Laurette Dubé

Surprisingly Simple Routes to the Top

Examining the cases of the four overall champions in the wide-ranging study of best practices in the American lodging industry, one sees the importance of collaborative leadership, constant education and reeducation, and a devotion to innovation. The four cases are the Four Seasons Hotel (Washington, D.C.), J. Willard Marriott, Jr., of Marriott International, Ali Kasikci of the Peninsula Hotel (Beverly Hills), and the Ritz-Carlton Hotel Company. Each of the individuals or operations maintains an unwavering focus on developing ways to create value for the guests of their hotel, company, or brand.

Evaluation of food quality in geriatric institutions.

PURPOSE The aim was to develop a strategy for evaluating food sensory quality in an institutional setting, the Parameter Specific Sensory Quality (PSSQ) approach, and to compare the inter-evaluator judgement concordance (IEC) using the PSSQ tool versus a traditional tool (TT). METHODS Inter-evaluator judgement concordance was assessed before and after participants underwent 12 (Study 1) or eight hours of training (Study 2). In Study 1, the IEC was determined before training using the traditional tool only (29 food items) and after training using both the traditional tool and the PSSQ (28 food items). In Study 2, the IEC was determined before and after training using the PSSQ (19 food items). Intraclass correlation coefficients (ICCs) were used to measure the IEC, and data were compared using Fishers transformation. RESULTS Study 1 highlighted the poor IEC for the traditional tool in general (ICC(pre)=0.41 vs. ICC(post)=0.43; p>0.1), especially in comparison with that for the PSSQ (ICC(PSSQ)=0.88 vs. ICC(TT)=0.43; p<0.01). Study 2 corroborated the excellent performance of the PSSQ, even when participants had as few as eight hours of training (ICC(post)=0.93). CONCLUSIONS The inter-evaluator judgement concordance in the evaluation of food sensory quality is fundamental to the generation of valid and useful information. Study results suggest that the food sensory IEC could be improved in hospital settings through the use of a parameter-specific approach, and that this improvement could help ensure the provision of foods of consistent quality.Purpose: The aim was to develop a strategy for evaluating food sensory quality in an institutional setting, the Parameter Specific Sensory Quality (PSSQ) approach, and to compare the inter-evaluator judgement concordance (IEC) using the PSSQ tool versus a traditional tool (TT). Methods: Inter-evaluator judgement concordance was assessed before and after participants underwent 12 (Study 1) or eight hours of training (Study 2). In Study 1, the IEC was determined before training using the traditional tool only (29 food items) and after training using both the traditional tool and the PSSQ (28 food items). In Study 2, the IEC was determined before and after training using the PSSQ (19 food items). Intraclass correlation coefficients (ICCs) were used to measure the IEC, and data were compared using Fishers transformation. Results: Study 1 highlighted the poor IEC for the traditional tool in general (ICCpre=0.41 vs. ICCpost=0.43; p>0.1), especially in comparison with that for the PSSQ (ICCPSSQ=0.88 vs. ICCTT=0...Purpose: The aim was to develop a strategy for evaluating food sensory quality in an institutional setting, the Parameter Specific Sensory Quality (PSSQ) approach, and to compare the inter-evaluator judgement concordance (IEC) using the PSSQ tool versus a traditional tool (TT). Methods: Inter-evaluator judgement concordance was assessed before and after participants underwent 12 (Study 1) or eight hours of training (Study 2). In Study 1, the IEC was determined before training using the traditional tool only (29 food items) and after training using both the traditional tool and the PSSQ (28 food items). In Study 2, the IEC was determined before and after training using the PSSQ (19 food items). Intraclass correlation coefficients (ICCs) were used to measure the IEC, and data were compared using Fishers transformation. Results: Study 1 highlighted the poor IEC for the traditional tool in general (ICCpre=0.41 vs. ICCpost=0.43; p>0.1), especially in comparison with that for the PSSQ (ICCPSSQ=0.88 vs. ICCTT=0...