Leila Johannesen

Human interaction with intelligent systems: an overview and bibliography

This paper presents a structured bibliography of the body of knowledge that has begun to accumulate on how to integrate intelligent computers and human practitioners into an effective cooperative system. Work on this topic is divided into four major sections. The first covers empirical work related to human-intelligent system cooperation. The second covers work in system building, i.e., prototypes that instantiate new concepts and capabilities for more effective cooperative interaction with people. The third section reviexvs concepts for human-intelligent system cooperation based on models of human performance and errors or models of the cognitive demands of domain tasks. The fourth section includes review articles, books and workshops relevant to this are&

Human interaction with intelligent systems: trends, problems and new directions

The research presented involved reviewing the style of cooperative interaction and the supporting human-computer interface capabilities of several intelligent NASA fault management systems. A description is presented of some of the common trends observed, the recurring obstacles that block effective communication, and the new capabilities that will be needed for AI systems to become team players.<<ETX>>

Cooperative Communications in Dynamic Fault Management

The motivation for this research is to further theory on the development of artificial intelligence systems that function as “team players” in dynamic fault management applications. One challenge is effectively supporting the practitioner in understanding the assessments and actions of the intelligent system. The typical expert system approach to explanations is not well suited to the cognitive demands of dynamic fault management. In order to gain insight into effective cooperative interaction in dynamic fault management, we have undertaken a field of study of practitioners in one such domain, anesthesiology. We analyze the findings using the theoretical framework of a common ground and common frame of reference.

The Sophistry of Guidelines: Revisiting Recipes for Color Use in Human-Computer Interface Design

A survey study of color guidelines for user-computer interface design was undertaken and assessed against relevant knowledge about the human perceptual system. The main problem found is that some guidelines are dissociated from knowledge of how the human perceptual system works in relation to the constraints of the computer as a medium for perception. The guidelines approach, whose goal is to produce straightforward, concise recommendations for a diverse audience, may encourage this situation. Some specific problems and gaps in color guidelines are discussed. An alternative approach based on gearing guidance to the difficulties and common problems faced by designers is sketched.