Lisa M. Moynihan

Display rule "regulators": the relationship between supervisors and worker emotional exhaustion.

This field study examined the effect of supervisory regulation of display rules--the rules about what kind of emotion to express on the job (R. Ekman, 1992; A. Rafaeli & R. I. Sutton, 1987)--on the emotional exhaustion of subordinates. On the basis of a sample of 940 call center employees, the authors found that worker emotional exhaustion varied across supervisors within jobs, suggesting that emotion work is influenced at the supervisory, rather than job, level. Moreover, the authors found that the importance supervisors place on interpersonal job demands of their workers was positively related to worker emotional exhaustion. Worker career identity moderated the interpersonal-job-demands--emotional-exhaustion relationship, but self-efficacy did not. Study conclusions and suggestions for future research are provided.

The nature of the new employment relationship: A content analysis of the practitioner and academic literatures

At a general level, there appears to be almost universal agreement that the nature of the employment relationship is undergoing fundamental changes that have potentially enormous implications for how companies attract, motivate, and retain talent. This article is intended to assist HRM professionals in understanding, evaluating, and responding to those changes. The results of a study that evaluates current thinking regarding the nature of the new employment relationship by systematically analyzing the content of relevant articles are reported. Implications of the results for the management of employee relationships are discussed, and specific recommendations are provided.

A LONGITUDINAL STUDY OF THE RELATIONSHIPS AMONG JOB SEARCH SELF-EFFICACY, JOB INTERVIEWS, AND EMPLOYMENT OUTCOMES

This study investigates the relationships among job search self-efficacy beliefs, number of job interviews participated in, and job search outcomes using data collected from graduating college job seekers at multiple points in their respective job searches. Results indicate that job search self-efficacy is positively related to number of total offers and number of offers from a preferred employer. Consistent with our hypothesis, job search self-efficacy beliefs moderate the relationship between number of interviews and number of offers, indicating that highly confident job seekers were more efficient in converting interviews into job offers.

The Influence of Human Resource Practices and Collective Affective Organizational Commitment on Aggregate Voluntary Turnover

We investigate the role of collective affective commitment in mediating the relationship between skill, motivation, and empowerment enhancing human resource practices and aggregate voluntary turnover in a multi-source, longitudinal study. Findings from 1748 employees and 20 top HR managers in 93 different workgroups suggest collective affective commitment partially mediates the negative relationship between motivation and empowerment enhancing practices and aggregate turnover. Human resource practices functioning to enhance the knowledge, skills, and abilities of the workforce are positively associated with voluntary turnover. Theoretical and methodological contributions to the study of the antecedents of aggregate turnover are discussed.