Leanne Schubert

Perspectives on Neoliberalism for Human Service Professionals

This article provides an overview of recent perspectives on neoliberalism, which serve as a foundation for the assessment of neoliberalism’s influence on human services practice. Conventionally, neoliberalism has been conceived of as an ideology, but more recent perspectives regard neoliberalism as an art of government, a thought collective, and an uneven but path-dependent process of regulatory development. We argue that these new perspectives have the potential to contribute to our critical capacity and open avenues for the analysis of contemporary transformations of public policy and its delivery.

Australian Workers’ Narratives about Emergency Relief and Employment Service Clients: Complex Issues, Simple Solutions

Abstract This paper illuminates two under-investigated, and often intersecting, frontline services accessed by unemployed people. It reports on the narratives of 32 Australian service providers working in emergency relief or employment services during 2012, including perceptions of clients’ presenting issues and problems, and rationale for intervention. Workers tended to use reductionist and individualistic terms to describe complex client issues suggesting self-motivation and personal responsibility were key to gaining employment or alleviating poverty. Clients were often viewed as having the power to change their circumstances, while workers appeared unaware of their positional power and drew from dominant conservative discourse about welfarism and unemployment to fortify their compliance requirements. The findings are discussed in relation to service delivery and reform.

Hovering above the stream: Perception, experience and identity at the frontline of work with Australian unemployed clients

This article reports on qualitative Australian research that was conducted with 32 workers from Job Services Australia and Emergency Relief agencies. Researchers investigated the operationalisation of assistance for unemployed people to illuminate the language, discourse and processes through which workers and unemployed people were constructed within the quasi-market culture. Findings included individualistic and behaviourist frames, paradoxical positions in relation to client choice and blame, and a metaphorical frame which reinforced position, status and difference. This study provides important evidence from the frontline of Australia’s deregulated employment services, adding to the growing body of international social work literature pertaining to neoliberal welfare reform.

Doctoral research from a feminist perspective: Acknowledging, advancing and aligning women’s experience:

This paper discusses three feminist research principles through three doctoral studies and their accompanying supervision and support group: (i) capturing women’s experience; (ii) improving women’s lives; and (iii) equalising power. These guiding principles assisted in understanding the connections between feminist theory and the respective studies on: older people experiencing family estrangement (Kylie); a mentoring program with women from disadvantaged backgrounds (Jennifer); and arts-based intervention research to raise awareness of domestic violence in a disadvantaged community (Leanne). It discusses the way in which these guiding principles informed the studies and the supervision process from the students’ and supervisor’s perspective.