

Environmental assessment (ENVA) is expected to increase the chances of achieving strategic information systems planning (SISP) objectives. Such planning characteristics as the initiator of the SISP study, the studys planning horizon, its scope, and information systems department participation in long-range, business planning have been suggested as influences on the ENVA performed in SISP. This study employed a postal survey to investigate those predictors of ENVA and the impact of that assessment on the achievement of SISP objectives. It obtained responses from 105 corporate information systems planners. The study confirmed the effects of ENVA on the achievement of objectives, and those of initiator and IS department participation on assessment. Future researchers may want to investigate the predictors of the initiator and IS department participation as well as why scope and planning horizon did not lead to ENVA. Practitioners may want to encourage top management to initiate SISP studies and to include the IS department in the business planning.

Consumer-to-Consumer Electronic Commerce: A Distinct Research Stream

Consumer-to-consumer (C2C) e-commerce is a growing area of e-commerce. However, according to a meta-analysis of critical themes of e-commerce, C2C e-commerce was only represented in the area of online auctions (Wareham, Zheng, & Straub, 2005). C2C e-commerce can encompass much more than just auctions. The question then becomes, “is C2C e-commerce a different research area that deserves its own stream of research?†This study adapts constructs from a business-to-consumer (B2C) e-commerce study of satisfaction (Devaraj, Fan, & Kohli, 2002) to determine what, if any, the differences are in the C2C e-commerce arena. The constructs include elements of the technology acceptance model (TAM), which includes perceived ease of use and usefulness; transaction cost analysis (TCA), which includes uncertainty, asset specificity, and time; and service quality (SERVQUAL), which includes reliability, responsiveness, assurance, and empathy. Participants in the study answered questions regarding these various constructs in relation to their experiences with C2C e-commerce. The findings indicate that TAM, TCA, and SERVQUAL all impact satisfaction in C2C e-commerce. Reliability and responsiveness (areas of service quality) were found to influence C2C e-commerce satisfaction, where as they were not found to be an influence in the B2C study. These findings warrant further research in the C2C e-commerce arena. The study provides implications for future research and practice.

The human resource's influence in shaping IT competence

Purpose – The purpose of this paper is to study the influence of an organizations human resource on its IT competence. The IT human resource is examined in terms of worker tenure and worker composition, and IT competence is defined in terms of IT‐business relationships, IT‐business knowledge, and IT infrastructure.Design/methodology/approach – The study examines the activities of one organizations software development group over a three‐year period, 2004‐2006. The organization is a US‐based financial services firm, and data are drawn from archived software development project information.Findings – The findings help to clarify how changes in the IT human resource influence a firms IT competence. A model of organizational IT competence is developed and discussed, along with propositions for future study.Research limitations/implications – The propositions developed in this study provide direction for future IT value research, and are key to the understanding the development of a firms IT competence.Pra...

From Tacit Knowledge to Organizational Knowledge for Successful KM

Certain organizational characteristics as well as Knowledge Management (KM) initiative characteristics are needed in order to have successful KM. These characteristics may affect each step in the KM process differently. One of the most difficult and interesting steps in the process is moving from tacit knowledge to organizational knowledge. This step is the focus of this chapter. Propositions concerning the effects of organizational characteristics (innovation and collaborative culture) and KM initiative characteristics (top management support, formal KM staff, incentive program based on quality, and communication about KM) are presented, as well as implications for future research in KM.

Knowledge Chain Activity Classes: Impacts on Competitiveness and the Importance of Technology Support

Just as Porter’s value chain model identifies classes of business activity that can be performed in ways that contribute to a firm’s competitiveness, the knowledge chain model contends there are classes of knowledge management (KM) activity that can be performed in ways that enhance firm competitiveness. These KM activities pervade the value chain, being inherent in the implementation of each value chain activity. Derived from a collaboratively engineered ontology of knowledge management, the knowledge chain model is supported by anecdotal evidence and a survey has found support for the propositions that its activity classes are linked to enhanced productivity, agility, innovation, and reputation. Here, we present a study of leaders of KM initiatives that examines each of the nine knowledge chain classes in terms of its competitive impact and the extent to which its positive impact on competitiveness is associated with the importance of technology in performing activities within that class. The study provides confirming evidence that each of the knowledge chain activity classes can be performed in ways that contribute to competitiveness. Moreover, we find that for five of the activity classes there is a significant positive correlation between impact on competitiveness and the importance of computer-based technology in implementing the class’s activities.

Trust Influencers on the Web

The purpose of this study is to develop and empirically test a model of Web trust based on the previously proposed models of trust. Influencers on Web trust studied here are disposition to trust, attitude toward the Web, experience with the Web, anxiety toward the Web, innovativeness toward information technology, and Web ability. The findings indicate that a strong disposition to trust and increased years of Web experience positively influence Web trust. High anxiety toward the Web, positive attitude toward the Web, high innovativeness toward information technology, and high Web ability do not influence Web trust in this study. The designers of new Web sites and redesigners of existing Web sites, pages, or advertisements should consider these factors in order to promote trust in their representative company.

Factors Influencing Buyer's Trust in Consumer-to-Consumer E Commmerce

C2C e-commerce is increasingly being utilized by individuals to buy and sell products to and from one another. With this increase in use comes the need for specific studies regarding C2C e-commerce. This study develops and tests a model of buyers trust in C2C e-commerce. Examining previous trust models, perceived web site quality, third party recognition, fear of seller opportunism, information asymmetry, and Internet safety training are proposed to influence buyers trust. Additionally, the age the individual first started using a computer is proposed to moderate the relationship between Internet safety training and buyers trust. The findings indicate that all variables significantly influence buyers trust in C2C e-commerce, except Internet safety training and the moderation of age of first computer use. A discussion and conclusion are provided.

Consumer-to-Consumer e-Commerce Research in Information Systems Journals

This study conducts a literature review of a sample of information systems journals in order to determine the consumer-to-consumer (C2C) electronic commerce (e-commerce) research that currently exists. Thirty-five information systems journals are reviewed between the years 1997–2009, and the articles are categorized as being e-commerce and then, more specifically, as C2C e-commerce. The findings indicate the study of C2C e-commerce is 10.86 percent of the total e-commerce studies published, which is considerable given the multitude of e-commerce topics. However, the study indicates many additional areas within the C2C e-commerce area that need to be researched, such as e-service, mobile commerce, and trust.

The Role of Self-Efficacy, Trust, and Experience and the Mediating Effects of Satisfaction in the Choice of C2C E-Commerce among Young Adults

There are many avenues for consumers to transact with one another. Consumers are increasingly trying to find ways to interact and transact with other consumers via the Web. This study utilizes young adults to assess a consumer’s choice to use consumer-to-consumer (C2C) electronic commerce by examining a consumer’s computer self-efficacy, Web experience, and C2C electronic commerce trust. In addition, mediating effects of C2C electronic commerce satisfaction between the above-mentioned variables and C2C electronic commerce choice is investigated. The findings indicate only Web experience predicts a young adult’s choice for C2C electronic commerce. In addition, satisfaction was found to be a mediator between Web experience and choice. Implications for both practitioners and researchers are provided.