Laurie-Anna Dubois

Crisis Management and Simulation Training: Analysis of Crisis Managers’ Behavior Using Activity Logs

Crises are key moments in companies’ lifetimes, especially for high risks industrial systems. The Expert’Crise project trains managers to manage crises through theoretical training and accident simulation exercises. The trainees’ performance during the exercise is a key factor in their learning process, which is completed by a debriefing. However, a detailed analysis is needed to understand what exactly happens between the managers inside the crisis room during the exercises. We have, therefore, developed a methodology, based on observations, in order to give feedback to managers and to suggest recommendations for improving emergency planning.