Kristina Murphy

Public satisfaction with police : using procedural justice to improve police legitimacy

Abstract Policing research and theory emphasises the importance of supportive relationships between police and the communities they serve in increasing police effectiveness in reducing crime and disorder. A key reason people support police is that they view police as legitimate. The existing research literature, primarily from the United States, indicates that the most important factor in public assessments of police legitimacy is procedural justice. The present study is the first in an Australian jurisdiction to examine the effect of procedural justice and police legitimacy on public satisfaction with police. Using responses to a large postal survey (n = 2611), findings show that people who believe police use procedural justice when they exercise their authority are more likely to view police as legitimate, and in turn are more satisfied with police services. This study differs to US-based research in the greater importance of peoples evaluations of instrumental factors in judgments of police legitimacy. The findings are important as they confirm that peoples assessments of fair and effective policing in Australia will be enhanced by policing strategies that emphasise the use of procedural justice in encounters with the public.

Encouraging public cooperation and support for police

This paper explores how to increase public cooperation and support for police. To date, only a few studies have attempted to explore the role that procedural justice plays in shaping the publics willingness to assist police in crime control. The present study explores this much neglected field of research using both crosssectional survey data and panel data. The study finds that views about police legitimacy do influence public cooperation with the police, and that those who view the police as more legitimate are more likely to assist police to control crime. The key antecedent of legitimacy is procedural justice; those who are more likely to believe police use procedural justice in their dealings with the public are more likely to perceive police as legitimate.

Fostering cooperation with the police: How do ethnic minorities in Australia respond to procedural justice-based policing?:

Public cooperation with police is essential for the control of crime and disorder. Hence, understanding factors that shape public cooperation with the police is important. However, Australian and international studies show that police find it difficult to elicit cooperation from ethnic communities, this made difficult by the fact that ethnic groups display low levels of trust and confidence in the police. This study examines the role that procedural justice plays in fostering minority group perceptions of police legitimacy and their willingness to cooperate with police. Using survey data collected from 1204 Australian citizens, this study tests whether procedurally fair policing can enhance perceptions of police legitimacy and nurture cooperation among ethnic minorities in Australia. Findings reveal that procedural justice predicts views of police legitimacy more so than instrumental factors for both minority and majority group members. The results also suggest that ethnicity moderates the effect of procedural justice on cooperation; specifically, procedural justice is shown to be less effective for nurturing cooperation among ethnic minorities than majority group members. A group identity perspective is used to explain these findings. The findings also have implications for how the police can foster better relationships with ethnically diverse communities.

Enforcing Tax Compliance: To Punish or Persuade?

A long standing debate has existed between those who believe deterrence-based enforcement strategies work for gaining compliance from offenders and those who believe gentle persuasion and cooperation is more effective. This article is concerned with the issue of how to best deal with offenders so as to increase support for the law and lower the rate of subsequent re-offending. Using survey data from 652 taxpayers who have been through an enforcement experience with the Australian Taxation Office, the present study will show that depending on how an enforcement experience is perceived by offenders (as either stigmatic or reintegrative in nature) can influence the feelings of resentment they experience, but more importantly these feelings of resentment mediate the effect of punishment on subsequent compliance behaviour. In other words, it is these feelings of resentment in response to disapproval that go on to predict who will and will not comply with their subsequent obligations under the law.

Dissociations between implicit and explicit memory in children: The role of strategic processing and the knowledge base

A review of the literature shows that explicit memory develops substantially from three years of age to adulthood, while implicit memory remains stable across this age range. Previously, this developmental dissociation has been attributed to different memory systems, or to confounds with perceptual vs. conceptual processing. Prompted by an alternative developmental framework, the experiments reported here provide evidence against both interpretations. Instead, it will be argued that (a) the implicit-explicit developmental dissociation reflects differences in strategic processing (strategy use and metamemory) across childhood and (b) that implicit memory can show development if a childs knowledge base in the tested domain is developing with age.

