Kostadinka Toteva

Design of Knowledge Management Systems

In the information era knowledge is in the centre of organisational competitiveness and growth. It is difficult to manage knowledge as it resides in human minds. Its success requires a synergy of organisational, technological and human-focused initiatives and tools integrated in a Knowledge Management System. This paper provides guidance in a form of patterns on designing the core elements of such system -- infrastructure, info-structure and info-culture. It provides a framework for a set of patterns to be further developed, and based on already presented patterns at the European Conference for Patterns Language of Programming (EuroPLoP) in the areas of Knowledge Audit and Knowledge Management Strategy.

Audit of knowledge flows and critical business processes

The authors presented a series of business patterns for Knowledge Audit at EuroPLoP workshops trying to establish a pattern language in the field aimed at Knowledge Management practitioners, for managers of Small and Medium Enterprises, entrepreneurs, students, experts and consultants. As a follow-up of the previous work, in this paper are presented three patterns corresponding to the main tools used in the Knowledge Audit methodology - Knowledge Flows Analysis, Critical Knowledge Function Analysis and Knowledge Diagnostics. The patterns can be applied in knowledge-intensive organizations as they propose guidelines for solving specific problems of linking knowledge and business processes, better usage and provision of knowledge when and where it is needed and taking advantage of existing knowledge flows.

Social Network Analysis in Professional e-Recruitment

The present paper considers the importance of social networks for the success of the recruitment process in the knowledge society. It provides a short theoretical background on social network analysis (SNA) and the most common recruitment practices. The paper provides some results from a survey on the social networks usage by Bulgarian recruiters. On bases of the analysis made, a short specification of a tool supporting professional recruitment is provided.