Knut Laaser

Work, employment and society through the lens of moral economy:

In this article a moral economy approach is proposed that is informed by Karl Polanyi and E. P. Thompson, who capture the ubiquitous tension between a stable, moral and human society and the economic practices of self-regulating markets, and by Andrew Sayer’s consideration of lay morality. Moral economy is an analytical framework that gives voice to critical concerns for the workings of an increasingly disconnected capitalism, its inherent tendencies to treat labour as a ‘fictitious commodity’ and the impact this has on the well-being of individuals and wider society. Hence, at the heart of the approach suggested here is a normative understanding of mutual reciprocality and embedded sociality that raises questions about how to support the human capacity to flourish.

‘If you are having a go at me, I am going to have a go at you’: the changing nature of social relationships of bank work under performance management

Over the last three decades work and employment in the private and public sector are increasingly subject to marketization processes. A defining feature of marketized employment is the rise of performance management systems (PMS). This article utilizes a novel framework of Sayer’s moral economy approach and labour process theory to explore the changing nature of bank work and social relationships between branch managers and branch workers before and after the implementation of PMS in UK banks. This article illustrates how the social and moral texture of the social relationships between branch workers and their managers deteriorated after the implementation of PMS, resulting in the rise of hostile forms of engagement.

Quality Work and the Moral Economy of European Employment Policy

Following a decade of radical economic and workplace restructuring, it is important to understand how state employment policies support or deny human flourishing. This article utilizes a realist document analysis approach and reviews European employment policy through a moral economy lens. It fuses different moral economy approaches, drawing together the work of Karl Polanyi and Andrew Sayer a multi‐layered conceptual lens is offered that explores the tensions between a commodification of labour and human needs. A dominant market ideology is revealed, highlighting how quality work has been subsumed by the flexicurity agenda in the EU.

A neglected pool of labour? Frontline service work and hotel recruitment in Glasgow: A Neglected Pool of Labour?

The paper presented considers soft skills in the hospitality sector and explores how managers in four hotels in Glasgow, Scotland enact recruitment and selection processes. Empirically, the analysis is based on a rich cross case comparison including interviews, observations, attendance at training events and analysis of hotels’ recruitment and selection policies. Conceptually, the analysis draws on the work of Pierre Bourdieu and Andrew Sayer, portraying an understanding of social class as a social, economic, and cultural category and people’s agency as shaped by their habitus and lay normativity. Crucially, the paper reveals the pivotal role individual managers play in enabling and constraining opportunities for employment in the enactment of hotel recruitment policy and engagement with job applicants and new recruits. Overall, the analysis suggests that, despite many deterministic analyses of class, an organization’s recruitment, learning and development strategies, plus management’s commitment to make a difference, can positively impact on those who might otherwise be part of a neglected pool of labour.

A neglected pool of labour? Frontline service work and hotel recruitment in Glasgow

The paper presented considers soft skills in the hospitality sector and explores how managers in four hotels in Glasgow, Scotland enact recruitment and selection processes. Empirically, the analysis is based on a rich cross case comparison including interviews, observations, attendance at training events and analysis of hotels’ recruitment and selection policies. Conceptually, the analysis draws on the work of Pierre Bourdieu and Andrew Sayer, portraying an understanding of social class as a social, economic, and cultural category and people’s agency as shaped by their habitus and lay normativity. Crucially, the paper reveals the pivotal role individual managers play in enabling and constraining opportunities for employment in the enactment of hotel recruitment policy and engagement with job applicants and new recruits. Overall, the analysis suggests that, despite many deterministic analyses of class, an organization’s recruitment, learning and development strategies, plus management’s commitment to make a difference, can positively impact on those who might otherwise be part of a neglected pool of labour.

A neglected pool of labour? Frontline service work and hotel recruitment in Glasgow (Forthcoming/Available Online)

The paper presented considers soft skills in the hospitality sector and explores how managers in four hotels in Glasgow, Scotland enact recruitment and selection processes. Empirically, the analysis is based on a rich cross case comparison including interviews, observations, attendance at training events and analysis of hotels’ recruitment and selection policies. Conceptually, the analysis draws on the work of Pierre Bourdieu and Andrew Sayer, portraying an understanding of social class as a social, economic, and cultural category and people’s agency as shaped by their habitus and lay normativity. Crucially, the paper reveals the pivotal role individual managers play in enabling and constraining opportunities for employment in the enactment of hotel recruitment policy and engagement with job applicants and new recruits. Overall, the analysis suggests that, despite many deterministic analyses of class, an organization’s recruitment, learning and development strategies, plus management’s commitment to make a difference, can positively impact on those who might otherwise be part of a neglected pool of labour.