Lily Todorinova

Making Decisions: Using Electronic Data Collection to Re-Envision Reference Services at the USF Tampa Libraries

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing recommendations to give librarians greater flexibility and to better respond to the information-seeking needs of users. These recommendations were based on statistics of desk usage, collected with the newly adapted online tool Desk Tracker, and structured interviews with library administrators. The taskforce was interested in how these stakeholders use quantitative data in decision making.

Wikipedia and undergraduate research trajectories

Purpose – The purpose of this paper was to analyze undergraduate students’ use of Wikipedia bibliographies. The study has implications for Wikipedia as a “discovery tool” of library collections, library instructional practices and understanding the complex ecology of students’ research processes. Design/methodology/approach – Thirty undergraduate students were recruited from introductory English writing classes. A controlled survey was conducted in Qualtrics®, including the following sections: pre and post test of students’ understanding of authority/quality of sources; tasks analyzing participants’ choices for further research after reading a Wikipedia article; and students’ determination of the authority/quality of sources in Wikipedia reference pages, using an adapted version of the Turnitin® Source Educational Evaluation Rubric. Findings – The investigator found that students were unlikely to follow references they found in bibliographies of Wikipedia pages, unless instructed to do so. This was expres...

Merging Library Service Desks: Less is More

Abstract The case study in this chapter describes the planning and implementation of a single service desk or “one desk” model, merging the circulation and reference desks at a large academic library. The transition to a single service desk model was proposed as a way to utilize library staff more efficiently and effectively. The project included a literature review, interviews with libraries that had recently moved to a one-desk model, and a recommendation that included a method as well as timeline for implementation. As a result of the recommendation, three committees were formed to lead the transition, each with representation from both the circulation and reference departments. One committee oversaw the physical implementation and assessment, while the second committee created training program for all staff teaching core competencies for both reference and circulation. The third committee recruited student peer research leaders as part of a pilot program for student assistants. Through the implementation process, the chairs of the three committees concluded that implementing a single service desk involved much more than just moving furniture and relocating equipment. Combining two departments with distinct organizational cultures was the key to making the transition successful. The details of the implementation can be used as a model for other libraries of any type contemplating a similar transition.

Implementing and Assessing Library Reference Training Programs

Comprehensive assessments have shown that academic library users prefer a welcoming environment that provides the opportunity for self-sufficiency. Libraries need to meet these expectations and improve the quality of library reference by creating a comprehensive training program for librarians, staff, and students. This article will review standards for reference training in academic libraries with a focus on one-desk service points and consider best practices for planning, implementing, and assessing training programs for staff, students, and librarians.