Leonid Grebennikov

Investigating attrition trendsin order to improvestudent retention

Purpose – This paper aims to focus on the experience of monitoring of first year student attrition in a large metropolitan multi‐campus university during 2004‐2010. The paper seeks to discuss the trends in student attrition which have been found and identify key issues which have been and need to be addressed by the university in order to increase retention.Design/methodology/approach – A specially designed survey was repeated across the years and completed over the period by 2,085 undergraduate students who left the university before the end of their first year of study.Findings – The most important of issues which need to be addressed by the university are sufficient, correct and clear information provided to prospective students about the course before they enrol and high‐quality course advice about subject choices after enrolment.Research limitations/implications – Sufficient, correct and clear information provided to prospective students about the course remains an area in need of improvement. Theref...

Gender and higher education experience: a case study

This research seeks to contribute to current discussion of gender differences in experience of higher education. Its specific focus is to compare the assessment of various university services by male and female students. The research sample consisted of 9793 students who participated in three University of Western Sydney surveys in 2004 and 2005. The results suggest that, first, female students place higher importance on the majority of the university’s services than do male students; second, as female students advance through their studies, they appear more demanding about the quality of services, while male students remain comparatively tolerant; and third, while all students consider that some areas warrant improvement, this is significantly more so for female than for male students. Specifically, the key areas for improvement from female students’ perspective are the relevance and instructional clarity of the course and efficiency of administration. It is recommended that, considering the current trends in higher education across gender, a sharper focus on these areas for improvement action could help the university ensure equity and better manage competition.

Parameters in Television Captioning for Deaf and Hard-of-Hearing Adults: Effects of Caption Rate Versus Text Reduction on Comprehension

Caption rate and text reduction are factors that appear to affect the comprehension of captions by people who are deaf or hard of hearing. These 2 factors are confounded in everyday captioning; rate (in words per minute) is slowed by text reduction. In this study, caption rate and text reduction were manipulated independently in 2 experiments to assess any differential effects and possible benefits for comprehension by deaf and hard-of-hearing adults. Volunteers for the study included adults with a range of reading levels, self-reported hearing status, and different communication and language preferences. Results indicate that caption rate (at 130, 180, 230 words per minute) and text reduction (at 84%, 92%, and 100% original text) have different effects for different adult users, depending on hearing status, age, and reading level. In particular, reading level emerges as a dominant factor: more proficient readers show better comprehension than poor readers and are better able to benefit from caption rate and, to some extent, text reduction modifications.

Student voice: using qualitative feedback from students to enhance their university experience

Many performance indicators in Australian higher education are based on the quantitative data from student feedback surveys, while the qualitative data usually generated by these surveys receive relatively limited attention. This paper argues that these data, if collected and analysed in a systematic way, can be used as an effective and robust institutional performance indicator and can assist in the enhancement of the student experience. The paper describes a comparative analysis of qualitative data generated at a large metropolitan multi-campus university by the annual Course Experience Questionnaire during 2001–2011. In total, approximately 78,800 student open-ended comments have been analysed via CEQuery – a software tool that facilitates analysis of the written comments. The results compared across the years allow the university to identify key trends in student experience and areas that warrant an improvement focus. The paper provides examples on how the university uses the data. It concludes that to be successful, universities should include a focus on what students have to say in their own words and incorporate such feedback into their priorities.

Monitoring Trends in Student Satisfaction

Over the last decade, the assessment of student experience has gained significant prominence in Australian higher education. Universities conduct internal surveys in order to identify which of their services students rate higher or lower on importance and performance. Thus, institutions can promote highly performing areas and work on those needing improvement, while students are given an opportunity to influence decision-making in both academic and non-academic spheres of campus life. National student surveys conducted by the government aim to maintain quality assurance in the sector, benchmark outcomes, and, in some cases, reward better performing institutions. This paper outlines the findings of a study which monitored the entire student experience in a large metropolitan multi-campus university during 2005–2011. A specially designed biennial survey was repeated across the years, and completed over the period by 10,562 students from all key cohorts. This paper discusses the trends in perceived importance and performance of various university services and key issues the university has been addressing in order to enhance student experience. It concludes that: (a) the time series data provide a powerful lens into the university’s strategies, initiatives and actions which worked well and those needing further effort or adjustment; (b) it is the total experience of the university that shapes students’ judgements, not just what happens in the classroom; and (c) taking a systematic approach to student feedback, and acting on the results in a timely manner, can significantly improve student engagement and satisfaction.

