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Laurent Philonenko

Cisco Systems, Inc.

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Publication

Featured researches published by Laurent Philonenko.

Archive | 2008

Method and apparatus for maintaining dynamic queues in call centers using social network information

Sanjeev Kumar; Mukul Jain; Laurent Philonenko; Joseph F. Khouri

Archive | 2011

Using Gestures to Schedule and Manage Meetings

Shantanu Sarkar; Laurent Philonenko; Cary Bran; Ali Ebrahami

Archive | 2006

Method and System for Managing a Plurality of Virtual Talk Groups

Shmuel Shaffer; Shah Talukder; Kittur V. Nagesh; Laurent Philonenko; Douglas J. Hall; Yogesh Kalley

Archive | 2007

Automatic restriction of reply emails

Joseph F. Khouri; Laurent Philonenko; Mukul Jain

Archive | 2008

Customer service center based on tags

Sanjeev Kumar; Laurent Philonenko; Muralidhar K. Sitaram

Archive | 2008

Self-adjusting email subject and email subject history

Joseph F. Khouri; Sanjeev Kumar; Laurent Philonenko; Mukul Jain

Archive | 2008

PROCESSING MULTI-PARTY CALLS IN A CONTACT CENTER

Joseph F. Khouri; Mukul Jain; Laurent Philonenko; Sanjeev Kumar

Archive | 2007

Automated Video Presence Detection

Joseph F. Khouri; Laurent Philonenko; Mukul Jain

Archive | 2007

Text oriented, user-friendly editing of a voicemail message

Joseph F. Khouri; Laurent Philonenko; Mukul Jain; Shmuel Shaffer

Archive | 2007

Identification of multiple persons on a phone call

Mukul Jain; Joseph F. Khouri; Laurent Philonenko; Shmuel Shaffer; Paul J. Russell

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Collaboration

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Joseph F. Khouri

Cisco Systems

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Mukul Jain

Cisco Systems

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Sanjeev Kumar

Cisco Systems

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Shmuel Shaffer

Cisco Systems

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Alan D. Gatzke

Cisco Systems

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Ali Ebrahami

Cisco Systems

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Cary Bran

Cisco Systems

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Douglas J. Hall

Cisco Systems

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Kittur V. Nagesh

Cisco Systems

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Paul J. Russell

Cisco Systems

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