Klaes Rohde Ladeby

From Engineer-To-Order to Mass Customization

Purpose – Most mass customization literature focuses on the move from mass production to mass customization. However, in some literature engineer‐to‐order (ETO) companies are also claiming to have become mass customizers, although it can be questioned if these companies conform to popular definitions of mass customizers. The purpose of this paper is to ask the question: under which conditions is it reasonable to label ETO companies as mass customizers?Design/methodology/approach – First, definitions of mass customization are examined and related to ETO companies that move towards mass customization. Second, the individual transitions from mass production and ETO to mass customization are analyzed by: relating the transition to classifications from relevant literature; describing the motivations and risks associated with the transition; and defining some of the most important transition characteristics. Finally it is discussed if ETO companies can become mass customizers and under which conditions it would...

An approach for the development of visual configuration systems

How can a visual configuration system be developed to support the specification process in companies that manufacture customer tailored products? This article focuses on how visual configuration systems can be developed. The approach for developing visual configuration systems has been developed by Centre for Product Modelling (CPM) at The Technical University of Denmark. The approach is based on experiences from a visualization project in co-operation between CPM and the global provider of power protection American Power Conversion (APC). The visual configuration system was developed in 2001-2002 and has during its operation since the beginning of 2003 delivered promising results. The lead-time for approval of quotations has been reduced and the percentages of first-time-completed and correct configuration sessions are increased thanks to an increased user-interaction, caused by the visualization of the product in the visual configuration system.

From a literature review of product configuration definitions to a reference framework

Abstract This paper presents a reference framework for the configuration process. The reference framework is established through an extensive review of existing literature, and as such consolidates an extensive theoretical base. The review of literature shows a broadening of the understanding of the configuration task. The definition of the configuration task is somewhat ambiguous because different research groups define configuration tasks differently. This paper proposes a reference framework for configuration that permits a more precise understanding of a configuration task, a definition of the basic concepts in product configuration, and a total configuration system view that describes how operators come together to perform the configuration task in the configuration process. We will define the product, the product model, the configuration task, and the configuration system, and put the whole thing into perspective with the theory of technical systems, where we describe the configuration process and the different abstraction level of configurations. We will also use our resulting framework to describe sales configuration, technical configuration, and reconfiguration. We do this to synthesize previous work, to clarify and make coherent definitions of relevant terms, to extent the definition of product configuration to include “softer” products like information and service, and finally, to give a comparative framework to analyze work done in the field of product configuration. The total configuration system, together with the definition of key concepts, comprises a strong reference framework when working with, developing, and analyzing configuration systems.