Australian higher education leaders in times of change: the role of Pro Vice-Chancellor and Deputy Vice-Chancellor

This paper discusses responses provided by 31 Pro Vice-Chancellors (PVCs) and Deputy Vice-Chancellors (DVCs) who were part of a larger study of more than 500 higher education leaders in roles ranging from DVC to head of programme in 20 Australian universities. Using both quantitative and qualitative data the paper gives an insiders perspective on what the roles of DVC and PVC are like at the daily level. It identifies the key focus of the roles, highlights the criteria these leaders use to judge that they are effectively performing them and outlines the relative impact of different influences on their work. It then discusses their views on what being in such a role is like, including its key satisfactions and challenges; and identifies the capabilities seen to be central to managing in such a context. Finally, it provides insights into how such leaders have gone about learning their role. The paper indicates how these findings can be used to address the current succession crisis for leaders in such critical roles. It shows how the data generated can be used to build leadership from within by identifying leaders with potential early on in their career, how the findings can be used to give selection processes more focus and how leadership development programmes can best be shaped to be effective. Having a high level of emotional intelligence is identified as a key ingredient in the successful delivery of such roles.

Commencing student experience : new insights and implications for action

Abstract In many developed countries, including Australia, it is common practice to regularly survey university students in order to assess their experience inside and beyond the classroom. Governments conduct nationwide surveys to assess the quality of student experience, benchmark outcomes nationally and in some cases reward better performing institutions. Internal surveys aim to identify which aspects of university services student rate higher or lower on their importance and performance. Thus, universities can promote highly performing areas and work on those needing improvement. Traditionally students are surveyed at the end of each year of study. However, in recent years, some Australian universities have introduced surveys for commencing students focusing on their experience in the first few weeks of study. This article investigates whether surveying students at the early stage can be informative and help universities manage proactively student expectations to optimise first year engagement and retention. The research sample consisted of 8228 first year undergraduate students who participated in the Commencing Student Survey (CSS) conducted by a large multi-campus Australian university in 2010 and 2011. The results have significant implications for the universitys first year retention strategy and consistently suggest the importance of: helping new students with learning methods; staff accessibility and responsiveness; course flexibility; implementing a wide range of formal and informal peer support activities and systems; giving students better prior training on what will happen at university; and providing new students with guides on how the university works and how to do well, written by experienced and successful students from their group.

Preschool teachers’ exposure to classroom noise

This research examined exposure to classroom noise of 25 full‐time teaching staff in 14 preschool settings located across Western Sydney. The results indicated that one teacher exceeded the maximum permissible level of daily noise exposure for employees under the health and safety legislation. Three staff approached this level and 92% of teachers were subjected to daily noise exposure which, if occurs repeatedly, is considered potentially harmful. Nine staff recorded peak noise rates in excess of the permitted limit. High levels of noise were evident when large numbers of students were located in confined areas, when they were involved in rough play or were distressed, when the students dropped heavy play equipment, and during music sessions. Further research on noise in early educational settings across different nations appears to be valuable for understanding both the scope of the problem and possible remedies.

Psychological effects of classroom noise on early childhood teachers

The aim of this research was to examine the relationship between exposure to classroom noise and the psychological well-being of full-time teaching staff in 14 preschool settings located across Western Sydney. The participants comprised 25 teachers, each of whom was administered a range of instruments. The results indicated that 40% of teachers were subjected to daily or peak noise exposures beyond the maximum permissible levels according to the Australian Occupational Health and Safety (OH&S) standard. Further, the unique contribution of daily noise dose received by the staff to the prediction of their vocational strain, interpersonal strain, and defensive functioning was evident through multiple regression analyses. It was concluded that vocational strain amongst preschool teachers may be related, in part, to a combination of elevated daily doses of noise, and years of teaching experience.

A decade of study on employer feedback on the quality of university graduates

Purpose – The purpose of this paper is to outline four separate studies undertaken in two Australian universities between 2003 and 2012 on employer feedback on the quality of university graduates. Higher education has expanded significantly in the past decade. The expansion has been in student enrolments with a focus on increasing the participation of disadvantaged students; the emergence of new kinds of providers other than universities; new modes of education delivery; and the internationalisation of higher education. The diversity of higher education institutions and quality issues require the assessment of graduate quality based on feedback from employers. The lack of such assessment on graduate quality based on employer voice risks the production of graduates with focus on success (quantity) rather than excellence (quality). It also disconnects the engagement between higher education institutions and employers to assess trends and changes in various industries and professions that require employer in...