Lothar A. Kreck

Evaluating training through work performance standards

Abstract During times of constantly rising labor cost in the hospitality industry one topic seems to be timely and relevant: training. In this article, three questions were posed and answered: why should training be evaluated? Why use work performance standards as the basis for training evaluation? How are work performance standards used for training evaluation?

Measuring the consequences of management training

and staff, demonstrates that it has been a major factor in improving restaurant takings and profit and has reduced staff turnover (Maynard, 1982). The system, using different sets of themes, has now been extended to the selection of executives, salesmen and administrative staff and has been adapted for use in Mars Confectionery, Austin Rover and Standard Life within the U.K. and in a number of key companies in the hospitality industry in the U.S.A.

Measures of Foodservice Operational Success: Entrepreneurs Vs. Executives

This study reports research on self-described foodservice executives and entrepreneurs. A national sample was asked to judge the importance of various operational success measures. No significant differences were found in the value placed on such measures by the two groups. This finding is contrary to aspects of conventional wisdom about entrepreneurs.

The Effects of Differences in Hospitality Management Philosophy as Measured By Operational Achievement in Two Parisian Hotels

&dquo;management philosophy.&dquo; Specifically, it reports on an investigation of whether or not operational results reflect &dquo;management’s philosophy&dquo; and, therefore (in the author’s opinion), reflect the fundamental purpose of &dquo;management philosophy.&dquo; If operational results do not reflect the philosophy (assuming of course that a philosophy has been expressed in the first place), the effect that philosophy exerts on the enterprise would be minimal and the need for any &dquo;management philosophy&dquo; at all would be called into question Before continuing further, one needs a definition of &dquo;management philosophy.&dquo; The way that term is used here