Kundan Singh

Taking on webRTC in an enterprise

WebRTC, Web Real-Time Communications, will have a major impact on enterprise communications, as well as consumer communications and their interactions with enterprises. This article illustrates and discusses a number of issues that are specific to WebRTC enterprise usage. Some of these relate to security: firewall traversal, access control, and peer-to-peer data flows. Others relate to compliance: recording, logging, and enforcing enterprise policies. Additional enterprise considerations relate to integration and interoperation with existing communication infrastructure and session-centric telephony systems.

Building Communicating Web Applications Leveraging Endpoints and Cloud Resource Service

We describe a resource-based architecture to quickly and easily build communicating web applications. Resources are structured and hierarchical data stored in the server but accessed by the endpoint via the application logic running in the browser. The architecture enables deployments that are fully cloud based, fully on-premise or hybrid of the two. Unlike a single web application controlling the users social data, this model allows any application to access the authenticated users resources for application mash-ups, e.g., user contacts created by one application are used by another on permission from the user instead of the first application. We present a Rtisy, a platform to further simplify web application development by using pre-built communication widgets for common use cases such as phone call, conferencing, call distribution and video publish or play. The architecture extends beyond web to native applications and reduces the barrier between web and non-web applications for communication. Our resource access protocol acts as a generic signaling mechanism for the emerging WebRTC (Web Real-Time Communications). We have implemented several applications completely in HTML5 running in the browser using this resource-based architecture.

SIP APIs for voice and video communications on the web

Existing standard protocols for the web and Internet telephony fail to deliver real-time interactive communication from within a web browser. In particular, the client-server web protocol over reliable TCP is not always suitable for end-to-end low latency media path needed for interactive voice and video communication. To solve this, we compare the available platform options using the existing technologies such as modifying the web programming language and protocol, using an existing web browser plugin, and a separate host resident application that the web browser can talk to. We argue that using a separate application as an adaptor is a promising short term as well as long-term strategy for voice and video communications on the web. Our project aims at developing the open technology and sample implementations for web-based real-time voice and video communication applications. We describe the architecture of our project including (1) a RESTful web communication API over HTTP inspired by SIP message flows, (2) a web-friendly set of metadata for session description, and (3) an UDP-based end-to-end media path. All other telephony functions reside in the web application itself and/or in web feature servers. The adaptor approach allows us to easily add new voice and video codecs and NAT traversal technologies such as Host Identity Protocol. We want to make web-based communication accessible to millions of web developers, maximize the end user experience and security, and preserve the huge global investment in and experience from SIP systems while adhering to web standards and development tools as much as possible. We have created an open source prototype that allows you to freely use the conference application by directing a browser to the conference URL.

A case for SIP in Javascript

This article presents the challenges and compares the alternatives to interoperate between SIP-based systems and the emerging standards for web real-time communication (WebRTC). We argue for an endpoint- and web-focused architecture, and present both sides of the SIP in JavaScript approach. Until WebRTC has ubiquitous cross-browser availability, we suggest a fallback strategy for web developer: detect and use HTML5 if available; otherwise, fall back to a browser plugin.

Developing WebRTC-based team apps with a cross-platform mobile framework

We present lessons learned in developing cross platform multi-party team applications. Our apps include a range of communication and collaboration scenarios: document and content sharing in a team space, an agent-based meeting helper, phone number dialer via a voice-over-IP (VoIP) gateway, and multi-party call in peer-to-peer or client-server mode. We use web real-time communication (WebRTC) to enable the audio and video media paths in the apps. We use frameworks such as Chrome Apps and Apache Cordova to create apps that can be accessed from a browser, or installed on a desktop, mobile device, or wearable. The challenges and techniques described in our paper related to audio, video, network, power conservation and security are important to other developers building cross-platform apps involving WebRTC, VoIP and cloud services.

Vclick: Endpoint Driven Enterprise WebRTC

We present a robust, scalable and secure system architecture for web-based multimedia collaboration that keeps the application logic in the endpoint browser. Vclick is a simple and easy-to-use application for video interaction, collaboration and presence using HTML5 technologies including WebRTC (Web Real Time Communication), and is independent of legacy Voice-over-IP systems. Since its conception in early 2013, it has received many positive feedbacks, undergone improvements, and has been used in many enterprise communications research projects both in the cloud and on premise, on desktop as well as mobile. The techniques used and the challenges faced are useful to other emerging WebRTC applications.

Enterprise WebRTC Powered by Browser Extensions

We use browser extensions to solve two important issues in adopting WebRTC (Web Real-Time Communications) in enterprises: how to integrate WebRTC-centric communication with existing systems such as corporate directories, communication infrastructure and intranet websites, and how to traverse media paths across enterprise firewalls. Vclick is a simple and easy to use web-based video collaboration application that enables click-to-call from other webpages. SecureEdge is a network border traversal system for policy and security enforcement, and consists of a secure media relay that sits at the network border or in the cloud. A browser extension in the enterprise users device transparently injects this media relay in every WebRTC media path needing to traverse the enterprise network edge to enable authenticated border traversal without help from the websites hosting the WebRTC pages. We attempt to generically support WebRTC in enterprises on a variety of application scenarios instead of creating another fragmented communication island. The challenges faced and techniques used in our proof-of-concepts are likely extensible to other enterprise WebRTC scenarios using the emerging HTML5 technologies.

ALICE: Avaya Labs Innovations Cloud Engagement

We present the architecture and implementation of our enterprise cloud portal named ALICE, Avaya Labs Innovations Cloud Engagement, which provides self-service access to service developers, tenants, and users to various communication and collaboration applications. Currently ALICE is used for field testing of advanced research prototype services based on technologies such as WebRTC and HTML5. This paper describes the current portal and extensions to support multi-tenancy. We describe challenges in creating a self-service multi-tenant SaaS (software-as-a-service) portal to host communications and collaboration applications for small to medium scale businesses. The challenges faced and the techniques used in our architecture relate to security, provisioning, management, complexity, cost savings and multi-tenancy, and are applicable and useful to other cloud deployments of diverse enterprise applications.

User Reachability in Multi-Apps Environment

Recent progress in web real-time communication (WebRTC) promotes multi-apps environment by creating islands of communication apps where users of one website or service cannot easily communicate with those of another. We describe the architecture and implementation of a multi-platform system to do user reachability in multiple communication services where users decide how they want to be reached on multiple apps, e.g., in an organization that has voice-over-IP, web conferencing and messaging from different vendors. Our architecture separates the user contacts from reachability apps, supports user and endpoint driven reachability policies, and has several independent and non-interoperable WebRTC-based apps for two-way and multi-party multimedia communication. Our flexible implementation can be used for enterprise or personal communications, or as a white-labeled app for consumers of a business.