Ethnicity, trust and cooperation with police: testing the dominance of the process-based model

Some scholars question whether procedural justice is the key driver in promoting support for the police across all cultural contexts. In this study we examine the relationship between procedural justice, police performance, trust in the police and the willingness to cooperate with the police, and we compare Vietnamese and Indian ancestral groups with the general population in Australia. We find that procedural justice is less effective in encouraging cooperation with the police among Vietnamese and Indian ancestral groups when compared with a general population group. Procedural justice is also found to be less effective in promoting trust among Vietnamese participants, compared with the general population group. Instead, police performance is found to be more effective in promoting trust in the police among Vietnamese participants. We set out to explain these observed differences and describe why some ethnic minority groups may judge process-based factors to be less important when it comes to trusting the police or being willing to cooperate with the police.

Policing at the margins: fostering trust and cooperation among ethnic minority groups

Over the past few decades, Australia has become less dominated by White-European cultural groups and is increasingly characterized by racial and cultural diversity. This diversity brings many benefits, but it also poses challenges for governance. Authorities such as the police are faced with greater diversity in cultural norms, values, identities, and attitudes toward police and the law. This increase in diversity may therefore have implications for the ability of police to foster trust, obtain compliance, and encourage cooperation among certain groups. Procedural justice has been regarded as central to improving public trust and confidence in authorities. This paper will use survey data to examine the role that procedural justice policing can play in promoting trust and cooperation among ethnic minority groups living in Australia.

Procedural justice policing and citizen compliance behaviour: the importance of emotion

Research consistently finds that if authorities use procedural justice in encounters with the public then this will promote citizen cooperation and compliance with the law. Recently, the importance of peoples emotional reactions in response to procedural justice and injustice, and the subsequent effect this has on behaviour have been examined. This paper utilises a multi-method approach to examine the mediating role that negative affect plays in the effect of procedural justice policing on citizen compliance behaviour. Study 1 utilises both cross-sectional and longitudinal field survey data collected from Australian citizens who have had a recent contact with a police officer. Study 2 utilises an experimental vignette study designed to assess the causal mechanisms involved in the procedural justice–emotion–compliance relationship. Both studies find that procedural justice is linked to peoples self-reported propensity to comply with police. Study 1 and 2 also find that negative affect mediates this relationship. These findings have important implications for training police to interact with the public in a manner that reduces negative emotions and ensures the highest level of compliance from the public.

Victim Willingness to Report Crime to Police: Does Procedural Justice or Outcome Matter Most?

Abstract Research has shown that procedural justice is an important predictor of victims’ satisfaction with the criminal justice system. What remains relatively unclear, however, is whether procedural justice is more important to victims than other instrumental factors, such as the outcome favorability of their encounters with police. Some studies find that victims are more satisfied with the criminal justice system when they have received a favorable outcome, while others show that procedural justice elements dominate their concerns. To date, only three studies have investigated this issue in the context of victims’ willingness to cooperate with the police. Again, however, the results have been inconclusive. The present study utilizes survey data collected from a representative sample of 1,204 Australians to show that the effect of procedural justice on victims’ willingness to report crime to police is context specific. For some victim types, procedural justice is more important, while for other victim types, instrumental factors dominate their decision to report crime.

Policing terrorism with procedural justice: the role of police legitimacy and law legitimacy

Research shows that procedural justice influences public cooperation with the police. However, it cannot be assumed that factors that influence cooperation in general crime control also apply to people’s willingness to cooperate in counter-terrorism. This proposition is tested among a sample of Arabic-speaking people in Australia. We explore whether procedural justice has an impact on reported willingness to cooperate in counterterrorism policing, and if this is mediated by law legitimacy and identity related factors. Our results show that perceptions about the legitimacy of the law and identification with Australian society matter a great deal when it comes to predicting cooperation in counter-terrorism. In contrast, perceptions of police legitimacy matter most for predicting cooperation in general crime control activities. Our discussion and results are linked to debates about how best to police terrorism.