Liv Marcks von Würtemberg

Availability of enterprise IT systems: an expert-based Bayesian framework

Ensuring the availability of enterprise IT systems is a challenging task. The factors that can bring systems down are numerous, and their impact on various system architectures is difficult to predict. At the same time, maintaining high availability is crucial in many applications, ranging from control systems in the electric power grid, over electronic trading systems on the stock market to specialized command and control systems for military and civilian purposes. This paper describes a Bayesian decision support model, designed to help enterprise IT system decision-makers evaluate the consequences of their decisions by analyzing various scenarios. The model is based on expert elicitation from 50 experts on IT systems availability, obtained through an electronic survey. The Bayesian model uses a leaky Noisy-OR method to weigh together the expert opinions on 16 factors affecting systems availability. Using this model, the effect of changes to a system can be estimated beforehand, providing decision support for improvement of enterprise IT systems availability. The Bayesian model thus obtained is then integrated within a standard, reliability block diagram-style, mathematical model for assessing availability on the architecture level. In this model, the IT systems play the role of building blocks. The overall assessment framework thus addresses measures to ensure high availability both on the level of individual systems and on the level of the entire enterprise architecture. Examples are presented to illustrate how the framework can be used by practitioners aiming to ensure high availability.

Identifying factors affecting software development cost and productivity

Software systems of today are often complex, making development costs difficult to estimate. This paper uses data from 50 projects performed at one of the largest banks in Sweden to identify factors that have an impact on software development cost. Correlation analysis of the relationship between factor states and project costs was assessed using ANOVA and regression analysis. Ten out of the original 31 factors turned out to have an impact on software development project cost at the Swedish bank including the: number of function points, involved risk, number of budget revisions, primary platform, project priority, commissioning body’s unit, commissioning body, number of project participants, project duration, and number of consultants. In order to be able to compare projects of different size and complexity, this study also considers the software development productivity defined as the amount of function points per working hour in a project. The study at the bank indicates that the productivity is affected by factors such as performance of estimation and prognosis efforts, project type, number of budget revisions, existence of testing conductor, presentation interface, and number of project participants. A discussion addressing how the productivity factors relate to cost estimation models and their factors is presented. Some of the factors found to have an impact on cost are already included in estimation models such as COCOMO II, TEAMATe, and SEER-SEM, for instance function points and software platform. Thus, this paper validates these well-known factors for cost estimation. However, several of the factors found in this study are not included in established models for software development cost estimation. Thus, this paper also provides indications for possible extensions of these models.