Kyeong-Seok Han

A study on the service quality of SMEs management consulting affecting the perceived management performance in mobile communication environments

A management consulting industry is a typical advisory service industry which proposes a solution to firm’s work problem or helps make an important decision on management. The number of employees of the management consulting industry in Korea was 27,250 in 2009, and the number of consulting firms and sales figures reached 2,880 and KRW4,128 billion, respectively, and it is steadily showing high growth rate [1]. However, in spite of this growth in the management consulting in mobile communication environments, Korean consulting firms have a number of problems due to deepening competition in consulting, narrowing management consulting markets, lack of funding power, and lack of home consultants, etc. [2]. It is needed to improve a capacity for adapting to environmental changes, to strengthen competitiveness against foreign consulting firms, to secure market confidence, to improve productivity, and others in order to change the home industrial structure and to sharpen the competitiveness of consulting firms. Enhancing the service quality of companies by a consulting firm is also considered to be an important factor for a customer [3].

A Study on the Common Collaboration Platform Activation of Cloud-Based Manufacturing Supply Management System (SCM)

It is important to study and apply the application method developed to service from the SCM module for designing SaaS level to the cloud system, which supports SCM tasks such as procurement, purchase, logistics and standard information as to industrial sectors. These industrial sectors are divided into sewing clothes manufacturing, other metal processing product manufacturing and building construction business in terms of usage targets of cloud-based common collaboration platform. In addition, based on the importance and object of works such as common collaboration process, cloud-based common collaboration platform objective model is designed by selecting development model and service model suitable for this study. The cloud-based common collaboration platform will be used by many and unspecified companies, which is provided as the form of public cloud. Target model design means SaaS level finally. In the case of module development costs of collaboration works, it is required to be studied more to the future. By the way, in the case of the common collaboration module, the SCM tasks which can be applied to all industrial sectors have been calculated, which was based on the manufacturing industry. Since the SCM-related functions provided by the cloud-based common collaboration platform are not specific to the specified companies sectors, they are available to all companies. Furthermore, the SCM-related functions provided by the cloud-based common collaboration platform are various and selected by the modules freely because they are provided at the level of the cloud SaaS. The SCM-related functions provided by the cloud-based common collaboration platform are easy to select. It is necessary to make universal service available to the enterprise unlike the government that has been carrying out the support project to the specified company sectors on a one-to-one basis.

A Study on Mobile Application Advertising Users' Perceived Perception and Service Recovery

In general, service failure occurs inevitably and the customers who experienced the greater dissatisfaction have the higher expectations of service recovery. However, most of the previous studies have focused on the evaluation and risk factors of pre-service quality. Thus, this study is contrary to the numerous previous studies and focus on the effectiveness of mobile application advertisement users` perceived perception on service recovery after service fails. A research model presented in this study is based on the Equity Theory and deeply evaluated the effectiveness of Distributive Justice, Interactional Justice, and Authenticity Relevance on Service Recovery. The survey of this study was conducted among 286 users who have experienced a services recovery of mobile application advertising. As a result, among all the factors of users of mobile application advertising, Distributive Justice, Interactive Justice, and Relevance have a positive impact to Satisfaction. In addition, Distributive Justice, Authenticity and Satisfaction also have a positive impact to Trust. Ultimately, Satisfaction and Trust have a positive impact to Service Recovery. The results of this study are expected as a reference for presenting a new business model for mobile application advertising industry, reducing business risk and enriching the related researches.

A Study on Green IT Evaluation Indicators

With the international community’s efforts to respond to climate changes progressing in the world, Green IT technologies have also developing rapidly. As green IT technologies against climate change has emerged as the agenda of social sciences, the concept of green IT has evolved into two types: greening of IT and greening by IT. In order to cope with the long-term climate change, it is necessary to discuss whether the greening of IT and the greening by IT evolve in some way. In this context, this study reviewed in depth green IT research trends as well as concepts of greening of IT and greening by IT to respond to climate change. Furthermore, it proposed a life cycle assessment (LCA) as an indicator for assessing green IT. The results of this study are expected to contribute to solving political problems with green IT and continuing research in the climate change era. They are also presented to make a contribution to the development of Received (January 25, 2016), Review Result (February 10, 2016) Accepted (February 17, 2016), Published (April 30, 2016) 156-743 Department of IT Policy and Management, Soongsil University, Seoul, Korea email: cnn5001kr@naver.com 156-743 Graduate School of Software, Soongsil University, Sangdo-dong, Dongjak-gu, Seoul, Korea email: keita89@naver.com 156-743 Dept ITPM, Soongsil Univ., Sangdo 1-dong, Dongjak-gu, Seoul, Korea email: kshan@ssu.ac.kr (Corresponding Author) 156-743, Graduate School of Software, Soongsil University, Seoul Korea email : kjb123@ssu.ac.kr A Study on Green IT Evaluation Indicators Copyright c 2016 HSST 10 IT industry in Korea by presenting the concepts of greening of IT and greening by IT. Based on this, in this study, as a precondition of Green IT, Discussed by emphasize the need for environmental load measurement method based on the entire life cycle of the product is finished.